Advice and support

Photo of staff member talking from a desk
Two people having a conversation in the hospital garden

What is PALS?

PALS stands for 'patient advice and liasion service'

They are a dedicated team that offers confidential advice, support and information.

Our teams at all of our hospitals always aim to provide safe and compassionate care, so whether you have any concerns about the care you or a a loved one is receiving, or have had problems with using any services, we want to hear from you if you believe we fell short. 

We ask that you firstly try to speak to a member of staff within the ward or clinical area you are visiting as staff will do their best to resolve issues. If you are unable to resolve your issue, our PALs service will advise you and liaise on your behalf with clinical staff and managers to try to resolve your concerns.

Get in touch

Getting in touch

The Royal London and Mile End Hospital

  • Visit us at the Patient and Family Contact Centre, ground floor: Monday-Friday (10am-4:30pm)
  • Call 0203 594 2040 or send an email

Neham Hospital

  • Visit us at zone 1, St Andrews Wing: Monday-Friday (9:30am-4:30pm)
  • Call 0207 363 9292 or send an email

Whipps Cross Hospital

  • Visit us at Junction 4, main building: Monday-Friday (9:30am-4:30pm)
  • Call 0208 535 6438 or send an email

St Bartholomew's Hospital

  • Visit us at KGV building, ground floor: Monday-Friday (9:30am-4:30pm)
  • Call 0203 465 5919 or send an email