Single Point of Access Go Live | Our news

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Single Point of Access Go Live

From Monday 16 April 2018  all referrals to the Tower Hamlets Community Health Services, will be managed via the Tower Hamlets Single Point of Access. The existing referrals forms will be removed, however there will be a grace period of 3 months, with the expectation that within two months all referrers will be using the New Referral Form.
Referrers will use one single form for above the following services, across both Barts Health and ELFT services. This will simplify the process for referral and avoid referrers using multiple forms for referrals:

  • Rapid Response Team
  • Continence Service
  • Extended Primary Care Teams (EPCTs)
  • Foot Health Service
  • Lower Limb / Leg Ulcer Management
  • Nurse-led Community Heart Failure Team
  • Community Diabetes Service
  • Adult Respiratory and Rehabilitation  Care Service (ARCaRe)
  • Community Dietetics Service
  • THCNT - Community Neuro Team including Community Speech and Language Service

All referrals will need to be sent to the Single Point of Access electronically via from this date rather than sent directly to the service.  
Referrals via fax or post will not be accepted from 16 April 2018.

Benefits to this change are:

  • A one stop online process - rather than lots of different referral forms
  • A universal referral form with one area for key patient information - reduces time lost to completing separate referrals with repetitive information
  • Less risk of referrals being lost in the post or not being printed on fax machines
  • With many different agencies providing services, is simpler for referrers rather than tracking down the right organisation to refer to.
  • 24 hour service so able to process referrals at any time. More cost effective than each service having own admin processes

This change is part of the new model of care with the new Community Health Services within Tower Hamlets Together, which includes GP Care Group, Barts Health Trust and East London Foundation Trust.


Add a response »
  1. Linziann Sully Tuesday, 17 April 2018 at 12:44 PM

    For specialist teams at RLH/Barts referring to the same specialist team, but in the community, who have full access to all patients record information on CRS etc., this process will take longer and sometimes if post hospital discharge appt required within 2 weeks may not happen.