Our facilities
Our facilities
We have a range of facilities available across our hospital and The Gateway Surgical Centre to help make your stay and visit to our hospital as comfortable as possible.
Our facilities on the ground floor
Reception/information desks
There is a reception desk in St Andrew’s Wing, the main hospital entrance in zone 1.
Cash machines
There are cash machines available on the ground floor in zones 2 and 10. Cash withdrawal charges applies. All our retail and vending machines accepts card payment.
Telephones
There are payphones and phones with direct lines to taxi companies located in zone 2, zone 12 and within the entrance to the emergency department.
Eating and drinking
The Fontanella coffee shop is open Monday to Friday, 8am to 6pm and is located in zone 6 on the ground floor (in the outpatients / Health Central waiting area). It is open to the public, visitors, patients and staff.
It sells a range of sandwiches, paninis and freshly baked pastries, as well as barista style hot and cold drinks.
Gardens and outdoor space
We have three gardens on the ground floor which patients and visitors are welcome to use. They are located in:
- Therapies Garden - Zone 1
- Healing Garden - Zone 4
- Japanese Garden - Zone 6
Baby changing facilities
Toilets with baby changing facilities are located in:
- St Andrews Wing - Zone 1
- Outpatient department - Zone 6
- West Wing entrance - Zone 12
- Emergency department - Zone 12
Our facilities on the first floor
Quiet room
A quiet room is available for patients and visitors who wish to pray or quietly reflect while at the hospital. It’s located in zone 12 on the first floor and has ablution facilities.
A pin number is required to enter the room within the main hospital, which ward staff can give you.
Eating and drinking
The Eatwell restaurant is open 7 days a week (Sunday – Saturday) from 7am to 8pm, and is located in zone 4 on the first floor.
Breakfast is served from 7am until 10am and offers a traditional full English, breakfast muffins, porridge, pastries and fresh bean to cup coffee.
Lunch is served from 12pm until 2pm and includes at least three delicious hot dishes everyday including a classic ‘Home from Home’ dish and a ‘Global Flavours’ dish, a dish with authentic flavours of the world. Baked sweet and white potatoes, homemade soup, freshly prepared salad bar and a range of hot and cold sandwiches are also available.
Dinner is served from 5.30pm until 7pm, serving a choice of two home cooked meals, with a vegetarian option always available. Along with this we offer a choice of paninis, toasties, sandwiches, salads and a great selection of snacks.
Out of these hours a selection of Soho sandwiches and salads, fresh bean-to-cup coffee, tea, cold drinks and snacks are available.
Our facilities at the Gateway Surgical Centre
Reception/information desks
There is a reception desk in the main foyer on the ground floor of the Gateway Surgical Centre.
Quiet room
A quiet room is available for patients and visitors who wish to pray or quietly reflect while at the hospital. It’s located on the third floor and has ablution facilities.
Eating and drinking
The Fontanella coffee shop is open Monday to Friday, 8am to 6pm and is located on the ground floor of the Gateway Surgical Centre. It is open to the public, visitors, patients and staff.
It sells a range of sandwiches, paninis and freshly baked pastries, as well as barista style hot and cold drinks.
Accessible information to the Gateway Surgical Centre coffee shop.
Facilities across the hospital
Car parking
There is car parking available for all visitors near the main entrance of the hospital and directly outside the Gateway Surgical Centre. The cost of this is:
- Up to 1 hour: £2.00
- Up to 3 hours: £3.70
- Up to 6 hours: £7.00
- Up to 8 hours: £8.00
- Up to 24 hours: £16.50
Overnight accommodation
We are not able to offer overnight accommodation for relatives on the hospital site.
There are a small number of private rooms available to be booked within the maternity department so that new mothers can have their partners stay with them at the hospital after giving birth. These can be booked with the midwifery team.
Chaplaincy support
Chaplains of many faiths are also available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. They have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.
WiFi
Free WiFi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.
Please note that the WiFi cannot support streaming movies or high-intensity computer games. The WiFi can be accessed by completing the following steps:
- Connect to the NHS WiFi wireless network
- Open your web browser
- From the welcome page, accept the terms and conditions
- Browse the internet and send and receive emails
If you encounter any problems accessing or using the WiFi, please call the 24/7 helpdesk on 0344 848 9555.