Medicine

Patient information for Translation

Receiving and taking your medicines after outpatient appointments

If you have an appointment at hospital

You can collect your medicines from the hospital Lloyds Pharmacy, or we will deliver them to your home address. It’s your choice.

If you have a virtual appointment (by phone or video)

We can deliver your medicines to your home address, or you can collect from the hospital Lloyds Pharmacy.

This means you don’t have to go to hospital to get your medicines if you don’t need to.

Delivering your medicines

If you decide to have your medicines delivered, you will get them by courier or post.

We will let you know when your medicine is going to arrive.

Please try to be at home for the delivery.

If you can’t be at home, you should arrange for another adult to receive your medicines for you.

If no one is going to be at home, or your details have changed, let us know as soon as possible.

Taking your medicines

Take your medicines according to the instructions provided.

Information on how to store your medicines in a safe place is included in the leaflet that comes with your medicines.

You may have questions about your medicines. If you do, please ask us during your appointment or at the pharmacy. Otherwise, you can use the contact details outlined below.

Stay in touch

If you have any questions or problems with your medicine, please let us know straight away.

If you think you have received the wrong medicine, do not take it. Contact us immediately.

We may contact you after you’ve used our service to ask for your feedback.

We value your feedback.

Please let us know if you think there are ways we can improve our service.

If you have a complaint about our service, we will aim to resolve this for you as quickly as possible.

Contact us:

Bart’s Health Hospital Lloyds Pharmacies opening hours:

Monday – Friday 9am to 6pm

Lloyds Pharmacy telephone numbers:

Newham University Hospital: 0207 474 8996

Royal London Hospital:       0207 247 9297

St. Bartholomew’s Hospital: 0207 600 6172

Whipps Cross University Hospital: 0208 558 9056

Medicines Information Patient Helpline:

0208 535 6971

Patient Advice and Liaison Service (PALS)
Please contact us if you need general information or advice about Trust services: www.bartshealth.nhs.uk/pals

Large print and other languages
This information can be made available in alternative formats, such as easy read or large print, and may be available in alternative languages, upon request. For more information, speak to your clinical team.
 

এই তথ্যগুলো সহজে পড়া যায় অথবা বৃহৎ প্রিন্টের মত বিকল্প ফরম্যাটে পাওয়া যাবে, এবং অনুরোধে অন্য ভাষায়ও পাওয়া যেতে পারে। আরো তথ্যের জন্য আপনার ক্লিনিক্যাল টিমের সাথে কথা বলুন।

Na żądanie te informacje mogą zostać udostępnione w innych formatach, takich jak zapis większą czcionką lub łatwą do czytania, a także w innych językach. Aby uzyskać więcej informacji, porozmawiaj ze swoim zespołem specjalistów.

Macluumaadkaan waxaa loo heli karaa qaab kale, sida ugu akhrinta ugu fudud, ama far waa weyn, waxana laga yabaa in lagu heli luuqaado Kale, haddii la codsado. Wixii macluumaad dheeraad ah, kala hadal kooxda xarunta caafimaadka.

Bu bilgi, kolay okunurluk veya büyük baskılar gibi alternatif biçimlerde sunulabilir, ve talep üzerine Alternatif Dillerde sunulabilir. Daha fazla bilgi için klinik ekibinizle irtibata geçin.

یہ معلومات متبادل فارمیٹس میں دستیاب کی جا سکتی ہیں، جیسا کہ پڑھنے میں آسان یا بڑا پرنٹ  اور درخواست پر متبادل زبانوں میں بھی دستیاب ہو سکتی ہیں۔ مزید معلومات کے لیے، اپنی کلینکل ٹیم سے بات کریں'۔

Patient Advice and Liaison Service (PALS)

Please contact us if you need general information or advice about Trust services: www.bartshealth.nhs.uk/pals

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Reference: BH/PIN/1046

Publication date: Nov 2020

All our patient information leaflets are reviewed every three years.

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www.bartshealth.nhs.uk