Whipps Cross Hospital

whipps cross hospital

About Whipps Cross Hospital

Whipps Cross Hospital provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour A&E and urgent care centre.

The hospital has a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care.


What to expect when you visit Whipps Cross Hospital

Our hospitals are adapting so we can continue to care for patients safely during the coronavirus pandemic. This video explains what you can expect when you visit Whipps Cross.


Whipps Cross Hospital provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour A&E and urgent care centre.

The hospital has a strong reputation as a centre of excellence for various specialist services, including urologyENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care.

CQC results grid

Visiting Whipps Cross Hospital

Please note this information is relevant as of 08 July 2022.

To keep patients, staff and visitors safe during the Covid-19 pandemic visiting restrictions have been in place across Barts Health hospitals.We are now welcoming visitors to most areas of our hospitals although some areas caring for particularly vulnerable patients may have more restrictions in place.

All visitors coming to our hospitals to visit a loved one: 

  • Are encouraged to wear a surgical facemask, unless you have a medical exemption or are under 11 years old. When you arrive at our hospitals you will be provided with a surgical mask to wear at all times
  • Must use the hand gel provided
  • Must wash your hands regularly

Do not visit if:

  • You have Covid-19 symptoms or have tested positive 
  • You've recently been in close contact with someone who's tested positive for Covid-19 
  • You have any respiratory symptoms, such as coughing, sneezing or a sore throat 
  • You've been sick or have diarrhoea 

Visiting inpatients:

  • Two visitors are allowed at a patient’s bedside at any one time
  • Visitors do not have to be named
  • Visitors may be required to pre-book – please check with the ward prior to visiting
  • Children are allowed to visit adult patients on most wards – please check prior to visiting
  • Wards may have protected meal times where visiting is not allowed

Visiting outpatients and the emergency department:

  • To avoid overcrowding in these areas only one visitor is allowed to accompany the patient

Visiting maternity patients

  • Up to two birthing partners or companions may accompany the pregnant woman to all obstetric ultrasound appointments.
  • They may attend the birthing process without restriction, except for children.
  • Antenatal and postnatal women may receive two visitors at any one time.
  • Currently partners can not stay overnight on the ward; they can visit between 8am-8pm. 
  • Outpatient areas may be restricted to one companion.

Our visiting guidance for people receiving end-of-life care

  • Patients receiving end of life care may be allowed more than two visitors at the bedside. Please contact the nurse in charge to discuss this.
  • Chaplaincy can also be requested to attend the bedside in the last days of life

Visit us at Whipps Cross Hospital

Whipps Cross University Hospital
Whipps Cross Road
Leytonstone
London
E11 1NR

Switchboard 020 8539 5522

Whipps Cross University Hospital is located in Leytonstone in the East End of London, within the London Borough of Waltham Forest. You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.

TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.

By bus

Buses W12, W15, W19 and 357 stop within the hospital grounds, you can alight at the main entrance stop. Buses 20, 56, 230 and 257 also all stop near the hospital grounds at the Whipps Cross roundabout. Low-floor wheelchair accessible buses run on all routes serving Whipps Cross University Hospital.

By tube

The closest underground stations are Leytonstone on the central line and Walthamstow Central on the Victoria line. Wood Street and Walthamstow Central are on London Overground line running from Chingford to Liverpool Street or Leyton Midland Road is on the London Overground line running from Barking to Gospel Oak.

Leytonstone can be reached within a 29 minute walk from the main entrance of Whipps Cross Hospital, the main entrance is the furthest away it will take less time to reach other departments as the hospital is spread across a large area and the main entrance is the furthest away from the direction of Leytonstone.

Alternatively it is possible to cycle to these stations or use one of the bus services operating within the vicinity of the site.

Walthamstow Central can be reached within a 33 minute walk and Wood Street can be reached in an 11 minute walk from the main entrance of Whipps Cross Hospital. Alternatively it is possible to cycle to these stations or use one of the bus services operating within the vicinity of the site.

A number of these bus services provide connections to local underground and overground railway stations, the W15 and W19 stop at Leytonstone tube station (Central line), the 230 goes to Wood Street (Overground) and the 20, 230, 257, 357, W12, W15 and W19 all stop at Walthamstow Central (Victoria and Overground).

Freedom passes

Older persons Freedom Pass- The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.

Disabled persons Freedom Pass- The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.

A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.

To find out more about the above listed Freedom passes visit the London Councils website.

By car or taxi

Parking on the hospital site is limited; we encourage patients and visitors not to travel by car wherever this is possible. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. There are approximately 400 parking spaces for patients and visitors on the site - located in four visitor car parks. Car parks one and two are located just off Hospital Road. The best route to these car parks is via the main entrance on Whipps Cross Road.

  • Car park one should be used for the main entrance, chest clinic and MRI.
  • Car park two should be used for main entrance, eye treatment centre and plane tree centre.
  • Car park three is located just off Hospital Road, but is located behind the maternity unit. The best route to this car park is via the James Lane entrance. This car park should be used for maternity, antenatal, and outpatients.
  • Car park four located near the Accident and Emergency (A&E) department. This car park is in high demand, and space availability is limited. 

Pay and display machines are available in all car park areas. Please ensure your ticket is clearly displayed in the windscreen:

Up to two hours: £2.50

Up to four hours: £4.00

Up to six hours: £6.00

Up to eight hours: £8.00

Up to 24 hours: £15.00

There are also a number of places which may be used for dropping off or picking up patients. They can be found in the following locations:

  • Opposite the maternity main entrance - three drop-off bays for women in labour or partners collecting mothers and babies. These are clearly marked.
  • Emergency and urgent care centre drop off - there are four bays located opposite the entrance. These have a time limit of 10 minutes maximum to drop off patients. Drivers must then return to their vehicles and park in a visitors car park (the nearest is car park one).

Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There are infopoints located at the Main entrance, Antenatal, Eye Clinic, Urgent Care Centre and Outpatients at Whipps Cross Hospital.

Blue badge holders

There are blue badge parking bays in all car parking areas for disabled drivers. These are clearly marked. There are also some close to the main entrance of the outpatients department. A total of 19 bays are available for patients and visitors.

Refunds of hospital transport costs 

You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:

  • are not eligible for patient transport services (PTS)
  • cannot afford the cost of travelling to hospital
  • cannot get a friend or relative to take you

Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.

By bike

We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.

The hospital appears on TfL’s Local Cycling Guide 4. You can order this guide for free by calling 0343 222 1234.

OFO dockless bike sharing operates in the London borough of Waltham Forest, you can find our OFO bike location at the main entrance of the hospital. For access to these bikes download the OFO app.

Our facilities

Shops

There is a shop at Junction 5 which sells food, drinks and newspapers to visitors. The opening hours are:

Monday – Friday – 7am-10pm
Saturday and Sunday – 9am-1.30pm

There is also a shop in the main Outpatients area open between Monday to Friday from 7.30am-5.30pm.

A trolley selling newspapers and sweets visits every ward each morning and a library trolley run by the volunteers service visits at least once a week. Please leave any borrowed books with ward clerks. Donated books are always welcomed.

Cash point

A cash machine is located in the hospital restaurant at Junction 5.

Post box

Our post box can be found along the main hospital corridor near Trust Management Offices at Junction 3.

Chaplaincy Service

Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. The chaplains have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.

Restaurant and coffee shop

Some wards have drink-dispensing machines or vending machines that visitors can pay to use.

The hospital restaurant provides a range of food, snacks and hot and cold drinks to visitors. It is open daily from 7am-7pm and is located between junctions 4 and 5 off the main corridor, in the red zone.

There is also a Costa located next to the restaurant. It is open Monday to Friday from 7am-7pm.

Find out about disabled access to the restaurant here.

Wifi

Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.

Please note that the wifi cannot support streaming movies or high-intensity computer games.

The wifi can be accessed by completing the following steps:

  • Connect to the NHS Wi-Fi wireless network
  • Open your web browser
  • From the welcome page, accept the terms and conditions
  • Browse the internet and send and receive emails

If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.

Barts Hospital Radio

Barts Hospital Radio is free and provides programs of entertainment, music, and news: 24 hours a day, seven days a week.

Volunteer Buggy Service

This service exists to transport patients and visitors with poor mobility to and between different hospital departments. The buggy service operates from the hospital's main entrance and is available from Monday to Friday from 8.30am-3.30pm. Please speak to the volunteers situated at the main entrance.

Library services

Our knowledge and library services are located in the Medical Education Centre.

Medical Education Centre
Willow Lodge, Junction 11
Leytonstone
London, E11 1NR 

Tel: 020 8535 6973

Opening hours: Monday to Friday, 8am-5pm

Whipps Cross wards

Whipps Cross Hospital Wards

Please note: Visiting arrangements have been altered. Please see the Coronavirus: guidance for patients and visitors section. 

Ward Phone number (switchboard 020 8539 5522) Visiting hours
Acute Assessment Unit (AAU) 020 8539 5522 ext 6909 There is restricted access in this unit. Please contact before visiting. 
Acacia Ward

020 8539 5522 ext

5777

2pm - 7pm
Acorn Ward

020 8539 5522 ext

5889

There is restricted access in this unit. Please contact before visiting. 
Birch Ward

020 8539 5522 ext

5776

2.30pm - 8pm
Bracken Ward

020 8535 6809

2.30 - 7.30pm
B3 Ward 020 8539 5522 ext 5657 2.30 - 7.30pm
Cedar Ward

020 8539 5522 ext

5579

2pm - 7pm
Chestnut Ward

020 8539 5522 ext

6304 or 6303

2.00pm - 7.30pm
Conifer Ward

020 8539 5522 ext

5657/5151

2pm - 7pm
Curie Ward

020 8539 5522 ext

5138

2pm - 7pm
Emergency Gynaecology Unit (EGU)

020 8539 5522 ext

6575

Monday to Friday: 8am-8pm

Saturday and Sunday: 8.30am-1pm

Elizabeth Ward

020 8539 5522 ext

6214

2pm-7pm
Faraday Ward

020 8539 5522 ext

6018/5637

2.30pm - 7.30pm
Forrest Assessment Unit (FAU)

020 8539 5522 ext

6754

This ward has open visiting times.
Intensive Care Unit (ICU)

0208 558 0164

There is restricted access in this unit. Please contact before visiting. 
High Dependency Unit (HDU)

020 8539 5522 ext

5587

There is restricted access in this unit. Please contact before visiting. 
Margaret Centre

020 8539 5522 ext

5021

There is restricted access in this unit. Please contact before visiting. 
Nightingale Ward

020 8539 5522 ext

6220/5656

2.30pm - 7.30pm
Peace Ward

020 8539 5522 ext

6654

2.30pm - 8pm
Poplar Ward

020 8539 5522 ext

6561

0208 535 6422

3pm - 8pm
Primrose Ward

020 8539 5522 ext

6567

2.30pm - 7pm
Rowan Ward

020 8539 5522 ext

5639

2.30pm - 7.30pm
Sage Ward

020 8539 5522 ext

5941/4061/4062  

2pm – 7pm
Sycamore Ward

020 8539 5522 ext

5968

2.30pm - 8pm
Victory Ward

020 8539 5522 ext

6652

11am - 8pm
Lister Ward

020 8539 5522 ext

6078

Monday, Wednesday and Friday - 7am-10.30pm. Tuesday, Thursday and Saturday - 7am-6.30pm. Closed on Sunday.
Mary Ward

020 8539 5522 ext

5893/5446

2pm - 8pm
Syringa Ward

020 8539 5522 ext

5653/5936

2.30pm - 8pm
Patience Ward

020 8539 5522 ext

6078

Monday, Wednesday and Friday - 7am-10.30pm. Tuesday, Thursday and Saturday - 7am-11pm. Closed on Sunday.

Magnolia Ward

(Maternity Unit)

020 8539 5522 ext

6773

 

Mulberry Ward

(Maternity Unit)

020 8539 5522 ext

5067

General Visiting time for all visitors (No more than two visitors including the partner at the bed side at any one time): 14:30 – 20:00.

Partners only visiting time: 08:00 - 22:00

Children (siblings only) visiting times: 08:00 - 20:00

To reduce the risk of infection children under the age of 16 are not permitted to visit the ward unless they are siblings of the new baby.

Labour Ward

(Maternity Unit)

020 8539 5522 ext

5052/5061

 

 

Outpatients: here's what to expect as an outpatient at Whipps Cross

These are the standards we aim to set within our Outpatient Department for the benefit of our patients. It is our job to give you care and advice by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health, it is important for you to understand all the information offered to you. Please ask questions if you are unsure of anything.

My expectations as a patient:

Before my appointment

  • I will be told about my appointments in good time. The information about my appointment will be correct including contact phone numbers and email addresses
  • If my appointment is cancelled you will inform me straightaway and it will be rearranged as soon as possible

On arrival

  • I will be greeted with a smile and a welcome by my receptionist
  • You will tell me if my appointment is delayed

During my appointment

  • I will be asked how I would like to be addressed
  • The  clinicians will introduce themselves, give clear explanations about my care and welcome my questions
  • If I have a query the person I raise it with will get me an answer as soon as they can or make sure someone else gives me an answer
  • I will treat the staff with the courtesy and respect they deserve

After my appointment

  • You will use my feedback to improve the experiences of people using the services. 
  • You will share my compliments with the staff
  • My clinic outcome letters will be clear, concise and in plain words
  • You will make sure that commitments made by my clinician in my last appointment are met e.g. letters to my GP, next appointment date.  

What do I do if things aren’t as I expected?

We want all our patients, their family members and carers to have a good experience when they use our hospitals and services. We are keen to hear from you if you feel that we have not met our high standards. Please speak to a clinic supervisor, or our Patient Advice and Liaison Service, if you are unhappy as this is the fastest way to resolve any issues. T: 020 8535 6438 or E: WXpals.bartshealth@nhs.net.

Download a copy of our patient charter [pdf] 328KB