Complaints

Our hospitals are committed to providing safe and compassionate care

We want all our patients, their family members and carers to have a good experience while they use our hospitals and services. We welcome feedback if you feel that the service you have received has not lived up to our high standards. 

We ask that you speak to the staff at your clinic, department or ward, or our Patient Advice and Liaison Service, before making a complaint as this is the fastest way to resolve any issues.

Contact PALS

  • Royal London 0203 594 2040
  • Whipps Cross 0208 535 6438 / 07880 553 520
  • Newham 0207 363 9292
  • St Bartholomew's 0203 465 5919

How to make a complaint

We have a Central Complaints Service for Barts Health Hospitals.

We are currently unable to undertake any face to face work relating to Complaints or PALS enquiries. You can however still reach us by email at BHNT.CentralComplaints@nhs.net  or ring us on 020 7480 4776. Currently, you will be unable to leave an answerphone message. Whilst we are waiting for this to be rectified if you wish to contact CCT please do so via Switchboard on 0207 3777 000 who will direct the call to the teams work mobile numbers.

You can make a complaint using our online form, or please use our Complaints Tell us what you think about our services[pdf] 819KB

Online complaint form

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Taking your complaint further

The Parliamentary and Health Service Ombudsman investigates complaints from patients or their relatives if they receive poor service from government departments and other public bodies, including the NHS.

The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help to make a complaint, and give advice about using the complaints system. They can offer support to help you through the complaints process.  

  • Telephone: 0203 553 5960 or 0300 456 2370 (Monday to Friday - 8am to 6pm)
  • Email: LondonIHCAS@pohwer.net
  • Text: send the word pohwer with your name and number to 81025
  • Website: www.pohwer.net