Introduction to Referrals, contacts and advice and guidance

We provide contact phone numbers and email addresses to offer medical advice, guidance and referral support to local GPs and practice managers.

eRS Advice and Guidance service

Please note - advice and guidance is for GPs and other referrers only. Patients should use the contact details in their hospital appointment letter or information leaflet, or call the Trust Switchboard on 020 7377 7000. 

 Whipps Cross Hospital 

The following services offer advice and guidance via eRS. 

  • Cardiology 

  • Children's and adolescent services 

  • Diabetic medicine 

  • Ear, nose and throat 

  • Endocrinology and metabolic medicine 

  • Gynaecology 

  • Infectious diseases 

  • Nephrology 

  • Neurology 

  • Orthopaedics 

  • Pain management 

  • Respiratory medicine 

  • Surgery - not otherwise specified 

  • Surgery - vascular 

If the service you require is not listed above please contact them directly via the hospital Switchboard on 0208 539 5522. 

Newham Hospital 

The following services offer advice and guidance via eRS: 

  • Cardiology 

  • Children's and adolescent services 

  • Endocrinology and metabolic medicine 

The Royal London and Mile End Hospitals 

The following services offer advice and guidance via eRS. 

  • Children's and adolescent services 

  • Colorectal surgery 

  • Dermatology 

  • Diabetic medicine 

  • Gastro (adult) 

  • Geriatric medicine 

  • GI and liver (medicine and surgery) 

  • Gynaecology 

  • Haematology 

  • Immunology 

  • Neurology 

  • Neurosurgery 

  • Ophthalmology 

  • Oral Surgery 

  • Pain management 

  • Rheumatology 

  • Surgery - plastic 

  • Surgery - vascular 

  • Urology 

St Bartholomew’s Hospital 

The following services offer advice and guidance via eRS. 

  • Endocrinology and metabolic medicine 

  • Diabetic medicine 

  • Haematology 

  • Pain management 

  • Surgery – vascular 

 

 

Contacting services not on eRS advice and guidance

Contacting services not on eRS advice and guidance

Alternative contact details for services not using eRS Advice and Guidance are listed below:

Advice and Guidance on eRS should be used for non-urgent clinical advice. The details below should only be used for non-urgent queries where services are not using eRS:

Email addresses for services without eRS advice and guidance: 

 

Services not on eRS advice and guidance

Specialty

Alternative contact details for services not using eRS Advice and Guidance

Breast surgery

A&G provided by NUH for urgent cases only.  Email advice provided by SBH: bhnt.breastappointments@nhs.net

Geriatric

Hotline at WXH available 9am-5pm: 02085356644

HIV

Email advice available on ghuappointments.bartshealth@nhs.net

Nephrology

Advice available via virtual CKD services, accessed through GP clinical systems

Neurosurgery

Please use Refer a Patient to seek advice: https://www.referapatient.org/refer-a-patient

Paediatric Rheumatology

Please direct A&G requests to the Paediatric General service

Paediatric Respiratory

Please direct A&G requests to the Paediatric General service

Sexual Health*

Email advice available on BHNT.Advice-Sexual-Health-Barts@nhs.net

Imaging

Email advice available on Radiology.gpsupport@nhs.net

Musculoskeletal services

Email advice available on bartshealth.physiotherapyadvice@nhs.net

Maternity at Whipps Cross Hospital

Email advice available on bhnt.wxantenatalreferrals@nhs.net

Chronic Kidney Disease

 For URGENT CLINICAL KIDNEY QUESTIONS  - significant rise in creatinine, hyperkalaemia, nephrotic syndrome - you can call the renal consultant hot phone 02035945751 Mon - Fri 8.30 to 5pm

*Urgent sexual health including contraception (emergency contraception) and HIV post-exposure prophylaxis can book a telephone appointment via the dedicated ALL EAST sexual health website (https://www.alleast.nhs.uk/).

If the service you require is not listed above please contact the department directly via Switchboard on 020 7377 7000. 

Service or hospital telephone numbers for urgent advice

The numbers below are direct contact numbers for specific services or appointment booking lines. If the service you need is not detailed below or you are unable to get through, please contact the hospital’s switchboard: 

  • For Mile End, St Bartholomew's or The Royal London: 020 7377 7000 

  • For Newham: 020 7476 4000 

  • For Whipps Cross: 020 8539 5522 

Royal London Hospital and Mile End Hospitals 

Acute medicine 

(8am - 9pm Monday to Friday/9pm - 8am out of hours) - 020 3594 5642 

Clinical immunology - 0207 377 7039 

CWHS - 0207 377 7307 

Mobile phone number for women going through EMA - 07720948394 
All other urgent queries.  

Hepatology  

  • For medication issues– 0207 377 7090 

  • Clinical Nurse Specialist -  020 7377 7088 
    Phone answered 9am – 5pm. 

Endoscopy - 020 3594 5743 

Emergency Gynaecology Unit - 020 3594 1579 

(8am - 6pm, Monday to Friday/ 8.30am - 1.30pm on Saturdays. Call ward 8B outside of these hours) 

General Surgery 020 3594 5690/1 

Geriatrics - 020 7377 7000 (ext 45799 via RLH switch) 

Gynaecology - 020 3594 5719 

Rheumatology - 0208 223 8859 (7.30am – 4.30 pm) 

Gastro 

  • IBS helpline: for patients with Inflammatory Bowel Disease only – 0203 5943700 

  • For general Gastroenterology enquiries - 020 3594 3400 

HIV - 020 7377 7039 

Neurology (on call) - 020 3594 5652 

Neurosurgery (on-call) - 020 3594 5649 

Obstetric (on-call) - 020 3594 5635 

Oncology - 07715050735 

Sexual health 

Service call centre number 0207 377 7307 

TIA/Stroke on-call team - 020 3594 5651/020 3594 5672 

Paediatrics  

07919598173 

Haematology 

  • Haemophilia -  020 35941769 

  • Haemoglobinopathy (Sickle cell and thalassaemia) -  020 35941877 

  • Anticoagulation -  020 35941885 

  • Haematology Day Unit - 020 35941858 

St Bartholomew’s Hospital 

Fertility - 020 346 56093 / 55098 

Diabetes - 020 3594 6058 

Cardiology Arrhythmia - 0203 765 8646 

General Cardiology - 0203 765 8715 

Inherited Cardiovascular Disease - 0203 765 8611 

Grown up congenital Heart - 0203 765 8765 

Oncology - 07940499062 

All other services - 0203 765 8000 

GP surgeries can also contact Cardiology with urgent queries via bartshealth.covid-19-advice@nhs.net . This email is monitored throughout the day and any queries will be forwarded to the appropriate service to respond. 

Whipp’s Cross Hospital 

Appointment Call Centre (for all queries unless outlined below) - 0208 5376768 

Breast Clinic Services 020 8535 6933 

General Surgery - 020 8539 5522 Bleep number 2900 

Gynaecology 

Emergency Gynaecology Unit 0208 535 6499 

Gynaecology SpR 020 8539 5522 Bleep number 2203 

Obstetric sho 020 8539 5522 Bleep number 2429 

Obstetric spr 020 8539 5522 Bleep number 2430 - 

Gynae Secretaries - 020 8539 5522 Extensions 5181 &  6591 

Haematology 

  • Anticoagulation - 020 8535 6815 

  • General haematology - 0208-535-6687 

  • Haemoglobinopathy (Sickle cell and thalassaemia) - 020 35941877 

Maternity-020 8535 6861 

Pain 020 8539 5522 Extension 5360 

Paediatric Services - 020 8539 5522 Bleep number 2137 

Oncology - 07703469211 

Ophthalmology 020 8539 5522 Extension 6888 

Urology 020 8539 5522 Bleep number 2500 

Newham Hospital 

Specialist Medicine (Endocrinology, Diabetes, Infectious Disease, Respiratory medicine, Nephrology, Infectious disease) 

0207 3639013 

Acute Medicine (Gastroenterology, Hepatology, Neurology, Care of the Elderly, Memory, Tia /Stroke)  

0207 363 9012 

Endoscopy – 0207 363 8042 

Gynaecology  

02073639015 

Emergency Gynaecology Unit 02073638691 

Haematology 

  • Anticoagulation: 02073638730 

  • Gen haematology 02073639413 

  • Haemoglobinopathy (Sickle cell and thalassaemia): 020 35941877 

Maternity  

0207 3639302/8011 

Oncology 

07930220095 

Paediatric (children’s services)  

02073639019 

Surgery (General Surgery, Colorectal, Breast, Vascular Surgery, Ear, Nose and Throat (ENT), Ophthalmology, Paediatric Ophthalmology, Urology) 

02073639021 

Trauma and Orthopaedics (and podiatry) 

0207 3639022 

 

 

Referrals

Referrals 

GPs referring patients to our hospitals must use the NHS e-Referral Service (eRS). From 3rd September 2018 we stopped accepting referrals sent by other means. 

Please use the NHS e-Referral Service for all GP referrals into Barts Health, including urgent two week waits.  

In the unlikely event that e-referral service is  unavailable, please contact the relevant appointments team using the options below, who will advise on how to refer your patients. 

Information and links to referral forms can be found on the dedicated website page.

Written and exception referrals 

Some specialist or urgent services may be exempt from Paper Switch Off. Please check our website page on a regular basis for details. Guidance on how to refer to these services will also appear here.  

Urgent cancer referrals 

All cancer two week wait services are available on eRS and must be sent this way. If e-RS is not available then primary care should email the referral form to the provider using the directory at the top of each referral form. Fax is an unsafe referral method and should not be used. 

Urgent care centres, out-of-hours primary care providers, hospital clinicians, dentists and optometrists are advised to use the MS Word version of the Pan London Suspected Cancer Referral Forms to refer patients with a suspected cancer.  When referring a patient, a copy should also be sent to the patient’s GP.  

Dental referrals 

To help dentists refer to our services, we have set out careful guidelines and special referral forms which must be read carefully and used appropriately. 

Paper Switch Off for GP referrals 

We have implemented paper switch off. Please contact our teams for further information.