Contact us

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Your experience matters

Share your concerns, compliments or complaints

We want every patient, carer and family member to have a positive experience in our hospitals. Your feedback helps us understand what we’re doing well and where we can do better.

If you have a concern or a problem, our Patient Advice and Liaison Service (PALS) is here to offer friendly, confidential support and resolve issues quickly. You can also share compliments and general feedback with them.

If your concern needs a formal review, our complaints team will listen carefully, look into what happened and provide a clear, fair response.

Find out how to share your feedback

  1. Appointments
    Appointments

    We'll be in touch as soon as an appointment is ready for you. If the date or time of the appointment doesn't work for you, let us know as soon as you can.
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    Freedom of Information

    Our Freedom of Information team accepts requests for information in line with the Freedom of Information Act.
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    Health records

    The easiest way to access your health record is online using Patients Know Best. Otherwise you can request your record using a subject access request form.
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    Press office

    The press office is responsible for media relations on behalf of the trust.