Mile End Hospital

Mile End Hospital

Barts Health provides a range of outpatient services on the Mile End community hospital site for people with chronic conditions, along with the early detection and treatment of cancer and other conditions. 

In 2021, we opened the Mile End Early Diagnosis Centre (EDC) in partnerhip with other local NHS trusts, which aims to detect disease early and boost survival rates for north east London. 

Mile End additionally hosts a number of other health services. East London NHS Foundation Trust (ELFT) provide a broad range of specialist inpatient and outpatient services including the Tower Hamlets Centre for Mental Health, Moorfields Eye Hospital runs a community eye clinic, The Royal Free runs a breast screening service, University College London Hospital is undertaking the SUMMIT Study; and Homerton University Hospital runs an retinal eye screening in partnership with Barts Health Diabetes Centre. 

Mile End is additionally home to sports medicine research and training facilities for our academic neighbours at Queen Mary University of London.

The rest of the site hosts other partner services and organisations including Healthwatch Tower Hamlets, the Whizz-Kids wheelchair service, GP practice XX Place Health Centre and Tower Hamlets GP Care Group.

Visiting and attending Mile End Hospital with a loved one

Visiting guidance for Mile End Hospital

Please note this information is relevant as of 31.12.2021 but is subject to change. 

The health, safety and wellbeing of our patients, communities and staff continues to be our top priority. To ensure this, and with the continued spread of the Omicron variant of Covid-19, we have made the difficult decision to no longer allow visitors to our hospitals, with certain exceptions (see below), to limit the risk of transmission of the virus.  

This guidance is expected to be in place until the end of January 2022, but please keep checking this page for the latest visiting guidance. 

We are aware of how difficult it is and has been for families to visit their loved ones during the pandemic, and we appreciate your patience. Our staff are working hard to keep everyone safe and so we ask that you treat them with kindness and respect when visiting our hospital. 

Your safety when visiting our hospital

Everyone coming to our hospital to visit or attend an appointment with a loved one must:

  • Wear a surgical face mask unless you have a medical exemption or are under 11 years old. Other face coverings are not permitted. When you arrive at our hospitals you will be provided with a surgical mask to wear at all times.
  • Use the hand gel provided
  • Wash your hands regularly
  • Maintain social distancing

We are also asking anyone who plans on visiting our hospital to do a lateral flow test before they come, and to only continue with their visit if the test is negative.

You may be asked to provide proof of your negative lateral flow test when you arrive at the hospital, so please be prepared to do so. Items accepted as proof of a negative lateral flow are:

  • A picture of your negative lateral flow test, with the day’s date
  • An email from gov.uk showing a negative lateral flow test has been registered
  • The physical negative lateral flow test cassette itself

Please note, lateral flow tests will not be available at any of our hospitals for visitors do to on arrival. These can be ordered free from the gov.uk website (search for lateral flow on Google), or by calling 119.

What to expect on arrival when visiting or attending with a loved one 

When you arrive at our hospital, it is likely you will be asked questions about why you’re visiting the hospital, who you are visiting and if you have any symptoms of Covid-19.

Please note, we are caring for Covid-19 patients in separate areas of our hospitals which will have the right infection prevention and control measures in place for them and to help protect you. You will be expected to follow all infection prevention and control measures outlined in each area of the hospital that you visit.

If you feel unwell or have Covid-19 symptoms

You must not visit our hospital if you have any Covid-19 or cold or flu like symptoms, or if you feel unwell.    

Our guidance for attending outpatient appointments with a loved one

People attending for outpatient appointments can only bring a chaperone or carer if they need:   

  • a familiar carer / parent / guardian / supporter / personal assistant (e.g. if they have learning disabilities) 
  • assistance with communication and / or to meet their health, emotional, religious or spiritual care needs (e.g. if they have learning disabilities) 
  • a parent / guardian with them

Inpatient visiting is managed by ELFT, please visit their website  for their latest guidance.

Information for patients 

If you have an appointment at one of our hospitals, please visit this page  for information on what you need to do before attending.

How to find Mile End Hospital

Mile End Hospital 

Bancroft Rd,

London

E1 4DG

Mile End Hospital is located in the East End of London, within the London Borough of Tower Hamlets. You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.

TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more, complete TfL’s form online.

By bus

The following buses stop close to Mile End Hospital: 25 (24 hour service), 205 and night bus N205 on Mile End Road, 309 on Globe Road, 277, 339 and D6 on Grove Road, 8 and D6 on Roman Road and the D7 terminates and commences at Mile End Station. Low-floor wheelchair accessible buses run on all routes serving Mile End Hospital.

By tube

The closest underground station is Stepney Green, an 8 minute walk from Mile End Hospital, served by the District and Hammersmith and City Lines and Mile End underground station is a 13 minute walk, served by the District, Central and Hammersmith and City Lines.

Freedom passes

The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.

The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.

A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.

To find out more about the above listed Freedom passes visit the London Councils website.

By car or taxi

Limited car parking is available in the hospital; please only bring your car if it is absolutely essential. There are a small number of pay and display parking bays at the hospital and there is limited metered parking in surrounding streets but the majority of spaces are for resident permit holders only. Meters/pay by phone parking can be found on Bancroft Road, Portelet Road, Alderney Road and Massingham Street available for a maximum permitted stay of four hours, at a charge of £3.80 per hour.

Mile End Hospital’s main entrance is situated on Bancroft Road. You may turn into Bancroft Road from the Mile End Road only when approaching from the west. There is no entry to Bancroft Road when approaching from the other direction - ie no right turn - use Globe Road and Alderney Road instead.

Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There is an infopoint located at the main entrance of Mile End Hospital.

Blue badge holders

There are a small number of parking bays for drivers with Blue Badges, these are located adjacent to the main hospital building entrance. Drivers who are registered disabled and have a blue badge can also check where to park at on the Tower Hamlets website.

Refunds of hospital transport costs

You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:

  • are not eligible for patient transport services (PTS)

  • cannot afford the cost of travelling to hospital

  • cannot get a friend or relative to take you

Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.

By bike

We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.

Mile End is serviced by Bicycle Superhighway Route CS2, which runs from Bow to Aldgate.

The hospital appears on TfL’s Local Cycling Guide 7. You can order this guide for free by calling 0343 222 1234.

Santander cycle hire docking stations are available to hire and dock bikes at Queen Mary's, Mile End, on Mile End road opposite Bancroft road.