Our hospitals are committed to providing safe and compassionate care
We want all our patients, their family members and carers to have a good experience while they use our hospitals and services. We welcome feedback if you feel that the service you have received has not lived up to our high standards.
We ask that you speak to the staff at your clinic, department or ward, or our Patient Advice and Liaison Service, before making a complaint as this is the fastest way to resolve any issues.
- The Royal London: 0203 594 2040, firstname.lastname@example.org
- Whipps Cross: 0208 535 6438 / 07880 553 520, WXpals.email@example.com
- Newham: 0207 363 9292, firstname.lastname@example.org
- St Bartholomew's: 0203 465 5919, SBHpals.email@example.com
How to make a complaint
We have a Central Complaints Service for Barts Health Hospitals.
Reach us by email at BHNT.CentralComplaints@nhs.net.
Taking your complaint further
The Parliamentary and Health Service Ombudsman investigates complaints from patients or their relatives if they receive poor service from government departments and other public bodies, including the NHS.
The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help to make a complaint, and give advice about using the complaints system. They can offer support to help you through the complaints process.