Helping patients with travel costs  | Our news

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Helping patients with travel costs 

Patients eligible to receive help with hospital travel costs, including ULEZ charges, can now make a claim by emailing the cashier’s team, in addition to claiming by post and in person. 

According to data from the Barts Health Outpatient Equity Dashboard, a significant proportion of patients who miss their hospital appointments are from the most deprived areas  within our local areas (15%). In comparison, patients from the least deprived areas have the lowest missed appointment rates (9%).  

The Addressing Inequalities in Care Team at Barts Health have identified a number of the barriers that stop patients or their relatives from attending hospital appointments, including unaffordable transport costs.   

A recent survey conducted by Whipps Cross Hospital found that many people were unaware of the NHS Healthcare Travel Costs Subsidy Scheme which provides reimbursement of travel costs to and from hospital.  

Are you eligible? 

You can claim for yourself, and on behalf of a child (younger than 16 years old) or if you are a carer for someone you are escorting to an  appointment. You  or your carer will have to meet the below conditions:  

  • Must have a referral from a healthcare professional to a specialist or a hospital for further NHS treatment or tests (often referred to as secondary care)  

Help with travel costs guidelines

How you can claim 

TheBarts Health Help with travel website page includes all the information patients need to make a claim. In order to make a claim you will need proof of entitlement (for example a HC2 or HC3 certificate for low income), a completed travel claim form (you can retrieve this from your hospital department) and proof of travel, i.e. receipt.   

For ULEZ reimbursements you can fill out the below form.

ULEZ travel claim form

There are three ways you can make a claim. You can visit the cashier’s office in person or post your documentation with receipts and bank details to:     

Cashier’s Office   
2nd Floor Central Tower   
The Royal London Hospital   

Alternatively these documents can be emailed to the cashier’s office.  

The cashier’s office can also be contacted: on 0203 3594 1040 or 0203 3594 2010.  

Read more  

Help with travel costs  
Help with travel costs guideline [pdf] 119KB 
ULEZ travel costs form[docx] 40KB
Cashier's Office email:


Add a response »
  1. Linda Martin Friday, 23 February 2024 at 01:56 PM

    I am finding it very inconvenient now to claim back travel expenses since cr the Cashiers office has closed at Barts documents and proof of travel etc had been forwarded, by post to The Royal London cashiers and have been informed that it has been lost. It was very convenient having the office at Barts and was dealt with very efficiently.

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