Staff smiling at patient


This might be your first appointment, or you might attend regularly. Either way, we know visiting a hospital can be a stressful experience. We want to do our best to make you feel at ease and help you understand what may happen during your appointment.

A group of staff made up of doctors, nurses, therapists and support teams will look after you. They are here to make your stay as safe, compassionate and caring as possible. Don’t be afraid to raise concerns or to ask questions. Our staff are well trained to support you throughout your visit and respond to any queries.

Your appointment

Useful links

Our services

Mutual aid

We are working together with North East London (NEL) NHS hospitals to offer treatment to every patient who is on a waiting list in the quickest possible way.

One way in which we’re making this happen is by each hospital offering access to their specialist doctors for some services, to patients waiting on any hospital list in NEL. You can find out more by reading the mutual aid leaflet.

Mutual Aid patient leaflet ONLINE.pdf [pdf] 35KB

Planned care including surgery

We understand many patients have been waiting a long time for planned care such as surgery. We're prioritising patients based on clinical need.

Find out more about waiting for a procedure.

Outpatient services

Face-to-face outpatient appointments are available for patients who need to be seen in person. If you have been asked to attend hospital for your appointment it is safe to do so and you should come as normal.

We continue to offer telephone and video consultations for patients who do not require a face-to-face appointment. This is to limit the number of people in our hospitals whilst Covid-19 remains a threat to everyone's health.

Find out more about outpatient appointments.


Our cancer services are open you should continue with your treatment.


All of our maternity services are open as usual.

Postponed appointments - numbers for urgent enquiries

Postponed outpatient appointments and numbers for patients to contact for urgent queries

The numbers below are direct contact numbers for specific services. If the service you need is not detailed below or you are unable to get through, please contact the hospital’s switchboard:

  • For Mile End, St Bartholomew's or The Royal London: 020 7377 7000
  • For Newham: 020 7476 4000
  • For Whipps Cross: 020 8539 5522 

Royal London Hospital and Mile End Hospitals

Royal London Hospital and Mile End Hospital
Service  Contact details
  • For medication issues: 020 7377 7090
  • Clinical Nurse Specialist: 020 7377 7088 (9am – 5pm)


Tel: 020 3594 5743

  • Haemophilia: 020 3594 1769
  • Haemoglobinopathy (sickle cell and thalassaemia): 020 3594 1877
  • Anticoagulation: 020 3594 1885
  • Haematology Day Unit: 020 3594 1858

Tel:020 8223 8859 (7.30am – 4.30pm)

  • IBS helpline: for patients with inflammatory bowel disease only: 020 3594 3700
  • For general gastroenterology enquiries: 020 3594 3400
Clinical immunology 

Tel: 020 7377 7039

Centre for Women's Health  

  • Mobile phone number for women going through early medical abortion: 07720 948 394
  • All other urgent queries: 020 7377 7307
Sexual health
  • Service call centre number: 020 7377 7307
  • Urgent sexual health including contraception (emergency contraception) and HIV post-exposure prophylaxis can book a telephone appointment via the dedicated ALL EAST sexual health website to be assessed then asked to attend face to face if required.

Tel: 020 7377 7039


Tel: 07919 598 173


St Bartholomew’s Hospital

St Bartholomew's Hospital contact numbers
Service Contact details
Fertility Tel: 020 3465 6093 / 550 98
Diabetes Tel: 020 359 46058
All other services Tel: 020 3765 8000

Whipps Cross Hospital

Whipps Cross Hospital appointment numbers
Service  Contact details
Appointment call centre (for all queries unless outlined below Tel: 020 8537 6768 
Maternity  Tel: 020 8535 6861
Breast clinic services Tel: 020 8535 6933
  • Anticoagulation: 020 8535 6815
  • General haematology: 020 8535 6687
  • Haemoglobinopathy (sickle cell and thalassaemia): 020 3594 1877
Pain  Tel: 020 8539 5522 extension 5360
Opthamology  020 8539 5522 extension 6888

Newham Hospital

Newham Hospital appointment numbers
Service Contact details 
Specialist medicine (endocrinology, diabetes, infectious disease, respiratory medicine, nephrology) Tel:0207 363 9013
Acute medicine (gastroenterology, hepatology, neurology, care of the elderly, memory, Tia /stroke, endoscopy) Tel:020 7363 9012
Gynaecology  Tel: 020 7363 9015
  • Anticoagulation: 020 7363 8730
  • Gen haematology 020 7363 9413
  • Haemoglobinopathy (sickle cell and thalassaemia): 020 3594 1877
Maternity  Tel: 020 7363 3302
Paediatric  Tel: 020 7363 9019
Surgery (general surgery, colorectal, breast, vascular surgery, ear, nose and throat (ENT), ophthalmology, paediatric ophthalmology, urology) Tel: 020 7363 9021
Trauma, orthopaedics and podiatry  Tel: 020 7363 9022

Coming to hospital if you are d/Deaf or hard of hearing

Help and support for d/Deaf and hard of hearing patients