The Patient Voice at St Bartholomew's

We meet from 5.30pm to 7.00pm on the second Wednesday of every other month (January, March, May, July, September, November) in the Conference Room, West Wing, St Bartholomew’s Hospital.

Change of venue for 12 September: Glass Room, 5th floor King George V building.

What we are

We are a group of volunteers who work in partnership with St Bartholomew's Hospital.  We share their aim of improving services, and our special role is to provide the patient perspective.  We want everyone who comes to St Bartholomew's Hospital – patients and other visitors – to feel that the care and treatment they receive here is the best.

What we do

We work with hospital staff in a variety of ways, always providing an outside point of view – the patient perspective.  For example, some members of The Patient Voice sit on hospital committees, while others follow up trends in patient feedback or check reports about the quality of care.  We regularly work with senior staff on projects to improve patient services, and we also help researchers to understand the patient's viewpoint.  Sometimes we're asked to review leaflets and forms to make sure they can be easily understood by patients. 

Whatever skills and time a Patient Voice member can give, we try to find an activity to fit.  And because we want to make a difference, we do ask that members limit themselves to one or two activities, at least to begin with.  That way, each member can focus on specific issues and gain the knowledge needed to have an impact.

What happens at meetings

Come along and find out – you'll be very welcome.  These are the next 3 meeting dates:

         - Wednesday 12 September 2018 in Glass Room, 5th Floor, KGV Building

         - Wednesday 14 November 2018 in West Wing Conference Suite, SBH

         - Wednesday 9 January 2019 in West Wing Conference Suite, SBH

The hospital provides basic refreshments and your travel expenses will be reimbursed.

At these group meetings, each Patient Voice member reports on progress since our last meeting on the work they are doing.  We hear from hospital staff about recent patient feedback and developments within the hospital.  The Patient Voice Board tell us how the current year's Action Plan is progressing.  There is usually a short presentation from a member of staff about a topic of interest, and news from the Hospital Board.  Any fresh volunteering or training opportunities for members are announced.

Read the minutes from our last Patient Voice meeting on 11 July 2018.

Who can join

Our role description describes the main duties and responsibilities of membership. Anyone over 18 who has been a patient or other visitor at St Bartholomew's Hospital or who lives locally can apply to join The Patient Voice. 

Because our work involves access to confidential NHS information, applicants are personally screened, just like hospital staff – a DBS check with the Disclosure and Barring Service is required, and two personal references. 

We provide a half-day induction session to introduce new members to the work of The Patient Voice, and also a 'buddy' link to an existing member.  The work is not a legal contract and is unpaid, but travel expenses are reimbursed.

Get in touch

If you are interested in becoming a Patient Voice member, please contact the Patient Voice Co-ordinator at St Bartholomew's Hospital ( or 020-3765-8897). Or come to our next meeting to get a fuller idea of what's involved before you commit yourself, and if you'd like a chat afterwards, just say hello.

You may prefer to keep in touch but not be a member, and if you fill in only the first part of our application form we'll put you on our mailing list.  We hope you will still attend our meetings and learn at first hand about what we're doing. 

Many of the patients at St Bartholomew's Hospital do not have English as their main language, and we would very much like them to come along and tell us how they think the hospital could do better.  You probably know you can use Google Translate for an instant translation of any part of this webpage.

Who runs the group

A member of staff at St Bartholomew's Hospital provides administrative and liaison support as the Patient Voice Co-ordinator, and we have a Patient Voice Board to manage the work of the group.  The Board has 7 members.  They are the Chair and Vice Chair of our group (elected by the members at our Annual General Meeting in November), three other Patient Voice members (also elected at the AGM), the Patient Voice Co-ordinator, and a person nominated by the local Healthwatch for the City of London.  We have an agreed constitution which describes our structure in more detail.

Until our first AGM on 14 November 2018 we have an Acting Patient Voice Board.

  • George Hogan (Chair)                                              
  • Malcolm Billings (Vice Chair)                                                      
  • Val Southon