Important information for patients and visitors
Our hospitals are adapting so we can continue care for our patients safely while the coronavirus remains a threat to everyone’s health.
You must also attend your appointment alone unless you need support for mobility or accessibility reasons.
Visitors will only be allowed into clinical areas if the patient is:
- at the end of their life
- a child
- lacks capacity
- is giving birth
Only one visitor at a time will be allowed in these cases. Some wards may have further restrictions to protect the safety of patients and staff. Case-by-case exceptions should be discussed with the nurse in charge.
Do not enter our hospitals if:
- you have a cough, cold, any ‘flu-like symptoms or infectious illnesses like diarrhoea or vomiting
- you have a continuous cough or high temperature - go home, self-isolate for 7 days, and seek advice from NHS 111 online
- a loss of sense of smell or taste.
If you need to visit us, our hospitals will look and feel different. The videos below explain some of the changes we have made.
All staff and visitors must wear face coverings or masks, use hand gel and wash their hands more often, and maintain social distancing. When you arrive, you will be asked some questions about your appointment and whether you have any symptoms.
We are caring for Covid-19 patients in separate areas in our hospitals, known as zones, so the right infection control measures are in place for them.
Attending your outpatient appointment
You should not come into our hospitals for an appointment unless you told to do so. We are providing telephone and video consultations to most patients and our teams will contact you to confirm these arrangements.
If you do need to be seen in person, you should attend alone unless you need support for mobility or accessibility reasons.
Your planned surgery
Planned surgery is taking place across all our hospitals. Our clinicians are prioritising the most urgent operations. If they suggest you should have your surgery now it’s because they think that going ahead is the best option for you.
If you have symptoms before your surgery, you should let us know. Similarly, if you’ve had contact with someone who has Covid-19, tell us straight away.
Attending your maternity appointment
All of our maternity services are open as usual. However, there are some restrictions on visiting. This means that visitors will only be allowed into clinical areas if the patient is giving birth.
Barts Health provides a range of out-patient services on the Mile End site, which also houses some of our administrative offices.
The remainder is leased to a variety of local partners, including mental health wards for East London NHS Foundation Trust, services for the GP Care Group, and ophthalmology from Moorfields Eye Hospital.
There’s also the headquarters of Tower Hamlets clinical commissioners, research and training facilities for our academic neighbours at Queen Mary University of London, a Healthwatch base, the Whizzkids wheelchair service, facial injury and disease charity Saving Faces, and experts from Accelerate, a social enterprise for lower limb conditions.
Mile End was recently selected as the home for a £5m cancer centre to provide speedier diagnosis for north east London patients, but there are also discussions under way about moving mental health wards from Homerton University Hospital NHS Trust, and plans for an extended ophthalmology offer
How to find Mile End Hospital
Mile End Hospital is located in the East End of London, within the London Borough of Tower Hamlets. You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.
TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more, complete TfL’s form online.
The following buses stop close to Mile End Hospital: 25 (24 hour service), 205 and night bus N205 on Mile End Road, 309 on Globe Road, 277, 339 and D6 on Grove Road, 8 and D6 on Roman Road and the D7 terminates and commences at Mile End Station. Low-floor wheelchair accessible buses run on all routes serving Mile End Hospital.
The closest underground station is Stepney Green, an 8 minute walk from Mile End Hospital, served by the District and Hammersmith and City Lines and Mile End underground station is a 13 minute walk, served by the District, Central and Hammersmith and City Lines.
The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.
The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.
A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.
To find out more about the above listed Freedom passes visit the London Councils website.
By car or taxi
Limited car parking is available in the hospital; please only bring your car if it is absolutely essential. There are a small number of pay and display parking bays at the hospital and there is limited metered parking in surrounding streets but the majority of spaces are for resident permit holders only. Meters/pay by phone parking can be found on Bancroft Road, Portelet Road, Alderney Road and Massingham Street available for a maximum permitted stay of four hours, at a charge of £3.80 per hour.
Mile End Hospital’s main entrance is situated on Bancroft Road. You may turn into Bancroft Road from the Mile End Road only when approaching from the west. There is no entry to Bancroft Road when approaching from the other direction - ie no right turn - use Globe Road and Alderney Road instead.
Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There is an infopoint located at the main entrance of Mile End Hospital.
Blue badge holders
There are a small number of parking bays for drivers with Blue Badges, these are located adjacent to the main hospital building entrance. Drivers who are registered disabled and have a blue badge can also check where to park at on the Tower Hamlets website.
Refunds of hospital transport costs
You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:
are not eligible for patient transport services (PTS)
cannot afford the cost of travelling to hospital
cannot get a friend or relative to take you
Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.
We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.
Mile End is serviced by Bicycle Superhighway Route CS2, which runs from Bow to Aldgate.
The hospital appears on TfL’s Local Cycling Guide 7. You can order this guide for free by calling 0343 222 1234.
Santander cycle hire docking stations are available to hire and dock bikes at Queen Mary's, Mile End, on Mile End road opposite Bancroft road.