Appointments

Appointments

Important information for patients and visitors

Visitors

Our hospitals are adapting so our staff can continue to treat and care for our patients safely while the coronavirus remains a threat to everyone’s health. We are currently restricting visitors to our hospitals.

Visitors will only be allowed into clinical areas if the patient is:

  • at the end of their life 
  • a child 
  • lacks capacity
  • is giving birth

Only one visitor at a time will be allowed in these cases. Some wards may have further restrictions to protect the safety of patients and staff. Case-by-case exceptions need to be discussed with the nurse in charge.

Do not enter our hospitals if:

  • you have a cough, cold, any ‘flu-like symptoms or infectious illnesses like diarrhoea or vomiting
  • you have a continuous cough or high temperature - go home, self-isolate for 7 days, and seek advice from NHS 111 online
  •  a loss of sense of smell or taste. 

Read more about visiting our hospitals during the pandemic

Your safety

If you need to visit us, our hospitals will look and feel different. The videos below explain some of the changes we have made.

All staff and visitors must wear face coverings or masks, use the hand gel and wash their hands more often, and maintain social distancing rules. When you arrive, you will be asked some questions about your appointment and whether you have any symptoms.

We are caring for Covid-19 patients in separate, dedicated areas in our hospitals (known as zones), so the right infection control measures are in place for them.

Take a tour of each of our hospitals

Watch a short animation to help you prepare for your visit

Face coverings 

All visitors to our hospitals must wear face coverings to reduce the risk of spreading Covid-19.

This should be worn upon arrival and in waiting areas, including corridors, cafes and restaurants. For visitors without a face covering, disposal surgical face masks will be provided.

Attending your outpatient appointment

You should not come into our hospitals for an appointment unless you told to do so.

We are providing telephone and video consultations to most patients and our teams will contact you to confirm these arrangements.

Further information on telephone and video consultations

Cancel, change or talk to us about your appointment

Your planned surgery

Planned surgery has now restarted across all specialities. Our clinicians are prioritising the most urgent operations. If they suggest you should have your surgery now it’s because they think that going ahead is the best option for you.

We've introduced a number of measures to keep you safe. You, and the people you live with, may be asked to self-isolate before your procedure, so that you don't catch or pass on the virus.

You will most likely be tested before you arrive at hospital and again before your procedure. If you have symptoms before your surgery, you should request a test and let us know. Similarly, if you’ve had contact with someone who has Covid-19, tell us straight away.

If you test positive before your surgery, your clinical team will decide with you if the benefit of having your surgery now outweighs the risks of not going ahead.

Some patients are having operations in private hospitals, paid for by the NHS and using our doctors and anaesthetists. This is to help us ensure we see more patients sooner.

Find out more and get answers to the most frequently asked questions below.

Planned surgery at Barts Health: frequently asked quesitons

Attending your maternity appointment

All of our maternity services are open as usual. However, there are some restrictions on visiting. This means that visitors will only be allowed into clinical areas if the patient is giving birth.

Find out more about maternity services at Barts Health

Appointments

This might be your first appointment, or you might be a frequent attender. Either way, we know visiting hospital can be a stressful experience and we want to do our best to make you feel at ease and help you understand what may happen during your appointment.

You will be looked after by a group of staff made up of doctors, nurses, therapists and support teams who are here to make your stay as safe, compassionate and caring as possible. Don’t be afraid to raise concerns or to ask questions. Our staff are well trained to support you throughout your visit and to respond to any queries you might have.

Please follow the links below and to the right of this page for more infomation about your outpatient appointment, including how to contact us if you need to cancel or rearrange.

Useful resources

 

Chat to our appointments team

We're here to help you

Hello, we are available to help you Monday to Friday, 8.30am-5pm