The Royal London is a leading, internationally renowned teaching hospital based in east London.

We offer a full range of local and specialist services, which includes one of the largest children's hospitals in the UK with one of London's busiest paediatric accident and emergency departments.

Home to London's Air Ambulance, The Royal London is also one of the capital's leading trauma and emergency care centres and hyper-acute stroke centres.

The Royal London Dental Hospital is a leading specialist hospital for first-class dental and oral health care.

CQC rating

Visiting a loved one

Please note this information is relevant as of 08.07.2022

We are now welcoming visitors to most areas of our hospitals, but some areas caring for particularly vulnerable patients may have restrictions in place.  

Core visiting hours are 13.00-19.00. 

We ask visitors coming to our hospitals to

  • Wear a hospital provided surgical facemask unless you have an exemption and please wear the mask whilst you are in the hospital
  • Please clean your hands when entering and exiting clinical areas and wards, you can use the hand gel provided or wash your hands

Please do not visit if

  • You have Covid-19 symptoms or have tested positive or recently been in close contact with someone who has tested positive for Covid-19   
  • You have any respiratory symptoms, such as coughing, sneezing or a sore throat   
  • You have been sick or have diarrhoea  

Visiting inpatients, outpatients and the emergency department 

  • Two visitors can attend a patient’s bedside at any one time  
  • We welcome the children of inpatients, however ask that they remain at the bedside throughout the visit
  • Wards have protected mealtimes during this time, so visiting is discouraged unless previously agreed to support patients to eat

Carers  

  • We have a carers policy and can widen access for single carers, please speak to the nurse in charge on the ward

Visiting maternity patients 

  • Up to two birthing partners or companions are allowed during all obstetric ultrasound appointments

  • Birthing partners may attend the birthing process without restriction 

  • Antenatal and postnatal women/birthing people may have two visitors at any one time

  • Due to space, outpatient areas may be restricted to one companion

  • During an in-patient stay, a resident companion will be welcomed to stay 

Visiting guidance for people receiving end-of-life care 

  • Visiting restrictions for patients receiving end of life care will be kept to a minimum, please contact the nurse in charge to discuss this

  • Chaplaincy can also be requested to attend the bedside in the last days of life

Visiting critical care

Electronic visiting 

  • If you are unable to attend the hospital to visit, we can prearrange an electronic visiting using phones or tablet devices
  • You can send a message to a loved one via our patient and family contact centre on 020 3594 2040 or via email

Videos to support you in Bengali, Somali and English

Information in Bengali

Information in Somali

Information in English 

Contacting a loved one

Get in touch with the patient and family contact centre

If you know which ward the patient is on, please call them directly.

If you are not sure which ward they are on or can’t get through, you can contact our family contact centre:

  • Email the team, providing the patient’s name, date of birth, medical record number (if available) and your contact number
  • Phone us on 020 3594 2040
  • Drop in by visiting the centre on the ground floor of the hospital

The centre is open 9am-5pm, seven days a week.

The family contact centre can speak with the clinical team about your questions and concerns, help arrange language support, dropping off items and food, spiritual and religious support, booking virtual visits and sending photos and messages to loved ones.

If you require urgent out of hours advice or support, please call our switchboard on 020 7377 7000 and request a transfer to the nurse in charge or site manager. If your issue is not urgent, it will be dealt with the next working day. 

For patients on our ITU wards

If you have a relative/ loved one on our ITU wards (the 4th and 15th floor), the phone number is 07710 066 906. They may be busy with patients/ relatives or have poor signal so please do text them and they will contact you as soon as they can. Their operating hours are largely 9-5pm or sometimes 10-7pm if they are supporting families who need out of office hours support.

For patients who are in an urgent/life-threatening condition

If something is urgent or life-threatening, the patient's designated contact person will receive a call from the hospital.

If you need urgent help, please call the ward/department and ask to speak to the Nurse in Charge. If you need further support, call switchboard on 0207 377 7000 and ask for help from the Site Manager.

For non-urgent/ life-threatening patients

If the person is unconscious or is unable to update their designated contact person, the designated contact person will receive a call from the hospital.

Calls to the designated contact person from the hospital will usually happen from 2pm, or whenever ward rounds finish each day but may be as late as 7pm depending on how sick the patient is. Most wards will provide updates from the doctor and/or nurses every 48 hours, unless a patient’s condition significantly changes

Tips on when to call the wards

To increase your chance of your call being answered, please call between the hours of 2-6pm and after 8pm. However please remember that patient care will always be prioritised over answering the phone if the ward has a high number of sick patients.

Our wards

The Royal London Hospital wards

Ward

Phone number

D - Clinical Decision Unit (CDU)

020 3594 0048

3D - Short Stay Surgery (ACAD)

020 3594 0227

3E - Stroke Unit

020 3594 2195

3F - Surgical Admissions Unit

020 3594 2213

4E/F - Adult Critical Care Unit (ACCU)

020 3594 0420

6C - Paediatric Critical Care Unit (PCCU)

020 3594 0382/0383

6E/F - Delivery Suite

020 3594 2364/2365

7C - Paediatric Surgical

020 3594 0720

7D - Paediatric Assesment and Short Stay Unit (PASSU)

020 3594 0443

7E - A-side Respiratory Paediatrics and General Paediatrics

020 3594 2428

7E – B-side Haematology Oncology and General Paediatrics

020 3594 2421

7F - Paediatric Gastroenterology 

0203 594 2447

8B - Gynaecology Inpatients

020 3594 1561

8D - Neonatal Unit

020 3594 0524

8F - Maternity Inpatients

020 3594 2505

9E - Renal and Urology Inpatients

020 3594 2612/3

9F - Renal and Urology Inpatients

020 3594 2637/8

10F - GI Medicine and Metabolic

020 3594 2716

11C - General and Specialist Medicine: Endocrine, Haematological and Metabolic Diseases

020 3594 0614

11E - Acute Admissions Unit (AAU)

020 3594 1111/2809

11F - Acute Admissions Unit (AAU)

020 3594 2825/2826

12C - Emergency Orthopaedic Surgery and Plastics

020 3594 1210/0683

12D - Trauma

020 3594 0718

12E - Neurosciences, ENT and OMFS

020 3594 2862/3

12F - Neurosciences, ENT and OMFS

020 3594 2847/8

13C - Vascular and General Surgery

020 3594 1310/0742

13D - General Surgery

020 3594 1320/0769

13E - Cardiac and Respiratory Medicine

020 3594 2881/2879

13F - Infection, Regional HIV and Respiratory Medicine

020 3594 2901/2906

14E - Elderly Care

020 3594 1410/2918

14F - Elective Orthopaedics

020 3594 2936/7

 

Travelling to our hospital

The Royal London Hospital

Whitechapel Rd,

London

E1 1FR

Switchboard 020 7377 7000

The Royal London Hospital is located in Whitechapel in east London, within the London Borough of Tower Hamlets. You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.

TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.

By bus

The following buses stop outside or close to The Royal London Hospital, 25 (24 hour service), 106, 205 and 254 on Whitechapel Road as well as night buses N205 and N253, the D3 on New Road, 15, 115 and 135 as well as night buses N15 and N550 on Commercial Road. Low-floor wheelchair accessible buses run on all routes serving The Royal London Hospital.

By tube

The closest underground station is Whitechapel a 6 minute walk from The Royal London Hospital, which is served by Hammersmith and City line, District line, Elizabeth line, as well as the London Overground.

By train

Liverpool Street is the nearest National Rail station a 29 minute walk away. Alternatively you can take the Hammersmith and City line from Whitechapel to Liverpool Street Station. 

To find out more about the above listed Freedom passes visit the London Councils website.

By car or taxi

There is no public parking at the hospital itself so we encourage patients and visitors not to travel by car wherever this is possible. If you do need to drive there is limited metered/phone parking available on streets around The Royal London Hospital. Meters can be found on Turner Street, Ashfield Street, Varden Street and Cavell Street where you can stay for a maximum of 4 hours at a charge of £3.80 per hour.

If you need to be dropped off or picked up, The Royal London Hospital operates a one-way system along Stepney Way road and allows for drop off and pick up in designated laybys, with a maximum stay of 10-minutes.

Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There are infopoints located at the main entrance of the Royal London Hospital, Stepney Way entrance, Dental Hospital entrance, A&E entrance, Women's and Children's entrance, Children's A&E entrance and Luckes entrance.

Blue badge holders

There are a small number of parking bays for drivers with Blue Badges, these are accessed via Raven Row. Drivers who are registered disabled and have a blue badge can also check where to park at on the Tower Hamlets website.

Congestion charge zone

The Royal London hospital is situated just outside the congestion charging zone. If you need to drive through the zone to get to hospital, you are required to pay the charge, although there are some exemptions and discounts. These include:

  • those with disabilities who hold a blue badge

  • residents living within the congestion charging zone

  • drivers of alternative fuel vehicles

A full list of categories of drivers/vehicles eligible for exemptions and details of how to pay the charge can be found on the Transport for London congestion charging website. To qualify for an exemption or discount you must register with Transport for London.

Refunds of hospital transport costs 

You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:

  • are not eligible for patient transport services (PTS)

  • cannot afford the cost of travelling to hospital

  • cannot get a friend or relative to take you

Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.

By bike

We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.

Santander cycle hire docking stations are available to hire and dock bikes near to the Royal London Hospital at: 

  • Royal London Hospital, Whitechapel (on Whitechapel road closest to the main entrance to the hospital) 

  • New Road 1, Whitechapel (closest to the Royal London Dental Hospital)

Our facilities

Overnight accommodation

We can offer overnight accommodation for the relatives of patients being admitted to the hospital or for patients who attend the hospital for regular treatment. We can also provide facilities for patients prior to their appointment who have to travel a long way to attend the hospital for complex investigations or treatment, but who do not need to be readmitted to a ward. Please ask the ward staff or pre-admission staff to see if this accommodation would be suitable for you, or your relatives, at any stage of your treatment.

James Hora Home at The Royal London Hospital provides accommodation for relatives and carers supporting critical care patients and surgical patients.
The home can also offer accommodation to outpatients who would have difficulty getting to the hospitals to attend appointments, to pre-admission
patients prior to their surgery and to some patients prior to their hospital treatment.

The home can accommodate up to 26 guests. Please speak to a member of the ward/clinic staff about a referral to stay in James Hora Home or call
them on 07880 553525.

Stevenson House on Ashfield Street is available for the families of children admitted to The Royal London for long stays. It is a 16 bedded house and includes two fully-equipped kitchens, 10 bathrooms, a large shared living room, a playroom and laundry facilities. Direct phone lines connect the wards to family bedrooms. The Sick Children's Trust provides the 'Home from Home' accommodation in Stevenson House, they are a voluntary organisation that do not charge for the stay and rely entirely on donations.

Enquiries should be made via the house manager on telephone 020 7791 2604.

Multi-faith chaplaincy centre

Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. Information about your religious preference will be passed to the chaplaincy. If you do not wish this to happen, please inform a member of staff.

Telephones

There are payphones and direct lines to taxi companies on the ground floor of the main hospital building at the Whitechapel entrance.

Restaurant and kiosk

There is a kiosk selling hot and cold beverages, fruit and snacks in the Stepney Way atrium which is open 8am to 3pm Monday to Friday.

The staff, patient and visitor restaurant is located on the fifth floor of the main building. It is open daily 7.30am to 7pm, including weekends and bank holidays. With impressive views of the surrounding area, the restaurant has 180 seats and serves a varied menu to cater for a range of diets. A selection of hot and cold foods are available in the restaurant.

In the restaurant is a vending machine and water dispenser which are accessible 24 hours a day throughout the week. Find out about disabled access to the restaurant.

Costa Coffee has two cafes on site, one located in the dental hospital on Turner Street and the other at the Whitechapel entrance to the main hospital building.

Cash point

There is a cash point on the wall of the medical college student union building, opposite the outpatients department in Stepney Way.

Cashiers office

A cashier’s office is available on the second floor of the main hospital building, outside of the fracture clinic.

Toilets

Public male, female and disabled toilets are accessible on all floors of the hospital outside of wards.

Wifi

Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.

Please note that the wifi cannot support streaming movies or high-intensity computer games.

The wifi can be accessed by completing the following steps:

  • Connect to the NHS Wi-Fi wireless network
  • Open your web browser
  • From the welcome page, accept the terms and conditions
  • Browse the internet and send and receive emails

If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.

Barts Hospital Radio

Barts Hospital Radio is free and provides programs of entertainment, music, and news: 24 hours a day, seven days a week.

Royal London Hospital Museum 

Located in the former crypt of the old Royal London Hospital church of St Philip’s (occupied on the upper floors by the medical school library), the museum celebrates the lives of key figures in the hospital’s history and tells the story of the hospital’s development.