Important information for patients and visitors
Our hospitals are adapting so we can continue care for our patients safely while the coronavirus remains a threat to everyone’s health.
You must also attend your appointment alone unless you need support for mobility or accessibility reasons.
Visitors will only be allowed into clinical areas if the patient is:
- at the end of their life
- a child
- lacks capacity
- is giving birth
Only one visitor at a time will be allowed in these cases. Some wards may have further restrictions to protect the safety of patients and staff. Case-by-case exceptions should be discussed with the nurse in charge.
Do not enter our hospitals if:
- you have a cough, cold, any ‘flu-like symptoms or infectious illnesses like diarrhoea or vomiting
- you have a continuous cough or high temperature - go home, self-isolate for 7 days, and seek advice from NHS 111 online
- a loss of sense of smell or taste.
If you need to visit us, our hospitals will look and feel different. The videos below explain some of the changes we have made.
All staff and visitors must wear face coverings or masks, use hand gel and wash their hands more often, and maintain social distancing. When you arrive, you will be asked some questions about your appointment and whether you have any symptoms.
We are caring for Covid-19 patients in separate areas in our hospitals, known as zones, so the right infection control measures are in place for them.
Attending your outpatient appointment
You should not come into our hospitals for an appointment unless you told to do so. We are providing telephone and video consultations to most patients and our teams will contact you to confirm these arrangements.
If you do need to be seen in person, you should attend alone unless you need support for mobility or accessibility reasons.
Your planned surgery
Planned surgery is taking place across all our hospitals. Our clinicians are prioritising the most urgent operations. If they suggest you should have your surgery now it’s because they think that going ahead is the best option for you.
If you have symptoms before your surgery, you should let us know. Similarly, if you’ve had contact with someone who has Covid-19, tell us straight away.
Attending your maternity appointment
All of our maternity services are open as usual. However, there are some restrictions on visiting. This means that visitors will only be allowed into clinical areas if the patient is giving birth.
The Royal London Hospital
What to expect when you visit The Royal London Hospital
Our hospitals are adapting so we can continue to care for patients safely during the coronavirus pandemic. This video explains what you can expect when you visit The Royal London Hospital.
About the Royal London
The Royal London is a leading, internationally renowned teaching hospital based in east London.
We offer a full range of local and specialist services, which includes one of the largest children's hospitals in the UK with one of London's busiest paediatric Accident and Emergency departments.
Home to London's Air Ambulance, The Royal London is also one of the capital's leading trauma and emergency care centres and hyper-acute stroke centres.
The Royal London Dental Hospital is a leading specialist hospital for first-class dental and oral health care.
Visit The Royal London Hospital
Switchboard 020 7377 7000
The Royal London Hospital is located in Whitechapel in east London, within the London Borough of Tower Hamlets. You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.
TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.
The following buses stop outside or close to the Royal London Hospital, 25 (24 hour service), 106, 205 and 254 on Whitechapel Road as well as night buses N205 and N253, the D3 on New Road, 15, 115 and 135 as well as night buses N15 and N550 on Commercial Road. Low-floor wheelchair accessible buses run on all routes serving The Royal London Hospital.
The closest underground station is Whitechapel a 6 minute walk from the Royal London Hospital, which is served by the Hammersmith and City line and the District line as well as the London Overground.
Liverpool Street is the nearest National Rail station a 29 minute walk away. Alternatively you can take the Hammersmith and City line from Whitechapel to Liverpool Street Station.
The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.
The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.
A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.
To find out more about the above listed Freedom passes visit the London Councils website.
By car or taxi
There is no public parking at the hospital itself so we encourage patients and visitors not to travel by car wherever this is possible. If you do need to drive there is limited metered/phone parking available on streets around The Royal London Hospital. Meters can be found on Turner Street, Ashfield Street, Varden Street and Cavell Street where you can stay for a maximum of 4 hours at a charge of £3.80 per hour.
If you need to be dropped off or picked up, The Royal London Hospital operates a one-way system along Stepney Way road and allows for drop off and pick up in designated laybys, with a maximum stay of 10-minutes.
Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There are infopoints located at the main entrance of the Royal London Hospital, Stepney Way entrance, Dental Hospital entrance, A&E entrance, Women's and Children's entrance, Children's A&E entrance and Luckes entrance.
Blue badge holders
There are a small number of parking bays for drivers with Blue Badges, these are accessed via Raven Row. Drivers who are registered disabled and have a blue badge can also check where to park at on the Tower Hamlets website.
Congestion charge zone
The Royal London hospital is situated just outside the congestion charging zone. If you need to drive through the zone to get to hospital, you are required to pay the charge, although there are some exemptions and discounts. These include:
those with disabilities who hold a blue badge
residents living within the congestion charging zone
drivers of alternative fuel vehicles
A full list of categories of drivers/vehicles eligible for exemptions and details of how to pay the charge can be found on the Transport for London congestion charging website. To qualify for an exemption or discount you must register with Transport for London.
Refunds of hospital transport costs
You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:
are not eligible for patient transport services (PTS)
cannot afford the cost of travelling to hospital
cannot get a friend or relative to take you
Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.
We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.
There are several cycle routes in the area surrounding the hospital including Cycle Superhighway route 2 (CS2), which runs along the A11 Whitechapel road from Stratford to Aldgate.
The hospital appears on TfL’s Local Cycling Guide 7. You can order this guide for free by calling 0343 222 1234.
Santander cycle hire docking stations are available to hire and dock bikes near to the Royal London Hospital at:
Royal London Hospital, Whitechapel (on Whitechapel road closest to the main entrance to the hospital)
New Road 1, Whitechapel (closest to the Royal London Dental Hospital)
We can offer overnight accommodation for the relatives of patients being admitted to the hospital or for patients who attend the hospital for regular treatment. We can also provide facilities for patients prior to their appointment who have to travel a long way to attend the hospital for complex investigations or treatment, but who do not need to be readmitted to a ward. Please ask the ward staff or pre-admission staff to see if this accommodation would be suitable for you, or your relatives, at any stage of your treatment.
James Hora Home at The Royal London Hospital provides accommodation for relatives and carers supporting critical care patients and surgical patients.
The home can also offer accommodation to outpatients who would have difficulty getting to the hospitals to attend appointments, to pre-admission
patients prior to their surgery and to some patients prior to their hospital treatment.
The home can accommodate up to 26 guests. Please speak to a member of the ward/clinic staff about a referral to stay in James Hora Home or call
them on 078 8055 3525.
Stevenson House on Ashfield Street is available for the families of children admitted to The Royal London for long stays. It is a 16 bedded house and includes two fully-equipped kitchens, 10 bathrooms, a large shared living room, a playroom and laundry facilities. Direct phone lines connect the wards to family bedrooms. The Sick Children's Trust provides the 'Home from Home' accommodation in Stevenson House, they are a voluntary organisation that do not charge for the stay and rely entirely on donations.
Enquiries should be made via the house manager on telephone 020 7791 2604.
Multi-faith chaplaincy centre
Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. Information about your religious preference will be passed to the chaplaincy. If you do not wish this to happen, please inform a member of staff.
There are payphones and direct lines to taxi companies on the ground floor of the main hospital building at the Whitechapel entrance.
Restaurant and Kiosk
There is a kiosk selling hot and cold beverages, fruit and snacks in the Stepney Way atrium which is open 8 am–3 pm Monday to Friday.
The staff, patient and visitor restaurant is located on the fifth floor of the main building. It is open daily 7.30am-7pm, including weekends and bank holidays. With impressive views of the surrounding area, the restaurant has 180 seats and serves a varied menu to cater for a range of diets. A selection of hot and cold foods are available in the restaurant.
In the restaurant is a vending machine and water dispenser which are accessible 24 hours a day throughout the week. Find out about disabled access to the restaurant.
Costa Coffee has two cafes on site, one located in the Dental hospital on Turner Street and the other at the Whitechapel entrance to the main hospital building.
There is a cash point on the wall of the Medical College Student Union building, opposite the Outpatients Department in Stepney Way.
A cashier’s office is available on the second floor of the main hospital building, outside of the Fracture Clinic.
Public Male, Female and Disabled toilets are accessible on all floors of the hospital outside of wards.
Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.
Please note that the wifi cannot support streaming movies or high-intensity computer games.
The wifi can be accessed by completing the following steps:
- Connect to the NHS Wi-Fi wireless network
- Open your web browser
- From the welcome page, accept the terms and conditions
- Browse the internet and send and receive emails
If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.
Royal London Hospital Museum and Archives
Located in the former crypt of the old Royal London Hospital church of St Philip’s, the museum celebrates the lives of key figures in the hospital’s history and tells the story of the hospital’s development. The hospital archives, which include records of numerous other hospitals, charities, training institutions and individuals, are based a short walk from the hospital in Aldgate, and are available for research.