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Celebrating one year of My Thank You

One year ago, Barts Charity launched My Thank You at Whipps Cross Hospital to give patients and families a way to share messages of appreciation with the staff.

(Left to right) Dr. Malik Ramadhan, Rebecca Hilsenrath, Tris Kerr and Paula Sussex

Learning from complaints

Paula Sussex along with the PHSO CEO, Rebecca Hilsenrath, visited the hospital to learn about how our teams are learning from complaints.

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