Security and reception teams join Barts Health today | Our news

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Security and reception teams join Barts Health today

We offered a warm welcome to security and reception teams that joined Barts Health today from Serco.

Earlier this year, we made a decision to bring our soft facilities services back in-house. Today marks the start of this transition with 135 people joining the trust.

"We are so pleased to welcome our security and reception teams into the NHS today," said Mark Bagnall, director of estates and facilities.

Phone lines and numbers will remain unchanged, and you can contact teams in the usual way. 

A further 1,600 people from Serco will join the trust next year in key roles including portering, cleaning and domestics.

Following the transition of employment from Serco to the trust, we will work with teams to make improvements to the way our soft facilities services operate to improve the experience for patients, visitors and staff.


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  1. Eileen Phillips Tuesday, 1 November 2022 at 05:29 PM

    Welcome Security and Reception colleagues back to the Barts family! we have had brilliant first day with you all! We are so delighted to have you back with us! We must shout out to all our Barts colleagues in HR, Procurement, Finance, Comms, Staffside & EFM who have supported this first phase of the transition and helped to make it happen......An amazing first day together!!

  2. Oli Watling Tuesday, 1 November 2022 at 05:30 PM

    Welcome new colleagues!!
    I hope you had a great first day with the Trust.

  3. Hollie H Wednesday, 2 November 2022 at 09:15 AM

    This team are great. They do a really difficult job. Thanks for all your help over the months!

  4. Julia Miller Wednesday, 2 November 2022 at 10:27 AM

    Hello and welcome to all our Security and Reception colleagues! The three Unison Branches at Barts Health are very proud of the role we played in negotiating with the Trust to bring Serco staff back in house. If you have any questions about transfer or need any support, please email:
    The other good news is that now you are directly employed by the NHS if you are a Unison member you can vote in in the national postal ballot on NHS pay. You can find out more here: You can also visit our stalls at the sites over the next few weeks; more details will be in the emails you receive from your Branch. The ballot closes on November 25th.
    Julia Miller
    Branch Secretary,
    Unison Barts and the London Branch

  5. Stevie Clifford-Tucker Thursday, 3 November 2022 at 09:11 AM

    Welcome to the Trust officially, work closely with the great team at NUH who are excellent!

  6. Nicholas Porteous Thursday, 3 November 2022 at 09:14 AM

    Hello and welcome to all our Security and Reception colleagues we are very pleased to have you back in house and hope day 2 is going ok for you all, As a UNISON Barts & The London Branch Rep and one of the 3 executive branch officers and staff side vice chair at RLH/MEH I am very pleased that this has happened it has taken some planning, but we have you with us now as NHS & Trust Employees and I echo what our UNISON Barts & The London Branch Secretary Julia Miller has said, if you are a UNISON member already Please can I remind you to login to your UNISON accounts & update your membership information to reflect you are now an employee at Barts Health NHS Trust this will be important for the pay ballot and if you require any support from one of our reps in future you can do this by either calling the joining & membership team on 0800 171 2194 or you can go online to
    If you are not in a UNION and you wish to join UNISON then you can do this 3 ways
    • You can call the Joining and Membership team on 0800 171 2194.
    • You can go online to
    • You can contact a UNISON Branch Rep or the branch email and we can send you a manual joining form if you prefer to do this manually.
    Also as the Barts & The London Branch Disabled Members Officer & the BartsAbility Site Lead for RLH/MEH please update your status also so we can contact you as member and offer you our support in making sure you have the correct reasonable adjustment and talk to you about the support that is available to you such as BartsAbility Passport etc now you are a member of trust staff you would not have got this with Serco this can be found on WeShare by typing in bartsability you are entitled to this support if you have disabilities now you are a trust employee.
    There is also a range of Staff Diversity Networks that you now have access to as trust employees which you may not have done working for Serco, they are BartsAbility Network, Womens Network, LGBTQ+ Network, Carers Network, BAME Network, Faith Network.
    Kind Regards
    Nicholas Porteous
    Pronouns He/Him/His/They
    Trust Work Mobile: 07713099173
    Bart’s Health NHS Trust |The Royal London Hospital Whitechapel Road London E1 1FR
    BartsAbility Disability Network Site Lead RLH/MEH
    Interim Vice Chair RLH/MEH Staff Side Executive Council Team
    UNISON Barts & The London Branch 3402
    Branch Steward/Rep, Branch Treasurer, Branch Executive Team, Branch Communications Officer,
    Branch Equalities Officer, Branch LGBT+ & Disabled Members Officer, Branch Education Officer
    UNISON Mobile Number: 07511 226661
    Please note that I have Dyslexia. Although I strive for accuracy in my emails, documents & written correspondence there may be times where I make errors. If anything, I’ve said is unclear please do not hesitate to ask for clarification.

  7. Josephine Rukia Thursday, 3 November 2022 at 09:36 AM

    I am so happy for them, welcome to the family!!!

  8. Derrett Pamela Hanson Thursday, 3 November 2022 at 12:52 PM

    Welcome guys x

  9. Claire King Thursday, 3 November 2022 at 09:01 PM

    Welcome Back! I remember the teams being outsourced and its great to see them returned "home"

  10. Ali Guldenak Friday, 2 June 2023 at 07:41 PM

    Hello my name is Ali guldenak i worked at Royal London hospital as an fire warden and have my sia badge im looking for an full-time 4 days on 4 says off work please get back to me if there are any vacancies

  11. Tina Habib Thursday, 29 June 2023 at 10:26 AM

    This is a big thank you to Repon, the security officer in the Turner Street security office. So much happening, but never late than never. 6 months' ago my car was broken into at night outside the hospital (my mum was in hospital having had a stroke). It was late and unsafe and he ensured my safety until the RAC turned up in the early hours of the morning and my taxi home (after hours of waiting !!!!!). Restored my faith in human nature and reminded me that there are good people out there. Thank you so much Repon.

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