Newham Hospital cares for one of the most diverse populations in England.
Located in Plaistow in the vibrant East End of London, it provides all the services expected of a local hospital, including emergency care, surgery, women’s and children’s health, maternity services, specialist medicine and more.
We welcome visitors to Newham Hospital. Before you arrive, please familiarise yourself with our visiting guidance.
Visit Transport for London’s (TfL) journey planner to visit our hospital
The address for Newham Hospital is Glen Road, Plaistow, London, E13 8SL.
Cycle parking facilities are available around the hospital. Cycle routes in the local area that allow you to reach Newham Hospital include Cycle Superhighway 3 (CS3) which runs from Barking to Tower gateway and also the Greenway which runs from Beckton to Hackney.
Limited car parking is available in the hospital together with spaces for Blue Badge holders. Please only bring your car if it is absolutely essential and note that there is a charge to visitors parking at Newham Hospital.
There is car parking available for all visitors near the main entrance of the hospital and directly outside the Gateway Surgical Centre. The cost of this is:
Two short stay pick-up/drop-off bays are also provided adjacent to both main hospital entrances at St Andrew’s Wing and the West Wing / emergency department entrance.
Infopoints allow you to make free calls to taxi companies to arrange a journey. There are infopoints located at our emergency department, St Andrew's Wing, The Gateway Surgical Centre and the West Wing Entrance of Newham Hospital. Staff at the reception desk in St Andrew’s Wing can assist in the booking of a taxi.
Our in-house non-emergency patient transport service team and contractors provide a high-quality, punctual, and professional patient transport service (PTS). Their service is available to be booked to and from our hospital.
Find out more about the service, and if you’re eligible to use it, online.
You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:
Refer to Healthcare Travel Costs Scheme (HTCS) for more information on whether you are eligible, what the conditions are and how you can access the scheme.
We have a range of facilities available across our hospital and The Gateway Surgical Centre to help make your stay and visit to our hospital as comfortable as possible.
Pharmacy
We have a pharmacy where patients can collect any medicines they're given after an appointment at our hospital. Our pharmacy (also known as the Lloyds pharmacy) can be found on the ground floor, zone 12 (West Wing entrance). It's open Monday to Friday, 9am-6pm.
Any patient given a prescription after their appointment can have the label on their medicine translated into one of 11 languages.
Find out more about the translation service
In the main hospital, our reception desk is located in St Andrew’s Wing, zone 1. For the Gateway Surgical Centre, the reception desk is in the main foyer on the ground floor.
There are cash machines available on the ground floor in zones 2 and 10. Cash withdrawal charges applies. All our retail and vending machines accepts card payment.
A quiet room is available for patients and visitors who wish to pray or quietly reflect while at the hospital. It’s located in zone 12 on the first floor and has ablution facilities. A pin number is required to enter the room within the main hospital, which ward staff can give you.
We also have a quiet room for patients and visitors in the Gateway Surgical Centre, which is located on the third floor and has ablution facilities.
There are payphones and phones with direct lines to taxi companies located in zone 2, zone 12 and within the entrance to the emergency department.
We have a range of food and drink options available across the hospital and in the Gateway Surgical Centre.
Ground floor
The Fontanella coffee shop is open Monday to Friday, 8am to 6pm and is located in zone 6 on the ground floor (in the outpatients / Health Central waiting area). Open to the public, visitors, patients and staff, it sells a range of sandwiches, paninis and freshly baked pastries, as well as barista style hot and cold drinks.
First floor
The Eatwell restaurant is open 7 days a week (Sunday – Saturday) from 7am to 8pm and is located in zone 4 on the first floor.
Breakfast is served from 7am until 10am and offers a traditional full English, breakfast muffins, porridge, pastries and fresh bean to cup coffee.
Lunch is served from 12pm until 2pm and includes at least three delicious hot dishes everyday. Baked potatoes, homemade soup, freshly prepared salad bar and a range of hot and cold sandwiches are also available.
Dinner is served from 5.30pm until 7pm, serving a choice of two home cooked meals, with a vegetarian option always available. We also offer a choice of paninis, toasties, sandwiches, salads and snacks. After 7pm, we offer a selection of Soho sandwiches and salads, fresh bean-to-cup coffee, tea, cold drinks and snacks are available.
Gateway Surgical Centre
The Fontanella coffee shop is open Monday to Friday, 8am to 6pm and is located on the ground floor of the centre. Open the public, visitors, patients and staff, it sells a range of sandwiches, paninis and freshly baked pastries, as well as barista style hot and cold drinks.
Toilets with baby changing facilities are located in zones 1, 6 and 12, including in the emergency department.
We are not able to offer overnight accommodation for relatives on the hospital site.There are a small number of private rooms available to be booked within the maternity department so that new mothers can have their partners stay with them at the hospital after giving birth. These can be booked with the midwifery team.
Chaplains of many faiths are also available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. They have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.
Free WiFi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible. Please note that the WiFi cannot support streaming movies or high-intensity computer games. The WiFi can be accessed by completing the following steps:
If you encounter any problems accessing or using the WiFi, please call the 24/7 helpdesk on 0344 848 9555.
We have three gardens on the ground floor which patients and visitors are welcome to use. They are located in:
But we will not tolerate violence and abuse
We know that being in hospital can be stressful and unnerving, and our staff will always do their best to ensure you or your loved ones receive the best possible care.
We are actively training our staff to spot the signs and de-escalate incidents, but we will not tolerate violence and abuse. In an emergency you will always receive treatment, but incidents of violence may be put on your patient record.
You may notice our staff wearing body-worn cameras while on shift. These cameras help protect both you and our staff, and will only be activated when responding to an incident.
We will always inform you before recording begins and all footage is stored under the Data Protection Act 1998. Please speak to the nurse in charge or a member of the security team if you have any questions.
Patients at Newham Hospital can change or cancel appointments via text message. Your will receive text reminders before your appointment.
Appointments can be changed or cancelled after receiving the text reminder by replying CHANGE or CANCEL to the text message.
How it works
You will receive new style text messages via your mobile phone, from which you will be able to access our online patient portal by following the link included in the text/email.
From the patient portal, you can:
What do I need to do?
Make sure that we have your up-to-date mobile number and email address, so that we can contact you. Ask the receptionist to check we have these details when you have your next appointment.
I have a new mobile number – can I update it?
You can update your contact details in the patient engagement portal in the "Settings" menu. If you cannot get online, please let us know and we can update it for you.
I am not receiving SMS reminders – should I be?
If we have the most recent mobile number for you then you should receive reminders by text message. Visit the patient portal and update your contact details in the "Settings" menu to make sure your details are correct.
You can also check that your hospital has the most recent number for you. If we have this, you will then receive confirmations and reminders for your future appointments.
How can I stop receiving text reminders?
You can also personalise the messages you receive by visiting the patient engagement portal and updating your settings. If you do not have access to the Internet, you can reply STOP to any message that you receive, which will end text message reminders.
I accidentally replied STOP to a text message and have stopped receiving text message reminders. How do I start receiving these again?
If you have accidentally ended text message reminders by replying STOP, you can receive these reminders again by replying UNSTOP to the last message you received from us. You can also personalise your communication preferences by visiting the patient engagement portal and updating your settings.
How can I receive email reminders?
You can add your email address via the patient engagement portal, under the "Settings" menu, to receive email reminders as well as text message reminders.
If you cannot access the online portal, please let us know at reception or the next time you speak to us, and we can update it for you.
Does it cost me to reply to the hospital?
Text message replies will be free if you have a text message bundle with your provider. Otherwise, you will be charged at your provider’s standard rate.
Can I receive email notifications instead?
You can receive email notifications instead of a text message by changing your reminder settings in the patient engagement portal.
Is it possible to view all my appointments at the hospital in one place?
Yes, by visiting the patient portal you will be able to view your appointments and add them to your personal calendar.
What if I need to change or cancel my appointment?
When you receive your appointment notification on your mobile device you can respond to the text message with CHANGE to reschedule your appointment or CANCEL if required. If you ask the Trust to cancel your appointment you will be asked to confirm this decision by inputting your date of birth, as the Trust will not send you a further appointment for this clinic.
You can also change or cancel your appointment by following the link on your appointment notification, and managing your appointment through the DrDoctor patient portal. Clicking on your appointment within the patient portal will give you an option to change or cancel your appointment, including the option to give further information to the booking centre (i.e. your availability or your reason for cancelling).
You can also call the telephone number provided on your appointment letter, who will take the necessary steps for you.
Please note the direct links from a reminder message expire after seven days which means if you use this link you will be, for additional security, sent a one-time code to the registered patient mobile number before you can validate yourself.
I have a new mobile number which I am currently using so I cannot receive the one-time code to log in – how can I update it?
Either contact the number on your appointment letter to inform them of your new number, or you can add the details and 'opt-in' via the patient engagement portal.
What can I do on the online portal?
If you have an appointment the online portal allows you to:
What are the benefits of the online patient portal?
The patient portal ensures that appointment information is never lost and is easily accessible wherever you are and whenever you need it. Going paperless means that you are supporting the NHS to be more environmentally friendly.
What device will I need to access the online patient portal?
You will need to use a smart phone or another digital device (e.g. tablet or computer) that is connected to the Internet.
If you are not connected to a Wi-Fi network, please be aware that data charges may apply.
How is my data handled?
To enable us to deliver this service, DrDoctor will have access to your contact information but not detailed information about your health. DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the DrDoctor privacy information.
How do I know it is not a scam?
All of our digital letter invites come from the same mobile phone number: 07860 039 092. Save the number under "Barts Health NHS Trust" so you remember it for next time.
I’ve logged into the online patient portal, but I can’t see all my appointments
If your appointment has just been booked, please be aware it can take up to 24 hours for your appointment to appear on the online portal. Only appointments from March 2025 onwards will be visible.
Why have I been sent a code to my mobile?
If you are using a device that is not your mobile number we will, for additional security, send a one-time code to the registered patient mobile number which can be validated by last name, date of birth, and postcode. This will also occur if you are using a direct link from a notification message that is more than seven days old. This is standard security practice.
We are here for you
Glen Road
London
E13 8SL
Phone us: 020 7476 4000
Nominate your hero
Our annual awards recognise outstanding teams and individuals who go above and beyond for patients and colleagues.
The improvements will help to cut energy bills and create a more comfortable environment for patients and staff. …
We need your help to plant Newham Hospital's first ever 'pocket forest' - to transform our grounds into a biodiverse green space with over 1,700 saplings for future generations.…
Meet Newham's first A&E social prescriber, Rabia Begum.…
For 25 years, Yvonne Mckenley has been a dedicated part of Newham Hospital, serving as a senior dietitian and helping countless patients make positive changes in their health. As she approaches retire…
Four dedicated colleagues from Newham Hospital have been recognised for their outstanding commitment, each receiving a long-service award for more than 25 years of service.…
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