Important information for patients and visitors
Our hospitals are adapting so our staff can continue to treat and care for our patients safely while the coronavirus remains a threat to everyone’s health. We are currently restricting visitors to our hospitals.
Visitors will only be allowed into clinical areas if the patient is:
- at the end of their life
- a child
- lacks capacity
- is giving birth
Only one visitor at a time will be allowed in these cases. Some wards may have further restrictions to protect the safety of patients and staff. Case-by-case exceptions need to be discussed with the nurse in charge.
Do not enter our hospitals if:
- you have a cough, cold, any ‘flu-like symptoms or infectious illnesses like diarrhoea or vomiting
- you have a continuous cough or high temperature - go home, self-isolate for 7 days, and seek advice from NHS 111 online
- a loss of sense of smell or taste.
If you need to visit us, our hospitals will look and feel different. The videos below explain some of the changes we have made.
All staff and visitors must wear face coverings or masks, use the hand gel and wash their hands more often, and maintain social distancing rules. When you arrive, you will be asked some questions about your appointment and whether you have any symptoms.
We are caring for Covid-19 patients in separate, dedicated areas in our hospitals (known as zones), so the right infection control measures are in place for them.
All visitors to our hospitals must wear face coverings to reduce the risk of spreading Covid-19.
This should be worn upon arrival and in waiting areas, including corridors, cafes and restaurants. For visitors without a face covering, disposal surgical face masks will be provided.
Attending your outpatient appointment
You should not come into our hospitals for an appointment unless you told to do so.
We are providing telephone and video consultations to most patients and our teams will contact you to confirm these arrangements.
Your planned surgery
Planned surgery has now restarted across all specialities. Our clinicians are prioritising the most urgent operations. If they suggest you should have your surgery now it’s because they think that going ahead is the best option for you.
We've introduced a number of measures to keep you safe. You, and the people you live with, may be asked to self-isolate before your procedure, so that you don't catch or pass on the virus.
You will most likely be tested before you arrive at hospital and again before your procedure. If you have symptoms before your surgery, you should request a test and let us know. Similarly, if you’ve had contact with someone who has Covid-19, tell us straight away.
If you test positive before your surgery, your clinical team will decide with you if the benefit of having your surgery now outweighs the risks of not going ahead.
Some patients are having operations in private hospitals, paid for by the NHS and using our doctors and anaesthetists. This is to help us ensure we see more patients sooner.
Find out more and get answers to the most frequently asked questions below.
Attending your maternity appointment
All of our maternity services are open as usual. However, there are some restrictions on visiting. This means that visitors will only be allowed into clinical areas if the patient is giving birth.
What to expect when you visit Newham Hospital
When you should go to A&E
Many parents may have been worried to take their children to A&E due to worries about Covid-19. We've put measures in place to protect visitors to our hospital. Watch a clip of children and young adults from our local community explaining when you should go to A&E.
Newham Hospital provides all the services expected of a local hospital including emergency care, surgery, children’s health, women’s health, maternity services, specialist medicine, long-term care and diagnostics.
We also have a dedicated stroke unit (for rehabilitation following the initial 72 hours urgent treatment normally at The Royal London) and clinical support services.
We see more than 500 patients in our Emergency Department every day and have one of the largest maternity units in the UK with more than 6,000 births each year. Our state-of-the-art Rainbow Centre is fully geared up to meet the needs of our young patients and their families in a child-friendly environment and we are dementia friendly across the whole site.
We are proud that many of our 1,700 staff stay at Newham University Hospital for many years because of the opportunities to develop professionally, the real and meaningful relationships they make with their peers, and the visible impact they make working at a hospital serving one of the most diverse populations in England.
Newham University Hospital
Switchboard number: 020 7476 4000
Newham University Hospital is located in Plaistow in the East End of London, within the London borough of Newham. You can travel to the hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.
TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.
The following buses stop close to Newham University Hospital, 276 and 376 on Glen road, 147, 262, 300 and 473 on Prince Regent Lane and 5, 115 and 330 as well as night bus N15 on Barking road. Low-floor wheelchair accessible buses run on all routes serving Newham University Hospital.
The closest underground/overground stations are Plaistow which is served by the District and Hammersmith and City lines and Prince Regent served by the Docklands Light Railway (DLR).
Walking from Plaistow underground station to Newham University Hospital takes around 26 minutes or 33 minutes to The Gateway Surgical Centre. Alternatively the 262 and 473 buses provide connections to Plaistow underground station.
Walking from Prince Regent Dockland Light Railway (DLR) station to Newham University Hospital takes around 26 minutes or 32 minutes to The Gateway Surgical Centre. Alternatively the 147, 300 and 473 buses provide connections to Prince Regent Dockland Light Railway (DLR) station.
Taxis can also be taken from these stations.
Older persons Freedom Pass- The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.
Disabled persons Freedom Pass- The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.
A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.
To find out more about the above listed Freedom passes visit the London Councils website.
By car or taxi
Limited car parking is available in the hospital together with disabled spaces. Please only bring your car if it is absolutely essential. There is a charge for visitors using the car park as follows:
up to 3 hours: £2.20
up to 6 hours: £4.50
up to 8 hours: £8.00
Up to 24 hours: £16.50
Two short stay pick-up/drop-off bays are also provided adjacent to both main hospital entrances.
Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There are infopoints located at A&E, St Andrew's Wing, Gateway Surgical Centre and West Enrance at Newham University Hospital.
Refunds of hospital transport costs
You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:
- are not eligible for patient transport services (PTS)
- cannot afford the cost of travelling to hospital
- cannot get a friend or relative to take you
Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.
We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.
Cycle route in the local area include Cycle Superhighway 3 (CS3) which runs from Barking to Tower gateway and also the Greenway which runs from Beckton to Hackney.
The hospital appears on TfL’s Local Cycling Guide 8. You can order this guide for free by calling 0343 222 1234.
We are not able to offer overnight accommodation for relatives on the hospital site.
There are a small number of private rooms available to be booked within the maternity department so that new mothers can have their partners stay with them at the hospital after giving birth. These can be booked with the midwifery team.
A quiet room is available for patients and visitors who wish to pray or quietly reflect on the first floor, zone 12, of the main hospital site and on the third floor of the Gateway Surgical Centre. A pin number is required to enter the room within the main hospital. Ward staff can give you the number. Both rooms have ablution facilities.
Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. The chaplains have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.
There is a payphone available in the emergency department.
There is a reception desk in the St Andrew’s Wing main hospital entrance at zone 1.
There are cash machines available in the main hospital building in zones 2 and 10.
There is car parking available for all visitors near the main entrance of the hospital. The cost of this is:
- Up to 3 hours - £2.20
- 3 to 6 hours - £4.50
- 6 to 8 hours - £8.00
- Up to 24 hours - £16.50
Restaurant and coffee shops
A wide range of meals and snacks can be purchased from the eatwell restaurant, situated on the first floor, zone 4 and is open from 7am to 8pm every day.
Breakfast service is from 7am until 10am and offers a traditional full English, breakfast muffins, porridge, pastries and fresh bean to cup coffee.
Lunch service is 12pm until 2pm and includes at least three delicious hot dishes everyday including a classic ‘Home from Home’ dish and ‘Global Flavours’ a dish with authentic flavours of the world. If you fancy something lighter choose from filled baked sweet and white potatoes, homemade soup, freshly prepared salad bar or range of hot and cold sandwiches.
Dinner service is from 5.30pm until 7pm serving a choice of two home cooked meals, with a vegetarian option always available. Along with this we offer a choice of paninis, toasties, sandwiches, salads and a great selection of snacks.
Out of these hours there is a selection of Soho sandwiches and salads, fresh bean to cup coffee, tea, cold drinks and snacks.
Light refreshments are available in the main hospital from the Fontanella coffee shop, based in zone 6 in the outpatients waiting area and is open Monday to Friday, 8am until 6pm and on the ground floor of the Gateway Surgical Centre. They offer a range of Soho sandwiches and paninis, freshly baked Danish pastries all accompanied by barista style hot and cold drinks.
The restaurant and coffee shops are open to the public, visitors, patients and staff.
Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.
Please note that the wifi cannot support streaming movies or high-intensity computer games.
The wifi can be accessed by completing the following steps:
- Connect to the NHS Wi-Fi wireless network
- Open your web browser
- From the welcome page, accept the terms and conditions
- Browse the internet and send and receive emails
If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.
Our knowledge and library services are located in the Education Centre.
1st Floor, Education Centre
London, E13 8SL
Tel: 020 7363 8016
Opening hours: Monday to Friday, 8am-5pm
The knowledge Hub and Cyber Room are also available and provide access to PCs and study space for staff with Newham swipe badges.
The Gateway Surgical Centre
The Gateway Surgical Centre is a state-of-the-art stand-alone facility run by Barts Health for our patients.
The Centre boasts some of the most innovative and modern diagnostic and surgical facilities available anywhere in the world, with doctors and nurses who are highly skilled, experienced and caring.
Bright and airy, the 39-bed centre, which opened in 2005, is situated in the grounds of Newham University Hospital. It offers safe, fast, day-care, elective surgery and diagnostic procedures in many different specialties. The Centre also houses the Trust's sports injuries clinic and the fracture clinic providing a comprehensive service on one site.
Patients may be referred to the Gateway Surgical Centre by a consultant in Outpatients or by their GP if they need elective surgery in one of the following specialities: General Surgery, Gynaecology, Orthopaedics or Urology. Typical operations will include hip replacements, hernia repairs, gall bladder removal and hysterectomy.
The Centre’s facilities include:
- Consultant-led service
- 27 inpatient beds
- High proportion of single rooms and single-sex three-bed bays with en-suite facilities to ensure privacy and dignity
- Three operating theatres
- Dedicated 12-bed day surgery unit
- Proven infection-control measures in every area.