Tell us what you think
We want all patients in all our hospitals to receive the best care, so we need you to tell us what we get right, as well as let us know if there are things you think we could do better.
There are several ways you can do this.
Family and Friends Test
One of the simplest questions we can ask our patients is “would you recommend us to your family or friends?”. At the end of your appointment, you’ll be invited to choose one of six answers ranging from “extremely likely” to “extremely unlikely” and that’s it!
Making a complaint
We welcome feedback if you feel that the service you have received has not lived up to our high standards, and we ask that you speak to the staff at your clinic, department or ward before making a complaint as this is the fastest way to resolve any issues. If you'd like to make a formal complaint, you can do so by visiting our complaints page.
Barts Health Heroes
All our staff are committed to providing safe and compassionate care to you, and we like to recognise that some of our staff really go above and beyond for patients and colleagues.
If a staff team, volunteer or member of staff has really gone the extra mile for you or someone you’ve been visiting in hospital, we’d love to hear about it. All you need to do is completely this form and let us know in less than 250 words why you think they deserve an award.
Experience of care at St Bartholomew's
Making a difference together
If you have been a patient at St Bartholomew's Hospital, what do you feel about how you were looked after? As a visitor, what did you think? Please tell us honestly how we could do better. We are keen to learn about bad experiences as well as good, and we are ready to take criticism on board.
We want to provide the best possible treatment and care. But we need to hear your voice. Our patients and visitors are in a unique position to help us improve, and your perspective will give us the confidence to be sure our changes are focused on what patients need. Together we can work for better healthcare and better outcomes.
People from across the community have important views we want to know about. Any time you can give will be welcomed, whether it's a lot or a little. There are a number of ways to provide feedback and get involved. We’ve listed them here so you can find the right approach for you.
The Patient Voice
The Patient Voice at St Bartholomew’s is a voluntary group working in partnership with hospital clinicians and managers. Members undertake tasks such as sitting on hospital boards and committees, reviewing reports about the quality of care, and following up patient feedback from events and surveys. Some members work on innovative projects, either as part of a small group or on a one-to-one basis with a senior staff member.
The Patient Voice meets every 2 months. Visit our Patient Voice webpage where you can read about recent activities and find out how to join.
St Bartholomew’s Patient Events
Throughout the year St Bartholomew’s hold patient and family listening events. These are arranged by the hospital department responsible for the topic under discussion – for example, the information given to cancer patients, or recovery after heart surgery.
For each event, we want patients and their families to come along and tell us about their experience. It's an opportunity to meet other patients, have a cup of tea, and let us know what we did well and what changes you would like to see in the future.
Patient events will be regularly posted on this page. To book your place, all you need do is register.
Taking part in surveys
From time to time we carry out surveys. Staff may ask you complete a questionnaire, which should not take long to complete. Our surveys are always anonymous, to protect your identity and privacy.
You can leave feedback on various social media pages - @bartshospital. It is always encouraging for staff to hear about care that has been delivered well. However, for complaints we strongly advise you to use the Trust's complaints procedures as social media is not monitored throughout the day and does not allow sufficient detail for a complaint to be resolved.