Managing your appointment

Managing your appointment

Changing or cancelling an appointment

Please call us as soon as possible should you need to cancel or rearrange your outpatient appointment:

  • The Royal London Hospital: 020 7767 3200
  • Mile End Hospital: 020 7767 3200
  • St Bartholomew’s Hospital: 020 7767 3200
  • Barts Heart Centre: 0203 765 8000
  • Whipps Cross Hospital: 0207 767 3303

Alternatively, you may contact us using the appropriate online form below. However, you cannot use these forms to cancel or change appointments less than five working days away. To do this please call the appropriate number above.

Please note that appointments for some medical services cannot be changed or cancelled using the above numbers or forms.

For the services listed below please call 020 3416 5000 and ask for the relevant service at the hospital your appointment is at. 

  • Audiology
  • Brachytherapy
  • Breast/breast screening/breast surgery
  • Cardiology
  • Clinical immunology
  • Critical care medicine
  • Cystic fibrosis (adults)
  • Diagnostic imaging
  • Infection and immunity medicine
  • Maternity
  • Obstetric
  • Oncology chemotherapy
  • Pre-admission clinic
  • Paediatric Dietetics
  • Private
  • Physiotherapy
  • Radiology
  • Radiotherapy (for changes to radiotherapy planning or treatment appointments please contact radiotherapy reception directly: 020 346 55222)
  • Teletherapy
  • Therapies
  • Transplantation surgery
  • Tuberculosis

Patients Know Best  

Patients at Barts Health can access their health record online through a portal called Patients Know Best.  

Once you sign up, you will be able to see your personal information and check upcoming hospital appointments from any device. In the future, you will see more of your health record such as test results, scan reports and care plans.

Patients know best is free, easy-to-use, and hosted within the secure NHS network. This means that all personal and health information is encrypted so that you as a patient, and the people you choose, can access your health information.  

You will still receive letters and texts from us in the usual way, but this portal will give you more control of your health record.  

What do I need to do?  

If you want to sign up, you can do so here. For any questions or if you want to know more please contact the team at  

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