Medicine

Patient information for Translation

Homecare Medicines Services – General Information for Patients

Why have I been given this leaflet?

You are eligible to receive a Homecare Medicines Service because of medicine(s) you have been prescribed by your hospital clinician. This facilitates deliver of the medicine(s) directly to your home or other appropriate location. This is called a Homecare Medicines Service. This leaflet, along with the supplementary information for the specific homecare service available to you, provides all the information you need to decide if you would like to use the service.

What is a Homecare Medicines Service?

A Homecare Medicines Service is the delivery of certain hospital-prescribed medicines directly to your home or other appropriate location. Where applicable, the service may also include training in your home to use an injectable medicine or alternatively a regular home visit by a nurse will be arranged to administer your medicine.

Who will provide my medicines?

The Homecare Providers we use are private companies which are not part of the NHS or the hospital but have been chosen by us to provide this service to you. The Homecare Provider delivering your homecare service will be named in the service specific supplement to this information leaflet.

Sometimes, the Homecare Provider delivering your homecare service may change. This will always be carefully managed, and you will be notified beforehand.

Your homecare service may be funded by a pharmaceutical manufacturer.

How will a Homecare Medicines Service benefit me?

Homecare Medicines Services offer convenience and more control over your medicines supply. Delivery of your medicines can be scheduled around your normal life rather than you having to wait in the outpatient pharmacy or returning to hospital simply to collect more medicines. Repeat prescriptions will be automatically requested from your clinician by the Homecare Provider, meaning you should always have enough to help manage your care. Where applicable, you may also be able to have some of your treatment at home, rather than in the hospital.

 You may withdraw from the service at any time.

How will my medicines be delivered?

Typically, deliveries are made by van delivery to your home or to an appropriate alternative location of your choice (e.g., your place of work or a friend or relative’s address).

Your medicines will always need to be signed for by yourself or another named individual (“Authorised Signatory”). This ensures your medicines reach you successfully.

The specific delivery options available from your Homecare Service are detailed in the service specific supplement to this leaflet.

What are my responsibilities?

You must continue to attend your routine clinic appointments, blood tests or GP check-ups as requested by your clinician so that your health can be monitored appropriately.

You must be contactable, typically by telephone, to arrange your deliveries. You, or your Authorised Signatory, must be available to receive your medicines at the time and location agreed with your Homecare Provider.

Your clinician may withdraw the service from you if you are unable to meet these requirements.  If you wish, you may also withdraw from the service at any time.

What information will the Homecare Provider know about me?

The Homecare Provider needs the following information from us in order to deliver care to you.

1. Name
2. Date of birth
3. Address
4. Health conditions
5. Medications

With your permission, we will share this information with the Homecare Provider in a way that keeps it secure. Once they have the data, they are responsible for it as the Data Controller. They will provide you with their privacy notice so that you know more about how they keep your data safe and who to contact in their organisation if you have concerns.

If you want to know more about how Barts Health use your data, and who to contact, please see:  https://www.bartshealth.nhs.uk/privacy

What other information is available?

Service Specific Supplement:

This will be provided to you alongside this leaflet and contains specific information about the homecare service available to you.

Welcome Pack:

Either with, or prior to, your first delivery, your Homecare Provider will send you a welcome pack with useful information about the service including contact information.
 

Patient Charter:

The patient charter provides further information on what to expect from the service and what is required of you to ensure the service runs smoothly. The patient charter can be found here https://www.bartshealth.nhs.uk/pharmacy alternatively, a paper copy is available from your clinical team.
 

How to Make a Complaint or Report an Incident :

Whilst it is hoped you will never need it; the Service Specific Supplementary Information for Patients leaflet provides details about how to make a complaint or report an incident relating to your homecare medicines service.  If there is no resolution through the suggested routes then contact Barts Health Patient’s Advice and Liaison Service (PALS) via phone or email. The contact details are shown below:

The Royal London Hospital        0203 594 2040                 RLHpals@bartshealth.nhs.uk

Whipps Cross Hospital               0208 535 6438               WXpals@bartshealth.nhs.uk

Newham University Hospital      0207 363 9292                nuhpals.bartshealth@nhs.net

St Bartholomew's Hospital         0203 465 5919                SBHpals@bartshealth.nhs.uk    

Large print and other languages

This information can be made available in alternative formats, such as easy read or large print, and may be available in alternative languages, upon request. For more information, speak to your clinical team.

এই তথ্যগুলো সহজে পড়া যায় অথবা বৃহৎ প্রিন্টের মত বিকল্প ফরম্যাটে পাওয়া যাবে, এবং অনুরোধে অন্য ভাষায়ও পাওয়া যেতে পারে। আরো তথ্যের জন্য আপনার ক্লিনিক্যাল টিমের সাথে কথা বলুন।

Na żądanie te informacje mogą zostać udostępnione w innych formatach, takich jak zapis większą czcionką lub łatwą do czytania, a także w innych językach. Aby uzyskać więcej informacji, porozmawiaj ze swoim zespołem specjalistów.

Macluumaadkaan waxaa loo heli karaa qaab kale, sida ugu akhrinta ugu fudud, ama far waa weyn, waxana laga yabaa in lagu heli luuqaado Kale, haddii la codsado. Wixii macluumaad dheeraad ah, kala hadal kooxda xarunta caafimaadka.

Bu bilgi, kolay okunurluk veya büyük baskılar gibi alternatif biçimlerde sunulabilir, ve talep üzerine Alternatif Dillerde sunulabilir. Daha fazla bilgi için klinik ekibinizle irtibata geçin.

یہ معلومات متبادل فارمیٹس میں دستیاب کی جا سکتی ہیں، جیسا کہ پڑھنے میں آسان یا بڑا پرنٹ  اور درخواست پر متبادل زبانوں میں بھی دستیاب ہو سکتی ہیں۔ مزید معلومات کے لیے، اپنی کلینکل ٹیم سے بات کریں'۔

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Patient Advice and Liaison Service (PALS)
Please contact us if you need general information or advice about Trust services: www.bartshealth.nhs.uk/pals

Reference: BH/PIN/1151

Publication date: August 2022

All our patient information leaflets are reviewed every three years.