Complaints

Our hospitals are committed to providing safe and compassionate care.

We want all our patients, their family members and carers to have a good experience while they use our hospitals and services. We welcome feedback if you feel that the service you have received has not lived up to our high standards, and we ask that you speak to the staff at your clinic, department or ward, or our Patient Advice and Liaison Service, before making a complaint as this is the fastest way to resolve any issues.

Contact PALS 

  • Royal London 02035942040
  • Whipps Cross 02085356438
  • Newham 02073639292
  • St Bartholomew's 02034655919

How to make a complaint

*Our online form is currently down for maintenace if you would like to make a formal complaint, please take the following actions:

Taking your complaint further

The Parliamentary and Health Service Ombudsman investigates complaints from patients or their relatives if they receive poor service from government departments and other public bodies, including the NHS.

The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help to make a complaint, and give advice about using the complaints system. They can offer support to help you through the complaints process.  

  • Telephone: 0203 553 5960 or 0300 456 2370 (Monday to Friday - 8am to 6pm)
  • Email: LondonIHCAS@pohwer.net
  • Text: send the word pohwer with your name and number to 81025
  • Website: www.pohwer.net