Managing your appointment

A female receptionist speaking on the phone

Changing or cancelling an appointment

Please call us as soon as possible should you need to cancel or rearrange your outpatient appointment:

  • The Royal London Hospital: You can use our live webchat displayed in the bottom righthand side of this page or call 020 7767 3200
  • Mile End Hospital: 020 7767 3200
  • St Bartholomew’s Hospital: 020 7767 3200
  • Whipps Cross Hospital: 0207 767 3303

Patients Know Best  

Patients at Barts Health can access their health record online through a portal called Patients Know Best.  

Once you sign up, you will be able to see your personal information and check upcoming hospital appointments from any device. In the future, you will see more of your health record such as test results, scan reports and care plans.

Patients know best is free, easy-to-use, and hosted within the secure NHS network. This means that all personal and health information is encrypted so that you as a patient, and the people you choose, can access your health information.  

You will still receive letters and texts from us in the usual way, but this portal will give you more control of your health record.  

What do I need to do?  

If you want to sign up, you can do so here. For any questions or if you want to know more please contact the team at  

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