Advice and support
Your care your call: campaign placeholder
Your care, your call
We’re making hospital appointments fairer
Look out for a text message from us to remind you about your appointment.
If you can’t make it, just let us know by ringing the number in your text or contact our appointments team. We can offer your slot to someone else and find a time that works better for you. It’s your care, your call.
If you miss two appointments without telling us, you may be discharged back to your GP. These changes mean more people are seen on time and fewer appointments are wasted.
Get in touch with PALS
Patient Advice and Liaison Service (PALS)
Here to listen, support and help
Our Patient Advice and Liaison Service (PALS) is a friendly, confidential service for patients, families and carers. If you have a worry, a problem, a compliment or just want to share feedback, PALS is here to help.
Often, the quickest way to resolve an issue is to talk directly with staff on your ward, clinic or department. But if that doesn’t solve things, PALS can step in — listening to your concerns, giving you advice and working with our teams to put things right.
Newham Hospital
- Visit us at zone 1, St Andrews Wing: Monday-Friday (9.30am-4.30pm)
- Call 020 7363 9292 or send an email
The Royal London and Mile End Hospital
- Visit us at the Patient and Family Contact Centre, 2nd floor, central tower, Monday-Friday (10am-4.30pm)
- Call 020 3594 2040 or send an email
St Bartholomew's Hospital
- Visit us at KGV building, ground floor: Monday-Friday (9.30am-4.30pm)
- Call 020 3465 5919 or send an email
Whipps Cross Hospital
- Visit us at Junction 4, main building: Monday-Friday (9.30am-4.30pm)
- Call 020 8535 6438 or send an email
Making a complaint
We’ll listen carefully and respond fairly
We want every patient, carer and family member to feel confident that their concerns will be taken seriously.
If your issue cannot be resolved informally through PALS, you can make a formal complaint with our complaints team. They will listen carefully, look into what happened and provide you with a clear, fair response.
Making a complaint will not affect your care in any way. Complaints also help us learn and improve the care we provide for others.
Say thank you to Barts Health
Say thank you
To a member of our team
If you would like to thank our staff who care for you, sharing a message with them can help bring a lot of joy to know their hard work has made a difference.
Send them a short thank you message
Do you know someone at Barts Health who has gone above and beyond?