Contact us
Received a text from us?
If you’ve received a text message asking whether you still need treatment for your health condition, don’t worry - it’s not a scam.
We are contacting patients on our waiting lists to ensure they receive the right treatment as soon as possible.
I cannot log in to complete the form/ I am receiving an error message
We are aware that some patients are experiencing difficulties logging in to complete their form. This may be because we do not have the correct address on file for you.
If this is the case, please do not worry, call your hospital's switchboard and a member of our hospital team will help you.
If you were able to complete the form, thank you. The information you have provided has been recorded and you do not need to do anything more.
Contact us
Contact us if you need to:
- Change or cancel your appointment
- Have a question or concern about your care
- Have a general enquiry.
Main switchboard number
0207 3777 000
We are experiencing delays in answering the switchboard phone due to Covid-19 pressures. We answer emergency calls and external calls from the public as a priority. We apologise for any inconvenience caused.
Hospital telephone numbers
- Mile End: 020 7377 7000
- Newham: 020 7476 4000
- St Bartholomew's: 020 7377 7000
- The Royal London: 020 7377 7000
- Whipps Cross: 020 8539 5522
Find our hospitals
Please visit our dedicated hospital pages.
Visiting our other sites
We provide services from many other locations.
Cancel your appointment or general questions
If you are not able to keep your appointment, or need further details, please tell us as soon as possible. Call the telephone number on your appointment letter or card. Your slot will then transfer to another patient.
Making a comment or complaint
You may be unhappy with any aspect of care provided for either you, your relative, or friend. Please raise the issue with us as soon as possible so that we can address it. Find out how to tell us what you think.
Health records
You have the right to a copy of information we hold about you. View information and guidance on your own health records. Do not make requests for personal information under the Freedom of Information Act.
Freedom of Information
For Freedom of Information requests please visit our FOI webpage.
Patient Advice and Liaison Service (PALS)
Our Patient Advice and Liaison Service (PALS) team gives free and confidential support, information, and advice. This is available to all patients and their relatives, friends, and carers.
Patient safety
Barts Health commits to patient safety. We promote timely reporting and investigation of incidents from those that result or may have resulted in patient harm.
Individuals or organisations can raise any patient safety related concern for further investigation. Please email: BHNT.PatientSafety@nhs.net.
Media enquiries
For all media enquiries, please contact the Press Office.