The Royal London Hospital

Image of the outside of The Royal London Hospital.

Happy Birthday NHS!

The Royal London is a leading, internationally renowned teaching hospital based in east London.

We offer a full range of local and specialist services, which includes one of the largest children's hospitals in the UK with one of London's busiest paediatric Accident and Emergency departments.

Home to London's Air Ambulance, The Royal London is also one of the capital's leading trauma and emergency care centres and hyper-acute stroke centres.

How to find The Royal London

The Royal London Hospital is located in Whitechapel in east London, within the London Borough of Tower Hamlets. You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.

TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.

By bus

The following buses stop outside or close to the Royal London Hospital, 25 (24 hour service), 106, 205 and 254 on Whitechapel Road as well as night buses N205 and N253, the D3 on New Road, 15, 115 and 135 as well as night buses N15 and N550 on Commercial Road. Low-floor wheelchair accessible buses run on all routes serving The Royal London Hospital.

By tube

The closest underground station is Whitechapel a 6 minute walk from the Royal London Hospital, which is served by the Hammersmith and City line and the District line as well as the London Overground.

By train

Liverpool Street is the nearest National Rail station a 29 minute walk away. Alternatively you can take the Hammersmith and City line from Whitechapel to Liverpool Street Station. 

Freedom passes

The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.

The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.

A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.

To find out more about the above listed Freedom passes visit the London Councils website.

By car or taxi

There is no public parking at the hospital itself so we encourage patients and visitors not to travel by car wherever this is possible. If you do need to drive there is limited metered/phone parking available on streets around The Royal London Hospital. Meters can be found on Turner Street, Ashfield Street, Varden Street and Cavell Street where you can stay for a maximum of 4 hours at a charge of £3.80 per hour.

If you need to be dropped off or picked up, The Royal London Hospital operates a one-way system along Stepney Way road and allows for drop off and pick up in designated laybys, with a maximum stay of 10-minutes.

Blue badge holders

There are a small number of parking bays for drivers with Blue Badges, these are accessed via Raven Row. Drivers who are registered disabled and have a blue badge can also check where to park at on the Tower Hamlets website.

Congestion charge zone

The Royal London hospital is situated just outside the congestion charging zone. If you need to drive through the zone to get to hospital, you are required to pay the charge, although there are some exemptions and discounts. These include:

  • those with disabilities who hold a blue badge

  • residents living within the congestion charging zone

  • drivers of alternative fuel vehicles

A full list of categories of drivers/vehicles eligible for exemptions and details of how to pay the charge can be found on the Transport for London congestion charging website. To qualify for an exemption or discount you must register with Transport for London.

Refunds of hospital transport costs 

You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:

  • are not eligible for patient transport services (PTS)

  • cannot afford the cost of travelling to hospital

  • cannot get a friend or relative to take you

Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.

By bike

We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.

There are several cycle routes in the area surrounding the hospital including Cycle Superhighway route 2 (CS2), which runs along the A11 Whitechapel road from Stratford to Aldgate.

The hospital appears on TfL’s Local Cycling Guide 7. You can order this guide for free by calling 0343 222 1234.

Santander cycle hire docking stations are available to hire and dock bikes near to the Royal London Hospital at: 

  • Royal London Hospital, Whitechapel (on Whitechapel road closest to the main entrance to the hospital) 

  • New Road 1, Whitechapel (closest to the Royal London Dental Hospital)

Our facilities

Overnight accommodation

We can offer overnight accommodation for the relatives of patients being admitted to the hospital or for patients who attend the hospital for regular treatment. We can also provide facilities for patients prior to their appointment who have to travel a long way to attend the hospital for complex investigations or treatment, but who do not need to be readmitted to a ward. Please ask the ward staff or pre-admission staff to see if this accommodation would be suitable for you, or your relatives, at any stage of your treatment.

James Hora Home at The Royal London Hospital provides accommodation for relatives and carers supporting critical care patients and surgical patients.
The home can also offer accommodation to outpatients who would have difficulty getting to the hospitals to attend appointments, to pre-admission
patients prior to their surgery and to some patients prior to their hospital treatment.

The home can accommodate up to 26 guests. Please speak to a member of the ward/clinic staff about a referral to stay in James Hora Home or call
them on 078 8055 3525.

Stevenson House on Ashfield Street is available for the families of children admitted to The Royal London for long stays. It is a 16 bedded house and includes two fully-equipped kitchens, 10 bathrooms, a large shared living room, a playroom and laundry facilities. Direct phone lines connect the wards to family bedrooms. The Sick Children's Trust provides the 'Home from Home' accommodation in Stevenson House, they are a voluntary organisation that do not charge for the stay and rely entirely on donations.

Enquiries should be made via the house manager on telephone 020 7791 2604.

Multi-faith chaplaincy centre

Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. Information about your religious preference will be passed to the chaplaincy. If you do not wish this to happen, please inform a member of staff.

Telephones

There are payphones and direct lines to taxi companies on the ground floor of the main hospital building at the Whitechapel entrance.

Restaurant and Kiosk

There is a kiosk selling hot and cold beverages, fruit and snacks in the Stepney Way atrium which is open 8 am–3 pm Monday to Friday.

The staff, patient and visitor restaurant is located on the fifth floor of the main building. It is open daily 7.30am-7pm, including weekends and bank holidays. With impressive views of the surrounding area, the restaurant has 180 seats and serves a varied menu to cater for a range of diets. A selection of hot and cold foods are available in the restaurant.

In the restaurant is a vending machine and water dispenser which are accessible 24 hours a day throughout the week. Find out about disabled access to the restaurant.

Costa Coffee has two cafes on site, one located in the Dental hospital on Turner Street and the other at the Whitechapel entrance to the main hospital building.

Cash point

There is a cash point on the wall of the Medical College Student Union building, opposite the Outpatients Department in Stepney Way.

Cashiers Office

A cashier’s office is available on the second floor of the main hospital building, outside of the Fracture Clinic.

Toilets

Public Male, Female and Disabled toilets are accessible on all floors of the hospital outside of wards.

Royal London Hospital Museum and Archives

Located in the former crypt of the old Royal London Hospital church of St Philip’s, the museum celebrates the lives of key figures in the hospital’s history and tells the story of the hospital’s development. The hospital archives, which include records of numerous other hospitals, charities, training institutions and individuals, are based a short walk from the hospital in Aldgate, and are available for research.

Find out more about the museum and archives at The Royal London Hospital.

 

The Royal London wards

The Royal London Hospital Wards
Ward Phone number Visiting hours
D - Clinical
Decision unit (CDU)
020 3594 0048 Open visiting times
3D - Short stay surgery (ACAD) 020 3594 0227 2pm-8pm
3E - Stroke Unit 020 3594 2195 3pm-8pm
3F - Surgical Admissions Unit 020 3594 2213 Only two visitors by a patient's bedside.
4E / 4F - Adult Critical
Care Unit (ACCU)
020 3594 0420 2pm-8pm
Only two visitors at a patient's bedside
at any time. Outside of these hours in discussion with the nurse in charge.
6C - Paediatric
Critical Care
Unit (PCCU)
020 3594 0382/0383 11am-7pm
Parents of patients may visit anytime.
6E/F - Delivery Suite 020 3594 2364/2365 Please contact the ward before visiting
7C(b) - Children’s Gastroenterology 020 3594 0720 10am-8pm
Only three visitors by a patient's bedside at any time, this includes parents.
7D - Children’s Surgery 020 3594 0443 10am - 7.30pm
Parents of patients may visit anytime.
7E - Paediatric Assessment and Short Stay Unit (PASSU) 020 3594 2421 10am-7pm
Only three visitors by a patient's bedside.
7F - Children's 0203 594 2447 10am-7.30pm
Parents of patients may visit anytime.
8B - Gynaecology Inpatients 020 3594 1561 Parents can visit all day. Please note only one extra visitor between 3pm-7pm
8D - Neonatal Unit 020 3594 0524

Parents can visit at any time. Grandparents of babies can visit between 3-7pm every day provided they are with either mum or dad. Siblings of babies can visit on Sundays
between 2-5pm only.

All children must be accompanied by an adult at all times.

8F - Maternity
Inpatients
020 3594 2505

10am-10pm (partners) and 2pm-6pm (other visitors)

Only two visitors by a patient’s bedside. Only children of the mother are
allowed to visit the patient (two at a time).

9E - Renal and
Urology Inpatients
020 3594 2612/3 3pm–8pm
Only two visitors by a patient's bedside
9F - Renal and
Urology Inpatients
020 3594 2637/8 3pm–8pm
Only two visitors by a patient’s bedside
10F - GI Medicine
and Metabolic
020 3594 2936/7

3pm-8pm
Only two visitors by a patient's bedside.

Find out about disabled access to 10F

11C - General and Specialist Medicine: Endocrine, Haematological and Metabolic diseases. 020 3594 0614

 

3pm-8pm
Please note no more than three visitors are allowed at a patient's bedside. Children under 14 are not allowed to
enter the ward.

Find out about disabled access to 11C here.
11E - Acute
Admissions Unit (AAU)
020 3594 1111/2809

3pm-8pm
Please note no more than three visitors are allowed at a patient's bedside. Children under 14 are not allowed to
enter the ward.

Find out about disabled access to 11E here.
11F - Acute
Admissions Unit (AAU)
020 3594 2825/2826

3pm-8pm
Please note no more than three visitors are allowed at a patient's bedside. Children under 14 are not allowed to
enter the ward.

Find out about disabled access to 11F here.
12C - Emergency Orthopaedic Surgery
and Plastics
020 3594 1210/0683

2pm-8pm
Only two visitors by a patient's bedside.

Find out about disabled access to 12C here.
12D - Trauma 020 3594 0718

Only two visitors by
a patient's bedside.

Find out about disabled access to 12D here.
12E - Neurosciences,
ENT and OMFS
020 3594 2862/3

2.30pm-7.30pm

Please note only two visitors are allowed by a patient's bedside at any time. Children under the age of nine are not
allowed to enter the ward.

Find out about disabled access to 12E here.
12F - Neurosciences,
ENT and OMFS
020 3594 2847/8

2.30pm-7.30pm
Only 2 visitors by a patient's bedside

Find out about disabled access to 12F here.
13C - Vascular and General Surgery 020 3594 1310/0742

2pm-7.30pm
Please note no more than two visitors are
allowed at a patient's bedside. Children under 14 are not allowed to enter the ward.

Find out about disabled access to 13C here.
13D - General Surgery 020 3594 1320/0769

2pm-7.30pm
Please note no more than two visitors are
allowed at a patient's bedside. Children under 14 are not allowed to enter the ward.

Find out about disabled access to 13D here.
13E - Cardiac and Respiratory Medicine 020 3594 2881/2879

3pm-8pm
Only two visitors by a patient's bedside.

Find out about disabled access to 13E here.
13F - Infection,
Regional HIV and Respiratory Medicine
020 3594 2901/2906

3pm-9pm
Please note no more than two visitors are
allowed at a patient's bedside. Children under six are not allowed to enter the ward.

Find out about disabled access to 13F
14E - Elderly Care 020 3594 1410/2918

3pm-8pm
Only two visitors by a patient's bedside.
No children under 12.

Find out about disabled access to 14E
14F - Elective Orthopaedics 020 3594 2716

2pm–8pm
Only two visitors by a patient's bedside.

Find out about disabled access to 14F here.

 

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