Referrals, contacts and advice and guidance

Access Issues Resolution Service (AIRS)

If you are having issues accessing a service within Barts Health please call the team: 0345 602 9906

Referrals

GPs referring patients to our hospitals must use the NHS e-Referral Service (eRS). From 3rd September 2018 we stopped accepting referrals sent by other means.

Please use the NHS e-Referral Service for all GP referrals into Barts Health, including urgent two week waits. 

In the unlikely event that e-referral service is unavailable, please contact the relevant Appointments team using the options below, who will advise on how to refer your patients.

Urgent cancer referrals

All cancer two week wait services are available on eRS and must be sent this way.

Written and exception referrals

Some specialist or urgent services may be exempt from Paper Switch Off. Please check our website on a regular basis for details. Guidance on how to refer to these services will also appear here. 

Dental referrals

To help dentists refer to our services, we have set out careful guidelines and special referral forms which must be read carefully and used appropriately.

Service information for clinicians

Each of our services has a dedicated webpage for clinicians, some with detailed referral and guidance information. You can view all of our clinical services here.

Paper Switch Off for GP referrals

We have implemented paper switch off. Please contact our teams for further information. 

Key contact details

The Royal London, Mile End and St Barts Hospitals

Central Appointments
Barts Health NHS Trust
9 Prescot Street 
1st Floor 
Aldgate 
London 
E1 8PR
Tel: 020 7767 3200

Whipps Cross

Appointments Office
Aspen House
1st Floor
Whipps Cross Hospital
Whipps Cross Road, Leytonstone
London, 
E11 1NR
Tel: 020 8535 6768 option 2, then option 2 again 

Newham

Glen Road
Plaistow 
London
E13 8SL

Please detail the name of the Pod/Speciality 

Specialist Pod: call 020 7363 9013 or fax 020 7363 9298

  • Endocrine       
  • Cardiology       
  • Diabetic       
  • Nephrology       
  • General medicine        

Acute Pod: call 020 7363 9012 or fax 020 7363 8085

  • Care of the elderly       
  • Gastroenterology       
  • Hepatology       
  • Neurology       
  • Stroke        

Surgical Pod: call 020 7363 9021 or fax 020 7363 8871

  • General Surgery       
  • Opthalmology       
  • ENT       
  • Urology        

Trauma and orthopaedic Pod: call 020 7363 9022 or fax 0207 363 8064

  • Orthopaedic       
  • Podiatry       

Paediatric Pod: call 020 7363 9019 or fax 020 7363 8081

  • Paediatrics       

Obs and Gynae Pod: call 020 7363 9015 or fax 020 7363 8255

  • Gynaecology        

Antenatal Pod: call 020 7363 9434 or fax 020 7363 9434
        
Alternatively contact the Patient Flow and Choice Manager on Henrietta.Obilana@bartshealth.nhs.uk or 020 7363 8327

Contact details for GPs with urgent clinical queries

Advice and Guidance on eRS should be used for non-urgent clinical advice. The below numbers should only be used for non urgent queries where advice guidance is not available.

Email addresses for services without eRS advice and guidance :

The numbers below are direct contact numbers for specific services or appointment booking lines. If the service you need is not detailed below or you are unable to get through, please contact the hospital’s switchboard:

  • For Mile End, St Bartholomew's or The Royal London: 020 7377 7000
  • For Newham: 020 7476 4000
  • For Whipps Cross: 020 8539 5522

Royal London Hospital and Mile End Hospitals

Acute medicine

(8am - 9pm Monday to Friday/9pm - 8am out of hours)

020 3594 5642

Clinical immunology

0207 377 7039

CWHS

Mobile phone number for women going through EMA - 07720948394
All other urgent queries 0207 377 7307

Hepatology

For medication issues– 0207 377 7090

Clinical Nurse Specialist -  020 7377 7088
Phone answered 9am – 5pm.

Endoscopy

020 3594 5743

Emergency Gynaecology Unit

(8am - 6pm, Monday to Friday/ 8.30am - 1.30pm on Saturdays. Call ward 8B outside of these hours)

020 3594 1579

General Surgery

020 3594 5690/1

Geriatrics

020 3594 5799

Gynaecology

020 3594 5719

Rheumatology

0208 223 8859 (7.30am – 4.30 pm)

Gastro

IBS helpline: for patients with Inflammatory Bowel Disease only – 0203 5943700
For general Gastroenterology enquiries - 020 3594 3400

HIV

020 7377 7039

Neurology (on call)

020 3594 5652

Neurosurgery (on-call)

020 3594 5649

Obstetric (on-call)

020 3594 5635

Oncology

07715050735

Sexual health

Service call centre number: 0207 377 7307
 

TIA/Stroke on-call team

020 3594 5651/020 3594 5672

Paediatrics

07919598173

Haematology

  • Haemophilia: 020 35941769
  • Haemoglobinopathy (Sickle cell and thalassaemia): 020 35941877
  • Anticoagulation: 020 35941885
  • Haematology Day Unit: 020 35941858

St Bartholomew’s Hospital

Fertility

020 346 56093 / 55098

Diabetes

020 3594 6058

Cardiology Arrhythmia

0203 765 8646

General Cardiology

0203 765 8715

Inherited Cardiovascular Disease

0203 765 8611

Grown up congenital Heart

0203 765 8765

Oncology

07940499062

All other services

0203 765 8000

GP surgeries can also contact Cardiology with urgent queries via bartshealth.covid-19-advice@nhs.net,  this email is monitored throughout the day and any queries will be forwarded to the appropriate service to respond.

Whipp’s Cross Hospital

Appointment Call Centre (for all queries unless outlined below)

0208 5376768

Breast Clinic Services

020 8535 6933

General Surgery

020 8539 5522 Bleep number 2900

Gynaecology

Emergency Gynaecology Unit 0208 535 6499

Gynaecology SpR 020 8539 5522 Bleep number 2203

Obstetric sho 020 8539 5522 Bleep number 2429

Obstetric spr 020 8539 5522 Bleep number 2430 -

Gynae Secretaries: 020 8539 5522 Extensions 5181 &  6591

Haematology

  • Anticoagulation: 020 8535 6815
  • General haematology 0208-535-6687
  • Haemoglobinopathy (Sickle cell and thalassaemia): 020 35941877

Maternity

020 8535 6861

Pain

020 8539 5522 Extension 5360

Paediatric Services

020 8539 5522 Bleep number 2137

Oncology

07703469211

Ophthalmology

020 8539 5522 Extension 6888

Urology

020 8539 5522 Bleep number 2500

Newham Hospital

Specialist Medicine (Endocrinology, Diabetes, Infectious Disease, Respiratory medicine, Nephrology, Infectious disease)

0207 3639013

Acute Medicine (Gastroenterology, Hepatology, Neurology, Care of the Elderly, Memory, Tia /Stroke)

0207 363 9012

Endoscopy – 0207 363 8042

Gynaecology

02073639015

Emergency Gynaecology Unit 02073638691

Haematology

  • Anticoagulation: 02073638730
  • Gen haematology 02073639413
  • Haemoglobinopathy (Sickle cell and thalassaemia): 020 35941877

Maternity

0207 3639302/8011

Oncology

07930220095

Paediatric (children’s services)

02073639019

Surgery (General Surgery, Colorectal, Breast, Vascular Surgery, Ear, Nose and Throat (ENT), Ophthalmology, Paediatric Ophthalmology, Urology)

02073639021

Trauma and Orthopaedics (and podiatry)

0207 3639022

Non urgent advice and guidance

Non-urgent advice and guidance is available for GPs and other referrers who require clinical support before determining whether a referral is neccessary. The preferred way to obtain advice and guidance is through the NHS eReferrals service (eRS), and we aim to respond within 5 working days.

Please note - advice and guidance is for GPs and other referrers only. Patients should use the contact details in their hospital appointment letter or information leaflet, or call the Trust Switchboard on 020 7377 7000.

Please see below for information on how to access non urgent advice and guidance for each of our hospitals.

Whipps Cross Hospital

The following services offer advice and guidance via eRS.

  • Cardiology
  • Children's and adolescent services
  • Diabetic medicine
  • Ear, nose and throat
  • Endocrinology and metabolic medicine
  • Gynaecology
  • Infectious diseases
  • Nephrology
  • Neurology
  • Orthopaedics
  • Pain management
  • Respiratory medicine
  • Surgery - not otherwise specified
  • Surgery - vascular

If the service you require is not listed above please contact them directly via the hospital Switchboard on 0208 539 5522.

Newham Hospital

The following services offer advice and guidance via eRS:

  • Cardiology
  • Children's and adolescent services
  • Endocrinology and metabolic medicine

The Royal London and Mile End Hospitals

The following services offer advice and guidance via eRS.

  • Children's and adolescent services
  • Colorectal surgery
  • Dermatology
  • Diabetic medicine
  • Gastro (adult)
  • Geriatric medicine
  • GI and liver (medicine and surgery)
  • Gynaecology
  • Haematology
  • Immunology
  • Neurology
  • Neurosurgery
  • Ophthalmology
  • Oral Surgery
  • Pain management
  • Rheumatology
  • Surgery - plastic
  • Surgery - vascular
  • Urology

If the service you require is not listed above please contact the department directly via Switchboard on 020 7377 7000.

St Bartholomew’s Hospital

The following services offer advice and guidance via eRS.

  • Endocrinology and metabolic medicine
  • Diabetic medicine
  • Haematology
  • Pain management
  • Surgery – vascular