Accessibility statement

Woman reading a book

This accessibility statement applies to

This website is run by Barts Health NHS Trust. The content is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement. We want as many people as possible to be able to use this website.

For example, it means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made every attempt to make our website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

There is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

An English speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Reporting accessibility problems with this website

  • We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact:
  • If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty

Enforcement procedure

Barts Health NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some of our consultant images have no alternative text (WCAG 1.1.1)
  • Our complaint form fields have no autocomplete values, this is the intended function (WCAG 1.3.5)
  • Some of our hospital links on homepage have low contrast (WCAG 1.4.3)
  • Text does not wrap at 400% zoom on some of our pages (WCAG 1.4.10)
  • Some of our graphics (GIF's) cannot be paused, stopped or hidden (WCAG 2.2.2)
  • Some video iframes do not have an accessible names (WCAG 4.1.2)      
  • Some of our expandable menu states are not conveyed via assistive technology (WCAG 4.1.2)
  • Some older PDF documents are not fully accessible to screen reader software

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility.

What we’re doing to improve accessibility

We are continuously working to address the points listed above. We are working to remove inaccessible documents and to republish them in HTML format.

We will include alternative text with all new images and videos uploaded and will continue to work back adding alternative text to pre-existing files.

We are working with our CMS provider to fix the issues with zoom and contrast on our website. 

We aim to fix our outstanding issues by the end of 2024 and we will conduct accessibility audits every year.

Preparation of this accessibility statement

This statement was prepared on 6 April 2022. It was last reviewed on 14 May 2024.

This website was last tested in October 2023. The test was completed in conjunction with the Government Digital Service and our CMS provider.