What to expect when you visit Whipps Cross Hospital
Our hospitals are adapting so we can continue to care for patients safely during the coronavirus pandemic. This video explains what you can expect when you visit Whipps Cross.
Whipps Cross Hospital provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour A&E and urgent care centre.
Visiting and Covid-19 family contact centre
To ensure the safety of our patients, visitors, communities and staff, we are currently welcoming small numbers of visitors into our hospitals. As cases continue to rise in the community, we are maintaining all of the safety measures that we have had in place over the course of the pandemic after lockdown restrictions ease across England on 19 July 2021.
Patients are welcome to have one visitor at a time into clinical areas if they:
- Are at the end of their life
- Are a child
- Lack capacity
- Are having a baby
- Are an inpatient on one of our wards (see below)
Please note that some wards may have further restrictions to protect the safety of patients and staff.
Visiting a patient on our wards
Most adult inpatients can have one named visitor for one hour between 2pm-8pm, provided it is signed off as safe by the treating team.
You can book your appointment by emailing us or calling us on 020 8539 5522 Ext: 6768 or 020 8535 6772 between 10am and 4pm, Monday to Friday. You should book your appointment 24 hours before you wish to visit, or by 4pm on Friday if you wish to visit on a Monday or over the weekend.
We recommend emailing the booking team in the first instance as our phone lines are increadibly busy at the moment and you may experience a delay.
We regularly review our visiting policies, and we hope to welcome you back into our hospitals when it is safe to do so.
Dedicated family contact centre
We know it can be challenging to work out who to ask about your loved one's condition and treatment, and it is also difficult for ward staff to answer the phones to family members when they are caring for their patients.
To help you keep in touch with how your family member is:
- Phone us: 020 8535 6432, Monday to Friday, 9am to 5pm
- Email us
Visit us at Whipps Cross Hospital
Whipps Cross University Hospital
Whipps Cross Road
Switchboard 020 8539 5522
Whipps Cross University Hospital is located in Leytonstone in the East End of London, within the London Borough of Waltham Forest. You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.
TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.
Buses W12, W15, W19 and 357 stop within the hospital grounds, you can alight at the main entrance stop. Buses 20, 56, 230 and 257 also all stop near the hospital grounds at the Whipps Cross roundabout. Low-floor wheelchair accessible buses run on all routes serving Whipps Cross University Hospital.
The closest underground stations are Leytonstone on the central line and Walthamstow Central on the Victoria line. Wood Street and Walthamstow Central are on London Overground line running from Chingford to Liverpool Street or Leyton Midland Road is on the London Overground line running from Barking to Gospel Oak.
Leytonstone can be reached within a 29 minute walk from the main entrance of Whipps Cross Hospital, the main entrance is the furthest away it will take less time to reach other departments as the hospital is spread across a large area and the main entrance is the furthest away from the direction of Leytonstone.
Alternatively it is possible to cycle to these stations or use one of the bus services operating within the vicinity of the site.
Walthamstow Central can be reached within a 33 minute walk and Wood Street can be reached in an 11 minute walk from the main entrance of Whipps Cross Hospital. Alternatively it is possible to cycle to these stations or use one of the bus services operating within the vicinity of the site.
A number of these bus services provide connections to local underground and overground railway stations, the W15 and W19 stop at Leytonstone tube station (Central line), the 230 goes to Wood Street (Overground) and the 20, 230, 257, 357, W12, W15 and W19 all stop at Walthamstow Central (Victoria and Overground).
Older persons Freedom Pass- The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.
Disabled persons Freedom Pass- The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.
A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.
To find out more about the above listed Freedom passes visit the London Councils website.
By car or taxi
Parking on the hospital site is limited; we encourage patients and visitors not to travel by car wherever this is possible. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. There are approximately 400 parking spaces for patients and visitors on the site - located in four visitor car parks. Car parks one and two are located just off Hospital Road. The best route to these car parks is via the main entrance on Whipps Cross Road.
- Car park one should be used for the main entrance, chest clinic and MRI.
- Car park two should be used for main entrance, eye treatment centre and plane tree centre.
- Car park three is located just off Hospital Road, but is located behind the maternity unit. The best route to this car park is via the James Lane entrance. This car park should be used for maternity, antenatal, and outpatients.
- Car park four located near the Accident and Emergency (A&E) department. This car park is in high demand, and space availability is limited.
Pay and display machines are available in all car park areas. Please ensure your ticket is clearly displayed in the windscreen:
Up to two hours: £2.50
Up to four hours: £4.00
Up to six hours: £6.00
Up to eight hours: £8.00
Up to 24 hours: £15.00
There are also a number of places which may be used for dropping off or picking up patients. They can be found in the following locations:
- Opposite the maternity main entrance - three drop-off bays for women in labour or partners collecting mothers and babies. These are clearly marked.
- Emergency and urgent care centre drop off - there are four bays located opposite the entrance. These have a time limit of 10 minutes maximum to drop off patients. Drivers must then return to their vehicles and park in a visitors car park (the nearest is car park one).
Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There are infopoints located at the Main entrance, Antenatal, Eye Clinic, Urgent Care Centre and Outpatients at Whipps Cross Hospital.
Blue badge holders
There are blue badge parking bays in all car parking areas for disabled drivers. These are clearly marked. There are also some close to the main entrance of the outpatients department. A total of 19 bays are available for patients and visitors.
Refunds of hospital transport costs
You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:
- are not eligible for patient transport services (PTS)
- cannot afford the cost of travelling to hospital
- cannot get a friend or relative to take you
Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.
We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.
The hospital appears on TfL’s Local Cycling Guide 4. You can order this guide for free by calling 0343 222 1234.
OFO dockless bike sharing operates in the London borough of Waltham Forest, you can find our OFO bike location at the main entrance of the hospital. For access to these bikes download the OFO app.
There is a shop at Junction 5 which sells food, drinks and newspapers to visitors. The opening hours are:
Monday – Friday – 7am-10pm
Saturday and Sunday – 9am-1.30pm
There is also a shop in the main Outpatients area open between Monday to Friday from 7.30am-5.30pm.
A trolley selling newspapers and sweets visits every ward each morning and a library trolley run by the volunteers service visits at least once a week. Please leave any borrowed books with ward clerks. Donated books are always welcomed.
A cash machine is located in the hospital restaurant at Junction 5.
Our post box can be found along the main hospital corridor near Trust Management Offices at Junction 3.
Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. The chaplains have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.
Restaurant and coffee shop
Some wards have drink-dispensing machines or vending machines that visitors can pay to use.
The hospital restaurant provides a range of food, snacks and hot and cold drinks to visitors. It is open daily from 7am-7pm and is located between junctions 4 and 5 off the main corridor, in the red zone.
There is also a Costa located next to the restaurant. It is open Monday to Friday from 7am-7pm.
Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.
Please note that the wifi cannot support streaming movies or high-intensity computer games.
The wifi can be accessed by completing the following steps:
- Connect to the NHS Wi-Fi wireless network
- Open your web browser
- From the welcome page, accept the terms and conditions
- Browse the internet and send and receive emails
If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.
Volunteer Buggy Service
This service exists to transport patients and visitors with poor mobility to and between different hospital departments. The buggy service operates from the hospital's main entrance and is available from Monday to Friday from 8.30am-3.30pm. Please speak to the volunteers situated at the main entrance.
Our knowledge and library services are located in the Medical Education Centre.
Medical Education Centre
Willow Lodge, Junction 11
London, E11 1NR
Tel: 020 8535 6973
Opening hours: Monday to Friday, 8am-5pm
Outpatients: here's what to expect as an outpatient at Whipps Cross
These are the standards we aim to set within our Outpatient Department for the benefit of our patients. It is our job to give you care and advice by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health, it is important for you to understand all the information offered to you. Please ask questions if you are unsure of anything.
My expectations as a patient:
Before my appointment
- I will be told about my appointments in good time. The information about my appointment will be correct including contact phone numbers and email addresses
- If my appointment is cancelled you will inform me straightaway and it will be rearranged as soon as possible
- I will be greeted with a smile and a welcome by my receptionist
- You will tell me if my appointment is delayed
During my appointment
- I will be asked how I would like to be addressed
- The clinicians will introduce themselves, give clear explanations about my care and welcome my questions
- If I have a query the person I raise it with will get me an answer as soon as they can or make sure someone else gives me an answer
- I will treat the staff with the courtesy and respect they deserve
After my appointment
- You will use my feedback to improve the experiences of people using the services.
- You will share my compliments with the staff
- My clinic outcome letters will be clear, concise and in plain words
- You will make sure that commitments made by my clinician in my last appointment are met e.g. letters to my GP, next appointment date.
What do I do if things aren’t as I expected?
We want all our patients, their family members and carers to have a good experience when they use our hospitals and services. We are keen to hear from you if you feel that we have not met our high standards. Please speak to a clinic supervisor, or our Patient Advice and Liaison Service, if you are unhappy as this is the fastest way to resolve any issues. T: 020 8535 6438 or E: WXpals.firstname.lastname@example.org.