This might be your first appointment, or you might attend regularly. Either way, we know visiting a hospital can be a stressful experience. We want to do our best to make you feel at ease and help you understand what may happen during your appointment.
A group of staff made up of doctors, nurses, therapists and support teams will look after you. They are here to make your stay as safe, compassionate and caring as possible. Don’t be afraid to raise concerns or to ask questions. Our staff are well trained to support you throughout your visit and respond to any queries.
- Change or cancel an outpatient appointment for yourself
- Change or cancel an outpatient appointment for someone else
We are working together with North East London (NEL) NHS hospitals to offer treatment to every patient who is on a waiting list in the quickest possible way.
One way in which we’re making this happen is by each hospital offering access to their specialist doctors for some services, to patients waiting on any hospital list in NEL. You can find out more by reading the mutual aid leaflet.
Mutual Aid patient leaflet ONLINE.pdf [pdf] 35KB
Planned care including surgery
We understand many patients have been waiting a long time for planned care such as surgery. We're prioritising patients based on clinical need.
Find out more about waiting for a procedure.
Face-to-face outpatient appointments are available for patients who need to be seen in person. If you have been asked to attend hospital for your appointment it is safe to do so and you should come as normal.
We continue to offer telephone and video consultations for patients who do not require a face-to-face appointment. This is to limit the number of people in our hospitals whilst Covid-19 remains a threat to everyone's health.
Find out more about outpatient appointments.
Our cancer services are open you should continue with your treatment.
All of our maternity services are open as usual.
Postponed appointments - numbers for urgent enquiries
Postponed outpatient appointments and numbers for patients to contact for urgent queries
The numbers below are direct contact numbers for specific services. If the service you need is not detailed below or you are unable to get through, please contact the hospital’s switchboard:
- For Mile End, St Bartholomew's or The Royal London: 020 7377 7000
- For Newham: 020 7476 4000
- For Whipps Cross: 020 8539 5522
Royal London Hospital and Mile End Hospitals
Tel: 020 3594 5743
Tel:020 8223 8859 (7.30am – 4.30pm)
Tel: 020 7377 7039
Centre for Women's Health
Tel: 020 7377 7039
Tel: 07919 598 173
St Bartholomew’s Hospital
|Fertility||Tel: 020 3465 6093 / 550 98|
|Diabetes||Tel: 020 359 46058|
|All other services||Tel: 020 3765 8000|
Whipps Cross Hospital
|Appointment call centre (for all queries unless outlined below||Tel: 020 8537 6768|
|Maternity||Tel: 020 8535 6861|
|Breast clinic services||Tel: 020 8535 6933|
|Pain||Tel: 020 8539 5522 extension 5360|
|Opthamology||020 8539 5522 extension 6888|
|Specialist medicine (endocrinology, diabetes, infectious disease, respiratory medicine, nephrology)||Tel:0207 363 9013|
|Acute medicine (gastroenterology, hepatology, neurology, care of the elderly, memory, Tia /stroke, endoscopy)||Tel:020 7363 9012|
|Gynaecology||Tel: 020 7363 9015|
|Maternity||Tel: 020 7363 3302|
|Paediatric||Tel: 020 7363 9019|
|Surgery (general surgery, colorectal, breast, vascular surgery, ear, nose and throat (ENT), ophthalmology, paediatric ophthalmology, urology)||Tel: 020 7363 9021|
|Trauma, orthopaedics and podiatry||Tel: 020 7363 9022|