Important information for patients and visitors
Our hospitals are adapting so we can continue care for our patients safely while the coronavirus remains a threat to everyone’s health.
You must also attend your appointment alone unless you need support for mobility or accessibility reasons.
Visitors will only be allowed into clinical areas if the patient is:
- at the end of their life
- a child
- lacks capacity
- is giving birth
Only one visitor at a time will be allowed in these cases. Some wards may have further restrictions to protect the safety of patients and staff. Case-by-case exceptions should be discussed with the nurse in charge.
Do not enter our hospitals if:
- you have a cough, cold, any ‘flu-like symptoms or infectious illnesses like diarrhoea or vomiting
- you have a continuous cough or high temperature - go home, self-isolate for 7 days, and seek advice from NHS 111 online
- a loss of sense of smell or taste.
If you need to visit us, our hospitals will look and feel different. The videos below explain some of the changes we have made.
All staff and visitors must wear face coverings or masks, use hand gel and wash their hands more often, and maintain social distancing. When you arrive, you will be asked some questions about your appointment and whether you have any symptoms.
We are caring for Covid-19 patients in separate areas in our hospitals, known as zones, so the right infection control measures are in place for them.
Attending your outpatient appointment
You should not come into our hospitals for an appointment unless you told to do so. We are providing telephone and video consultations to most patients and our teams will contact you to confirm these arrangements.
If you do need to be seen in person, you should attend alone unless you need support for mobility or accessibility reasons.
Your planned surgery
Planned surgery is taking place across all our hospitals. Our clinicians are prioritising the most urgent operations. If they suggest you should have your surgery now it’s because they think that going ahead is the best option for you.
If you have symptoms before your surgery, you should let us know. Similarly, if you’ve had contact with someone who has Covid-19, tell us straight away.
Attending your maternity appointment
All of our maternity services are open as usual. However, there are some restrictions on visiting. This means that visitors will only be allowed into clinical areas if the patient is giving birth.
This might be your first appointment, or you might be a frequent attender. Either way, we know visiting hospital can be a stressful experience and we want to do our best to make you feel at ease and help you understand what may happen during your appointment.
You will be looked after by a group of staff made up of doctors, nurses, therapists and support teams who are here to make your stay as safe, compassionate and caring as possible. Don’t be afraid to raise concerns or to ask questions. Our staff are well trained to support you throughout your visit and to respond to any queries you might have.
Please follow the links below and to the right of this page for more infomation about your outpatient appointment, including how to contact us if you need to cancel or rearrange.
- Information about non-urgent appointments at Barts Health
- What happens when you're referred by your GP to see a specialist