We work across Barts Health to diagnose and treat people with diseases relating to the blood. This includes Newham, Whipps Cross, the Royal London, St Bartholemew’s and Mile End Hospitals.
Please click on the tab that relates to your condition for information about what to expect in our service and other helpful information.
We have general guidance on eRS and advice and guidance on our website. Haematology-specific guidance is built into the e-referrals Directory of Service.
Patients moving from another service will need an eRS before being officially accepted. Ideally, this should be done by their previous team but if they are new to the country or they cannot get a referral letter from their previous centre it would come from their GP.
Please check clinical guides below where many common queries are addressed in detail. If your query is not answered by that, please use the e-referrals option if you are unsure if a patient needs to be seen or you have a quick question that can be answered without us seeing the patient. We endeavour to answer all queries within five working days.
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A&G Haematology General |
A&G Haemostasis and Thrombosis |
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FBC abnormalities |
Abnormal bruising/ bleeding (without thrombocytopenia) |
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Protein electrophoresis/ free light chains |
Coagulation test abnormalities |
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Hb electrophoresis/ Haemoglobinopathies |
Anticoagulation (new requests, problems with) |
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High ferritin/ haemochromatosis |
Thrombosis (history of, risk of) |
Guide to the selection of correct A&G service for common haematology queries. Note that this is not an exhaustive list.
Do not use A&G for:
Patients are known to the haem-oncology team at Barts Health. Please use this email address.
Requests for IV iron. Complete referral template embedded in EMIS and submit to IV iron RAS.
Urgent referrals for suspected haematological malignancies. Use 2WW pathway.
We have a dedicated email address which we give out to our patients. This is monitored by our consultants and specialist nurses, so please encourage patients to use this if they have any routine queries.
Haematology review only adds value when someone’s anaemia is unexplained. We will reject referrals for haematinic deficiency or anaemia where the haematinics have not been checked.
GPs can refer for IV iron on our day unit via e-referrals. Referrals to clinic will be redirected to our IV iron service.
If you have a more urgent referral, or want to speak to a haematologist, contact our switchboard on 020 3416 5000 and ask to speak to the haematology registrar:
We have transfer of care agreements in place with primary care for patients on anticoagulants. Following a final decision on the type and dose of anticoagulant patients are discharged with recommendations for blood testing and community review available via the CCG website.
We have a trust wide shared-care policy to allow GPs to prescribe hydroxyurea available via the CCG website.
We look after people who have had blood clots, also known as deep vein thromboses. These are common but can make people very unwell. They usually occur in the veins of the lungs (known as a pulmonary embolism) , legs, arms, brain or abdomen. Occasionally we will also look after people who have had blood clots in other places, for example in the heart, where we would work alongside the cardiology team.
We help the teams on the ward and in A&E decide what treatment to start, then we see patients in clinic and help decide how long treatment is needed, whether any tests are needed for an underlying cause, and what the best treatment is from that point onwards. We help educate and counsel patients about how to use their medicine for blood clots (anticoagulants) safely, and how to lower their risk of further clots in future. Sometimes you will speak to a doctor, and sometimes a nurse or pharmacist, depending on the type of decision or counselling that you need.
You will receive a letter to invite you to a face-to-face clinic at either The Royal London, Whipps Cross, St Bartholomew's or Newham, depending on where you live.
We will explain how to take warfarin safely. You will have your first blood test and be told how much warfarin to take. This will be written in your yellow warfarin record. You will need regular blood tests in this clinic to determine what dose of warfarin you need. If you are housebound, we will try to arrange someone to come to your house to do the blood tests. If you are on dialysis we can do this through the dialysis unit. Some people prefer to buy self-testing kits at home, in which case we can use the blood tests you do yourself to dose your warfarin. Your GP will give you prescriptions for the warfarin tablets but the warfarin clinic will keep letting you know how much to take.
If you have been diagnosed with a blood clot, also known as a deep vein thrombosis or pulmonary embolism, you will be given medicine called an anticoagulant to help your body heal and prevent another clot from forming. Unless advised specifically otherwise, please keep taking your medication until you are seen in thrombosis clinic, with extra prescriptions from your GP if needed.
You will receive a letter informing you of your appointment in the thrombosis clinic , which may be by phone or face-to-face the first time . This is usu ally scheduled around 6 to 12 weeks after the clot happened. Please make sure your GP has your correct telephone number and address as we use your GP record to contact you. Phone calls will be from a withheld number so please check you can receive those. Interpreters are available if you need one .
The doctor in clinic will go over your history and help you decide how long to take the anticoagulant, what the best type of anticoagulant is for you going forwards, whether there was an underlying cause for the blood clot that needs treatment, and what you can do to try to prevent another blood clot in future.
After an appointment you and your GP will receive a letter summarising the appointment and any changes to your treatment plan by post . This letter can also be found on the NHS app , or via a we b site called Patients Know Best . N ew prescriptions will be issued from the hospital pharmacy with a request to your GP to continue them if needed by post . Sometimes you may need further tests like scans or blood tests.
If you need another appointment you will be notified by post, and you can also find this information on the NHS app or Patients Know Best .
Contact us to cancel or rearrange an appointment for thrombosis clinics, including if you would like to request a change to the format of the clinic (phone/ face-to-face).
Patients can:
Speak to their nurse, doctor or pharmacist.
Visit the Thrombosis UK website : for patient information leaflets, videos and events about the prevention and treatment of VTE.
Download the free Let’s Talk Clots app, to access the same information from a smart phone.
We look after patients who have been diagnosed with immune thrombocytopenia (ITP). ITP is rare and occurs in about 3-4 per 100,000 adults per year. It is an autoimmune condition defined by low platelet count (<100 x10^9/L) and may cause easy bruising or bleeding if the platelet count is very low (<50 x10^9L).
The ITP clinic at The Royal London Hospital is a specialist clinic. Once a diagnosis of ITP has been made, we provide treatment, if needed, and follow up patients in our haematology day unit and outpatient clinic. Treatment for ITP is individualised and not all patients with this condition require treatment.
In addition to caring for patients with ITP who live near our hospital, we are also a tertiary referral centre for complex patients from other hospitals in the region.
We also offer the opportunity to take part in clinical studies on the causes of or treatment of ITP where we feel this would be suitable.
We use a combination of face to face, video and telephone clinics. During your first consultation, which may be face to face or virtual, we will discuss your medical history, family history, medication use and review any investigations you have had to date.
Usually you will have to have further blood tests and sometimes other investigations which help us to make the diagnosis of ITP. These may include ultrasound scans or a bone marrow test.
Having completed our initial assessment, we will discuss what treatment options, if any, may be required for ITP. We may also discuss studies of new medications (clinical trials) that may be available to you and give you the opportunity to take part if you so wish.
During follow up appointments, we will monitor your blood test results and response to any treatment you are taking for ITP. Subsequent appointments may be virtual or face to face.
We also review patients on our haematology day unit (2nd floor, The Royal London hospital). Sometimes you may be asked to attend here for a blood test or to meet with a member of the team.
Occasionally you may need urgent treatment and this will be managed either on our haematology day care unit or by an admission to hospital.
After an appointment, you and your GP will receive a letter summarising what was discussed. If you need another appointment you will be sent another letter letting you know when it will be.
The clinical team can provide you with information about ITP and treatments when you are seen in the outpatient clinic.
The ITP Support Association has lots of useful information and support for patients and relatives, including information on Covid-19.
We also host the national registry for adult ITP. This is a study which aims to help us better understand the causes of ITP, responses to treatment and outcomes for patients. Your team will discuss this with you at your clinic appointment.
We diagnose and manage haematological disorders. We work closely with The NHS East and South East London Pathology Partnership.
You will receive a letter to invite you to a clinic at either The Royal London, Whipps Cross, St Bartholomew's or Newham, depending on where you live. You will receive a letter informing you of your appointment. The letter will say whether the appointment is by phone, video or face to face.
After an appointment, you and your GP will receive a letter summarising what you discussed. If you need another appointment you will be sent another letter letting you know when it will be. Any new prescriptions will be issued from the hospital pharmacy. Sometimes you may need further tests like scans or blood tests.
Contact us to cancel or rearrange an appointment for thrombosis clinics, including if you would like to request a change to the format of the clinic (phone, video or face-to-face).
We are a haemoglobinopathy coordinating centre (HCC) for sickle cell for east London and Essex and for thalassaemia and other rare anaemias for London and the South East. The Royal London Hospital is one of three specialist treatment centres for managing red cell disorders for east London and Essex.
We work closely with our sickle cell and thalassaemia community teams in Waltham Forest, Tower Hamlets, City and Hackney and Newham.
In an emergency, please attend the emergency department. If you are presenting with a painful crisis, the A&E team will have access to your protocol and we aim to deliver adequate pain relief within 30 minutes.
If you need to be admitted, you will be seen by the general medical team and transferred to the acute medical unit. The haematology team will see you the next morning but we are on-call and the medical team can liaise with us 24 hours of the day, seven days of the week.
Our haematology base ward is 13D but if there are no beds on that ward, we will see you wherever you are in the hospital. The haematology consultants will see all the new admitted patients who have come in the night before and will do twice weekly ward rounds of all inpatients. The haematology specialist registrar or senior house officer will see patients daily.
You can also contact us on email for non-urgent issues.
We have a number of clinics which take place remotely via the telephone and video, via Attend Anywhere, and face to face.
At The Royal London, we have weekly Friday morning clinics from 9am-1pm. We have a monthly dedicated Thalassaemia clinic (located on the day unit to allow patients to combine their transfusion on clinic visit).
We also have a number of specialist joint clinics including:
We work closely with a number of other specialists including renal (via a quarterly MDT) orthopaedics, rheumatology and endocrinology.
At Newham, the clinics happen face to face, over the telephone and using attend anywhere with Dr Barroso and Dr Bennett.
In Waltham Forest, haemoglobinopathy patients are seen at the community-based Wood Street clinic.
After an appointment, you and your GP will receive a letter summarising what was discussed. If you need another appointment, you will be sent another letter letting you know when it will be.
For your transfusion appointments at The Royal London, please phone the day unit on 020 3594 1855 (ext 41855).
For your clinic appointments, please email the admin team.
For our haemoglobinopathy patients, please let us know if you are thinking of having a baby or when you do become pregnant, so that we can book your follow up in our joint obstetric/red cell clinic.
The paediatric haematology service based at The Royal London Hospital provides care for babies and children up to the age of 16.
In an emergency, please attend A&E or call 999. In normal working hours, you will be reviewed by a member of the haematology team. Out of hours, you will be reviewed by the general paediatric team but they are able to liaise directly with a haematology consultant at all hours.
Our haematology base ward is 7E, but you may be admitted to any of the wards on the 7th floor the haematology consultants will do a daily ward round.
There is a day care ward primarily for children receiving regular blood transfusion and automated red cell exchange transfusion.
There is a dedicated paediatric phlebotomy service in clinic 4 on the 7th floor. You can visit between 9am to 4.45pm, Monday to Friday. If your child needs anaesthetic cream or spray prior to the blood test, please let the receptionist know on your arrival.
The general haematology clinic takes place on Wednesday mornings in clinic 4 on the 7th floor, fbetween 9am and 12noon. If your child is unable to attend the clinic it is very important that you ring the clinic reception on 020 3594 41458/9 to cancel the appointment and rebook another one.
For a day unit appointment, please call the day unit reception on 020 3594 1425/6.
For a clinic appointment, please phone 020 3246 0352.
The sickle cell and thalassaemia community teams provide specialist community nursing to help patients manage their condition in the community. They work with the hospital services and other community services to help improve our patients’ lives. They also offer pre-natal counselling to those with known haemoglobin variants and after a family has a child with a haemoglobinopathy. They are able to visit patients at home to help support them.
457 Queensbridge Road, Hackney E8 3TS
Phone: 020 7683 4570
19-21 High Street South, East Ham, London E6 6EN
Phone: 020 8821 0800
6 Linford Road, London E17 3LA
Phone: 0300 300 1710
Tower Hamlets Haematology day unit , 2nd Floor, Central Tower, Royal London Hospital, London E1 1FR
Phone: 020 3594 1817
The National Infected Blood Psychology Service (IBPS) is made up of 16 NHS Trusts across the UK. It was set up in response to the findings from the Infected Blood Inquiry.
At Barts Health, we offer this service at The Royal London Hospital in Whitechapel. We also work closely with other services in London, including The Royal Free Hospital and Guy’s and St Thomas’.
We understand how wide reaching the impact of contaminated blood has been on infected individuals and their families.
We offer specialist psychological and social support to anyone who has been infected or affected by the use of contaminated blood or blood products.
Our team includes a social worker and a clinical psychologist, so we can support your emotional, social, and practical needs.
We aim to offer a service that puts the infected and affected populations at the heart of the service by:
You can refer yourself to our service at The Royal London Hospital here.
Once we receive your referral, we will get in touch with you by phone or email. If you haven’t heard from us within two weeks, please email us directly.
Your first appointment will be with Caroline, our Navigator. This is a chance to talk about what support you're looking for. You can choose to have this appointment by phone, video call, or in person.
Please note: Your appointment reminder may appear under “Clinical Haematology.”
This is not an emergency or crisis service.
If you need urgent mental health support, please:
(Please note: admin support is provided by the Haemophilia team. They will take a message and pass it on to the psychology service.)
All health and personal data will be stored securely in line with the IBPS privacy policy.
If you are making a claim for compensation through Infected Blood Compensation Authority (IBCA) you will be informed that IBCA can access your medical and/or psychology notes under the Victims and Prisoners Act 2024, if needed. You can find more information on the ICBA website.