Patients Know Best

Graphic for online health record patients know best
Person using mobile phone

Get access to your health record 

Patients Know Best (PKB) gives you secure access to your health record

It’s free for all our patients and easy-to-use. Simply log in from your smartphone, tablet or computer. 

Go to Patients Know Best 


pregnant lady using phone

How do I sign up?

Use your secure NHS login

  • If you don't have an NHS login, you will be prompted to create one on the NHS website. Once you are logged in, the registration page will appear and you will be promoted to create a password.
  • You may already have a Patient Knows Best account if you have been a patient at another Trust or healthcare provider
  • After you have completed the form and registered, access the platform using the web link or through the NHS App.

Register using your NHS login

PKB what other benefits are there of the platform?

What are the benefits?

Better control of your healthcare 

  • See your record anytime: See all your appointments together in one place and access it wherever you go, at home or abroad.
  • Add your data: Add important information about your past medical history or any old clinical documentation so it’s there in one place, when you need it.
  • Track your health: Keep a journal, monitor your symptoms and add measurements. Then if something isn’t quite right, you know when to contact your healthcare team.

Patients Know Best demo video

Check out how the platform works

How it works 

A step-by-step guide  

In this video Sarah shows you how Patients Know Best works, what the platform looks like and it's features. 

If you have any questions about using the platform and your data, you can email us at

For questions about your care, please contact your healthcare team whose contact details are at the top of every letter and document in PKB.

  • Male patient at SBH

    I have been pleasantly surprised about how intuitive and informative the app is.  It's a level above the NHS App… the hospital information, including results from MRI scans, being made available on my phone is going to make it easier for thousands of people. No longer will I need to chase for results. 

    — Nazmul 

  • Midwife with mother holding baby

    It is really good because everything is all in one place and you can easily see when your appointment is, which is especially useful when you are pregnant because you have to juggle so many things!

    Early on in my pregnancy, we had a holiday booked and having access to the app meant I knew it clashed so I needed to reschedule it.

    — Kate

  • Female patient getting a blood test by healthcare professional

    I lose bits of paper all the time so its good to have all my appointment letters on my phone as it makes it extremely accessible.

    I would recommend and encourage everyone to just download and start using it – it’s just so accessible.

    - Polly