Patient transport

Every month, over 10,000 patients require assistance to get to and from our hospitals. As a trust, we now manage the safe and efficient transportation of our patients.

We're committed to continue improving our patient transport services. Since we took measures to improve the service for our patients, we have seen more than 90% of our renal patients being dropped off and picked up on time for their vital dialysis sessions. This is an improvement of more than 35% since January 2016.

As part of these improvements, we will also be introducing an assessment process so that our most vulnerable patients are prioritised for transport services, and alternative options are used where that is appropriate for the patients’ needs.

We're confident that our patients will receive a safe and sustainable transport service under our management. We're looking forward to building on our success with the renal transport service measures to make sure our patients can get to and from our hospitals safely and on time. 

Our new phone number for requesting patient transport is 03300 416 767. For more information about requesting patient transport, and eligibility, visit NHS Choices