Staying in hospital

Useful things to know before your visit

Where do I go when I arrive?

Your appointment letter or card will tell you where to go. If you’re unsure, please call the number on your letter or contact our appointments team.

Do I need to give consent before treatment?

Yes. We won’t go ahead with surgery or treatment without your permission, and you can refuse at any time. If you’re unable to give consent yourself, we will act in your best interests.

Will I be looked after in a mixed-sex ward?

Most of our wards are single-sex, or have single-sex bays. In emergencies, or in areas such as intensive care or high dependency units, this may not always be possible — but we’ll always protect your dignity and privacy.

Will I have to pay for treatment if I’m an overseas visitor?

Yes, the NHS charges overseas patients unless they are exempt. Our overseas visitors team can advise you.

Will I come into contact with students?

You may meet students on the ward, as our hospitals are teaching hospitals. They are always supervised. You can say no to being seen by students, and this won’t affect your care.

Will I be asked to take part in research?

You may be invited to take part in research linked to your care. You can always say no — this won’t affect the rest of your treatment.

Is it okay to ask questions?

Absolutely. We want you to be involved in your care. Ask as many questions as you like about your condition, tests or treatment.

Useful things to know during your stay

What’s the food like?

We offer a varied daily menu designed to be tasty and healthy. We can provide food to meet your religious or dietary needs (e.g. Halal, Kosher, vegetarian). Drinks are served regularly, and we try to keep mealtimes calm and uninterrupted.

Can I use my phone?

You can usually use your phone, but please check with staff first, as some areas have sensitive medical equipment. You may record your consultation for personal use if you ask your clinician first, but photos or recordings of staff or other patients are not allowed without their consent.

Can I receive post?

Yes. Post is delivered daily. Ask friends and family to include your full name, ward name and the hospital address. Outgoing mail is also collected each day.

Is there a shop or trolley service?

Many wards are visited by a trolley selling newspapers, magazines, snacks and toiletries. All hospitals also have shops.

What should I do if I feel worried or have concerns?

Please speak to a member of staff at any time. If you can’t leave your bed, use the bedside call button or pull cord to ask for help. You can also use Call for Concern (Martha’s Rule) if you feel there has been a change in your condition and your concerns haven’t been addressed.

Useful things to know when leaving hospital

When will I go home?

We’ll usually agree a discharge (leaving) date with you early on. On the day, we aim for patients to leave the ward by 10am. If you need to wait for medicines or transport, we’ll take you to the discharge lounge.

What happens when I leave?

You’ll receive a discharge letter summarising your hospital stay, your medicines and your care plan. A copy will also be sent to your GP.

Will I get medicines to take home?

Yes. We’ll provide the medicines you need and explain how to get repeat prescriptions. Please collect your medicines from one of our pharmacies before you leave hospital, as hospital prescriptions can’t be filled by community pharmacies.

What if I need follow-up care?

If you need a follow-up appointment, this will usually be booked before you leave. If not, we’ll send you a letter. If you think you’ll need extra help at home, let your nurse know early so we can plan with you.

Will I need a medical certificate for work or benefits?

If you need a medical certificate, please ask ward staff as soon as possible — don’t wait until discharge day.

What details will you need from me?

Before you leave, we’ll ask for your up-to-date address and phone number. If you’re not going straight home, please let us know where you’ll be staying.

What if I need hospital transport?

If you can’t make your own way home and have no other means of travel, staff can arrange transport if you are assessed as medically needing it.

Who do I contact if I have a problem after leaving?

You’ll be given clear contact details in case you need advice or urgent help related to your treatment.