Patients and visitors

Patients and visitors

Patients and visitors

We know visiting hospital can sometimes be daunting, so we want to reassure you that as a patient of ours, we'll ask what you think, and give you all the information you need to help you play an active part in any decision making. You'll be treated in an environment where your comfort and privacy and dignity are respected.

We achieve some of the best clinical outcomes anywhere in the NHS, and we trust that you'll receive great care from our team of dedicated staff. If you’d like to give feedback or think there is something we can improve, please let us know. 

Our services

Planned care including surgery

We understand many patients have been waiting a long time for planned care such as surgery. We're prioritising patients based on clinical need.

Find out more about waiting for a procedure.

Outpatient services

Face-to-face outpatient appointments are available for patients who need to be seen in person. If you have been asked to attend hospital for your appointment it is safe to do so and you should come as normal.

We continue to offer telephone and video consultations for patients who do not require a face-to-face appointment.

Find out more about outpatient appointments.

Cancer

Our cancer services are open you should continue with your treatment.

Maternity

All of our maternity services are open as usual.

Visitor guidance

Visiting a relative or friend

The health, safety and wellbeing of our patients, communities and staff continues to be our top priority. 

As part of measures to keep everyone safe, we are currently welcoming small numbers of visitors into our hospitals where possible.

We are aware of how difficult it has been for families to visit their loved ones during the pandemic, and we appreciate your patience.

We regularly review our visiting policies, and we hope to welcome you back into our hospitals when it is safe to do so.

For more information on the specific visitor guidance for each hospital, please visit: St Bartholomew's Hospital, Newham Hospital, Whipps Cross Hospital, Mile End Hospital and The Royal London Hospital and click on the orange Covid-19 drop down tab. Our teams can also offer support with facilitating virtual visits.

Your safety

All staff and visitors must wear a surgical face mask unless you have a medical exemption or are under 11 years old. Other face coverings are not permitted. 

Please also use the hand gel available, wash your hands often and maintain social distancing. When you arrive at our hospitals you will be provided with a mask to wear at all times.

When you arrive, you will be asked some questions about why you're visiting the hospital and whether you have any symptoms.

We are caring for Covid-19 patients in separate areas of our hospitals so the right infection control measures are in place for them and to protect you.

Many of the patients we are seeing with Covid-19 are healthy, young and unvaccinated like 31 year old Quincy.

Getting your Covid-19 vaccine remains the best thing you can do to protect yourself, fellow patients and NHS staff.

Contacting a loved one in our hospitals

Send a message

We know that having a loved on admitted to hospital is distressing under normal circumstances, but it can be even more so when visiting is restricted.

You can send messages and photos to your loved ones using our online form. All responses will be printed off and shared each day. 

Send a message to your loved one

Virtual visiting

Visitors are an important part of supporting our patients' wellbeing and rehabilitation. We encourage the use of digital devices to help stay in contact with your loved ones.

As not all patients will have access to technology, we have a number of iPads which allow patients to communicate with their loved ones, using the StarLeaf app.

Virtual visiting: frequently asked questions

How does it work?

A patient or visitor can request a virtual visit by speaking to ward staff at Newham HospitalThe Royal London HospitalSt Bartholomew's Hospital and Whipps Cross Hospital. The ward teams will ask for the virtual visitor’s email and a time to set up the visit. The visitor will receive a video call from the iPad which will be with the patient. Alternatively, relatives/ loved ones can send recordings to the device that can be played to patients.

Can relatives virtually visit at any time?

Yes, as long as there is a staff member and a device available, a close relative can visit virtually at the most appropriate time.

How long does the virtual visit last for?

If the patient is unconscious, we would generally allow ten minutes for this. If the patient is conscious, we allow 20 minutes. Staff will use discretion around these timings.

What happens if the virtual call gets cut off prematurely?

We will try and reconnect but may ring you directly.

Chat to our appointments team

We're here to help you

Hello, we are available to help you Monday to Friday, 8.30am-5pm