Helping to provide the highest quality of care to our local communities.
We are here for you
Whipps Cross Road
Leytonstone
London
E11 1NR
Phone us: 020 8539 5522
To help us provide the best possible care, we kindly ask visitors to avoid coming between 8am and 2pm, if possible. We understand this may not always be convenient, but please consider if you can when planning your visit.
Two visitors are allowed at a time per patient.
More than two visitors are welcome in Children’s and Maternity wards.
If you’re unsure about visiting hours for a specific ward, please speak with the ward team directly or contact us via the hospital switchboard: Call Whipps Cross: 020 8539 5522
Familiarise yourself with our visitors information
Whipps Cross Hospital is located in Leytonstone in east London, within the London Borough of Waltham Forest.
You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.
TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.
Buses W12, W15, W19 and 357 stop within the hospital grounds, you can alight at the main entrance stop. Buses 20, 56, 230 and 257 also all stop near the hospital grounds at the Whipps Cross roundabout. Low-floor wheelchair accessible buses run on all routes serving Whipps Cross University Hospital.
The closest underground stations are Leytonstone on the central line and Walthamstow Central on the Victoria line. Wood Street and Walthamstow Central are on London Overground line running from Chingford to Liverpool Street or Leyton Midland Road is on the London Overground line running from Barking to Gospel Oak.
Leytonstone can be reached within a 29 minute walk from the main entrance of Whipps Cross Hospital, the main entrance is the furthest away it will take less time to reach other departments as the hospital is spread across a large area and the main entrance is the furthest away from the direction of Leytonstone.
Alternatively it is possible to cycle to these stations or use one of the bus services operating within the vicinity of the site.
Walthamstow Central can be reached within a 33 minute walk and Wood Street can be reached in an 11 minute walk from the main entrance of Whipps Cross Hospital. Alternatively it is possible to cycle to these stations or use one of the bus services operating within the vicinity of the site.
A number of these bus services provide connections to local underground and overground railway stations, the W15 and W19 stop at Leytonstone tube station (Central line), the 230 goes to Wood Street (Overground) and the 20, 230, 257, 357, W12, W15 and W19 all stop at Walthamstow Central (Victoria and Overground).
Older persons Freedom Pass- The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.
Disabled persons Freedom Pass- The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.
A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.
To find out more about the above listed Freedom passes visit the London Councils website.
Parking on the hospital site is limited, and we encourage patients and visitors to avoid travelling by car where possible. The main entrance to the hospital is on Whipps Cross Road (A114), between the Whipps Cross and Green Man roundabouts. There are around 400 parking spaces for patients and visitors across four car parks:
Visitor car parks
Parking charges are based on the length of your stay:
How to pay
All hospital car parks now operate a pay-on-exit system:
Patients staying for longer periods and regular visitors may be eligible for a parking discount. Discounts must be requested by the nurse in charge or ward manager. If approved, the driver will receive a unique QR code by email, which can take up to 72 hours to arrive.
The QR code should be scanned at a payment machine when leaving the car park to apply the discount.
There are designated areas across the site for dropping off and collecting patients.
At the maternity main entrance, three clearly marked bays are available for women in labour and for partners collecting mothers and babies.
At the Emergency and Urgent Care Centre, four drop-off bays are located opposite the entrance. These are limited to a maximum stay of 10 minutes. After dropping off patients, drivers must move their vehicle and park in a visitor car park (the nearest is Car Park 1).
Infopoint help points are available across the hospital to support onward travel. These allow you to make free calls to taxi companies and public transport information services.
You can find Infopoints at the main entrance, Antenatal, Eye Clinic, Urgent Care Centre and Outpatients.
We provide a number of designated parking spaces for patients and visitors with Blue Badges, conveniently located across all parking areas and clearly signposted. Our car parking team regularly monitors these bays to ensure they are used appropriately, so please ensure your valid Blue Badge is clearly displayed in your windscreen when parked.
Blue Badge holders are exempt from parking fees when using these designated spaces. To make parking even easier, you can register your Blue Badge online in advance via the APCOA UK Blue Badge Permit Portal. Registration is free and, once completed, you will not need to use the app or parking machine when visiting.
If your Blue Badge expires, you will need to register your new badge via the portal before your next visit.
You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:
Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.
We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.
The hospital appears on TfL’s Local Cycling Guide 4. You can order this guide for free by calling 0343 222 1234.
OFO dockless bike sharing operates in the London borough of Waltham Forest, you can find our OFO bike location at the main entrance of the hospital. For access to these bikes download the OFO app.
| Ward | Phone number (switchboard 020 8539 5522) | Visiting hours |
|---|---|---|
| Acute Assessment Unit (AAU) | 020 8539 5522 ext 6909 | There is restricted access in this unit. Please contact before visiting. |
| Acacia Ward |
020 8539 5522 ext 5777 |
2pm - 7pm |
| Acorn Ward |
020 8539 5522 ext 5889 |
There is restricted access in this unit. Please contact before visiting. |
| Birch Ward |
020 8539 5522 ext 5776 |
2.30pm - 8pm |
| Bracken Ward |
020 8535 6809 |
2.30 - 7.30pm |
| B3 Ward | 020 8539 5522 ext 5657 | 2.30 - 7.30pm |
| Cedar Ward |
020 8539 5522 ext 5579 |
2pm - 7pm |
| Chestnut Ward |
020 8539 5522 ext 6304 or 6303 |
2.00pm - 7.30pm |
| Conifer Ward |
020 8539 5522 ext 5657/5151 |
2pm - 7pm |
| Curie Ward |
020 8539 5522 ext 5138 |
2pm - 7pm |
| Emergency Gynaecology Unit (EGU) |
020 8539 5522 ext 6575 |
Monday to Friday: 8am-8pm Saturday and Sunday: 8.30am-1pm |
| Elizabeth Ward |
020 8539 5522 ext 6214 |
2pm-7pm |
| Faraday Ward |
020 8539 5522 ext 6018/5637 |
2.30pm - 7.30pm |
| Forrest Assessment Unit (FAU) |
020 8539 5522 ext 6754 |
This ward has open visiting times. |
| Intensive Care Unit (ICU) |
0208 558 0164 |
There is restricted access in this unit. Please contact before visiting. |
| High Dependency Unit (HDU) |
020 8539 5522 ext 5587 |
There is restricted access in this unit. Please contact before visiting. |
| Margaret Centre |
020 8539 5522 ext 5021 |
There is restricted access in this unit. Please contact before visiting. |
| Nightingale Ward |
020 8539 5522 ext 6220/5656 |
2.30pm - 7.30pm |
| Peace Ward |
020 8539 5522 ext 6654 |
2.30pm - 8pm |
| Poplar Ward |
020 8539 5522 ext 6561 0208 535 6422 |
3pm - 8pm |
| Primrose Ward |
020 8539 5522 ext 6567 |
2.30pm - 7pm |
| Rowan Ward |
020 8539 5522 ext 5639 |
2.30pm - 7.30pm |
| Sage Ward |
020 8539 5522 ext 5941/4061/4062 |
2pm – 7pm |
| Sycamore Ward |
020 8539 5522 ext 5968 |
2.30pm - 8pm |
| Victory Ward |
020 8539 5522 ext 6652 |
11am - 8pm |
| Lister Ward |
020 8539 5522 ext 6078 |
Monday, Wednesday and Friday - 7am-10.30pm. Tuesday, Thursday and Saturday - 7am-6.30pm. Closed on Sunday. |
| Mary Ward |
020 8539 5522 ext 5893/5446 |
2pm - 8pm |
| Syringa Ward |
020 8539 5522 ext 5653/5936 |
2.30pm - 8pm |
| Patience Ward |
020 8539 5522 ext 6078 |
Monday, Wednesday and Friday - 7am-10.30pm. Tuesday, Thursday and Saturday - 7am-11pm. Closed on Sunday. |
|
Magnolia Ward (Maternity Unit) |
020 8539 5522 ext 6773 |
|
|
Mulberry Ward (Maternity Unit) |
020 8539 5522 ext 5067 |
Women and pregnant people can have one birth partner stay overnight but will need to be in the maternity building by 10pm. General visiting time for all visitors (no more than two visitors and your birth partner at the bed side at any one time): 14:00 – 20:00. |
|
Labour Ward (Maternity Unit) |
020 8539 5522 ext 5052/5061 |
Visiting hours are 24 hours. Two birthing partners are permitted. |
|
Lilac birth centre |
|
Visiting hours are 24 hours. Two birthing partners are permitted. |
|
Neonatal unit |
|
Visiting hours are 24 hours. |
There is a shop at Junction 5 which sells food, drinks and newspapers to visitors. The opening hours are:
Monday - Friday - 7am-10pm
Saturday and Sunday - 9am-1.30pm
There is also a shop in the main Outpatients area open between Monday to Friday from 7.30am-5.30pm.
A trolley selling newspapers and sweets visits every ward each morning and a library trolley run by the volunteers service visits at least once a week. Please leave any borrowed books with ward clerks. Donated books are always welcomed.
A cash machine is located in the hospital restaurant at Junction 5.
Our post box can be found along the main hospital corridor near Trust Management Offices at Junction 3.
Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. The chaplains have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.
Whille we don't directly provide mental health services at Whipps Cross Hospital, advice and guidance on mental health capacity in Waltham Forest is available to you.
Some wards have drink-dispensing machines or vending machines that visitors can pay to use.
The hospital restaurant provides a range of food, snacks and hot and cold drinks to visitors. It is open daily from 7am-7pm and is located between junctions 4 and 5 off the main corridor, in the red zone.
There is also a Costa located next to the restaurant. It is open Monday to Friday from 7am-7pm.
Find out about disabled access to the restaurant here.
Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.
Please note that the wifi cannot support streaming movies or high-intensity computer games.
The wifi can be accessed by completing the following steps:
Barts Hospital Radio is free and provides programs of entertainment, music, and news: 24 hours a day, seven days a week.
This service exists to transport patients and visitors with poor mobility to and between different hospital departments. The buggy service operates from the hospital's main entrance and is available from Monday to Friday from 8.30am-3.30pm. Please speak to the volunteers situated at the main entrance.
Our knowledge and library services are located in the Medical Education Centre.
Medical Education Centre
Willow Lodge, Junction 11
Leytonstone
London, E11 1NR
Tel: 020 8535 6973
Opening hours: Monday to Friday, 8am-5pm
Our brand new hospital will also provide up to 1,500 homes, and new parks and green spaces.
Following a government review of the national New Hospital Programme, construction of the new hospital is now estimated to begin between 2032-34, with completion between 2036 and 2038.
Bringing research, education and training together to improve lives for older people
The Academic Centre for Healthy Ageing (ACHA) is a new research, education, and training centre from Barts Health NHS Trust and Queen Mary University of London, based at Whipps Cross Hospital.
We work closely with local people and health and care staff in north east London to improve care and support for people as they grow older.
A step closer in our redevelopment journey
See inside the brand-new multistorey car park at Whipps Cross Hospital. Delivered on time and within budget, it’s now open to staff and patients, offering 500 spaces in total with 50 accessible bays and 100 electric vehicle charging points to, supporting the Trust’s commitment to sustainable travel.
But we will not tolerate violence and abuse
We understand that being in hospital can be stressful, and our staff are here to ensure you or your loved ones receive the best possible care.
We’re training our teams to recognise warning signs and defuse situations early, but violence and abuse will not be tolerated. Emergencies will always be treated, but any violent incidents may be noted on your record.
Some staff may wear body-worn cameras to help protect everyone. These are only switched on during an incident, and you’ll always be told before recording starts.
Footage is stored securely under the Data Protection Act. If you have any questions, please read our violence and abuse policy., speak to the nurse in charge or a member of the security team.
We understand that speaking with your treating team may feel overwhelming, especially when there is a lot of information to take in. This is why you may record your consultation or treatment for your private use.
However, please speak to your clinician before you start recording so they can provide consent and ensure that the recording does not interfere with your treatment. Your clinician may make a note in your health record stating that you have recorded the consultation or care being provided.
You may not take photos in clinical areas or disclose or publicise a photo, video, or audio recording if it has been modified and is not in connection to your consultation.
You can read more here.
Amanjit Jhund is to step down from leading Whipps Cross Hospital to take up the role of chief executive at Dartford and Gravesham NHS Trust.…
In the reception at Whipps Cross Hospital A&E, a simple but powerful change is improving both patient experience and environmental impact.…
With the help of teams at Whipps Cross Hospital, a pre‑wedding blessing was arranged at the Margaret Centre so that a mother could share this special moment with her daughter.…
We welcomed local MP, Calvin Bailey, to Whipps Cross Hospital's Emergency Department where we have improved and strengthened the service for patients.…
For more than five years, the End-of-Life Care (EOLC) Champions programme at Whipps Cross Hospital has been transforming how patients and their loved ones experience care at the most critical moments.…
Prof Sami Hoque has taken up a new role as the assistant medical director for research and development at the Federation of the Royal Colleges of Physicians of the UK.…
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