Managing your appointment

A female receptionist speaking on the phone

Changing or cancelling an appointment

Changing or cancelling an appointment

Need to cancel or rearrange an appointment?

Please call us as soon as possible should you need to cancel or rearrange your outpatient appointment:

  • The Royal London Hospital: You can use our live webchat displayed in the bottom righthand side of this page or call 020 7767 3200
  • Mile End Hospital: 020 7767 3200
  • St Bartholomew’s Hospital: 020 7767 3200
  • Whipps Cross Hospital: 0207 767 3303
  • Newham Hospital: Contact the clinic teams here

Accessing your health record through Patients Know Best

Patients at Barts Health can access their health record online through a portal called Patients Know Best.  

Once you sign up, you will be able to see your personal information, check test and scan results and hospital appointments from any device. 

Patients know best is free, easy-to-use, and hosted within the secure NHS network. This means that all personal and health information is encrypted so that you as a patient, and the people you choose, can access your health information.  

You will still receive letters and texts from us in the usual way, but this portal will give you more control of your health record.  

What do I need to do?  

If you want to sign up, you can do so here. For any questions or if you want to know more please contact the team at bartshealth.pkb@nhs.net  

Read more 

Changing your appointment using webchat

If you need to change or cancel an appointment, book a blood test, access travel information, or check your outpatient appointment details at The Royal London and Mile End hospitals, you can use our web chat service at the bottom right of the page.

Using our web chat is easy, and requires no waiting around on the telephone. Use a phone, PC, tablet, or laptop, answer a few simple questions and a web chat agent will be with you as soon as they are available. You can use other tabs in your browser while you wait without losing your place. You can also download a transcript of your conversation for future reference. 

To use our web chat, you need to accept the cookies on our website. If you have already declined them, you will need to adjust the cookie settings through your browser settings.