We can offer overnight accommodation for the relatives of patients being admitted to the hospital or for patients who attend the hospital for regular treatment. We can also provide facilities for patients prior to their appointment who have to travel a long way to attend the hospital for complex investigations or treatment, but who do not need to be readmitted to a ward. Please ask the ward staff or pre-admission staff to see if this accommodation would be suitable for you, or your relatives, at any stage of your treatment.
James Hora Home at The Royal London Hospital provides accommodation for relatives and carers supporting critical care patients and surgical patients. The home can also offer accommodation to outpatients who would have difficulty getting to the hospitals to attend appointments, to pre-admission patients prior to their surgery and to some patients prior to their hospital treatment.
The home can accommodate up to 26 guests. Please speak to a member of the ward/clinic staff about a referral to stay in James Hora Home or call them on 07880 553525.
Stevenson House on Ashfield Street is available for the families of children admitted to The Royal London for long stays. It is a 16 bedded house and includes two fully-equipped kitchens, 10 bathrooms, a large shared living room, a playroom and laundry facilities. Direct phone lines connect the wards to family bedrooms. The Sick Children's Trust provides the 'Home from Home' accommodation in Stevenson House, they are a voluntary organisation that do not charge for the stay and rely entirely on donations.
Enquiries should be made via the house manager on telephone 020 7791 2604.
Multi-faith chaplaincy centre
Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. Information about your religious preference will be passed to the chaplaincy. If you do not wish this to happen, please inform a member of staff.
There are payphones and direct lines to taxi companies on the ground floor of the main hospital building at the Whitechapel entrance.
Restaurant and kiosk
There is a kiosk selling hot and cold beverages, fruit and snacks in the Stepney Way atrium which is open 8am to 3pm Monday to Friday.
The staff, patient and visitor restaurant is located on the fifth floor of the main building. It is open daily 7.30am to 7pm, including weekends and bank holidays. With impressive views of the surrounding area, the restaurant has 180 seats and serves a varied menu to cater for a range of diets. A selection of hot and cold foods are available in the restaurant.
In the restaurant is a vending machine and water dispenser which are accessible 24 hours a day throughout the week. Find out about disabled access to the restaurant.
Costa Coffee has two cafes on site, one located in the dental hospital on Turner Street and the other at the Whitechapel entrance to the main hospital building.
There is a cash point on the wall of the medical college student union building, opposite the outpatients department in Stepney Way.
A cashier’s office is available on the second floor of the main hospital building, outside of the fracture clinic.
Public male, female and disabled toilets are accessible on all floors of the hospital outside of wards.
Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.
Please note that the wifi cannot support streaming movies or high-intensity computer games.
The wifi can be accessed by completing the following steps:
- Connect to the NHS Wi-Fi wireless network
- Open your web browser
- From the welcome page, accept the terms and conditions
- Browse the internet and send and receive emails
If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.