Our hospitals are committed to providing safe and compassionate care.
We want all our patients, their family members and carers to have a good experience while they use our hospitals and services. We welcome feedback if you feel that the service you have received has not lived up to our high standards, and we ask that you speak to the staff at your clinic, department or ward, or our Patient Advice and Liaison Service, before making a complaint as this is the fastest way to resolve any issues.
- Royal London 02035942040
- Whipps Cross 02085356438
- Newham 02073639292
- St Bartholomew's 02034655919
How to make a complaint
We have a Central Complaints Service for Barts Health Hospitals, including the new Nightingale Hospital.
Due to the on-going pandemic, we are currently unable to undertake any face to face work relating to Complaints or PALS enquiries. You can however still reach us by email at BHNT.CentralComplaints@nhs.net or ring us on 02074804776.
You can make a complaint using our online form, or please use our leaflet [pdf] 1MB
Taking your complaint further
The Parliamentary and Health Service Ombudsman investigates complaints from patients or their relatives if they receive poor service from government departments and other public bodies, including the NHS.
The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help to make a complaint, and give advice about using the complaints system. They can offer support to help you through the complaints process.